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XPS/Dimension XPS Gen 5 No sound

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Latest post 11/07/2009 06:16 PM by fireberd. 3 replies.
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Joined on 11/07/2009
Posts: 2
Points 40

XPS/Dimension XPS Gen 5 No sound

07 Nov 2009 11:08AM

I have a Dell XPS/Dimension XPS Gen 5  that I had to re load Windows XP Media Center 2005.  When I did I get no sound.  When I start up the windows music starts to play then nothing.  I have tried everything in the trouble shooting guide and in the help section.  I have the sound blaster audigy 2 XS and it shows as working. I looked under the device manager and there is no question mark for audio.  Hope that is all the info you need.

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3 Replies:

Inverness, FL
Joined on 05/29/2002
Posts: 30,553
Points 117,715

Re: XPS/Dimension XPS Gen 5 No sound

07 Nov 2009 11:30AM

When you reinstalled Windows, did you install the Intel chipset drivers?  They are required as the chipset drivers define the devices on or attached to the motherboard.  Also, did you reinstall the Del or SoundBlaster Audigy 2ZS sound drivers?  

On a new install the correct and required install sequence is (1) Install Windows (2) Install chipset drivers (3) Install device drivers.

If you did install the chipset drivers and the SoundBlaster Audigy 2ZS drivers, then uninstall the Audigy 2ZS in the Device Manager, then restart the PC and Windows will detect and reinstall it.  Sometimes the status can be corrupted with Windows and the reinstall fixes that. 

Dimension E510 with D925 CPU and Vista Home Premium 32 bit

Home Built PC with Q6600 CPU, 8GB RAM, HD4850 Video, HTO Striker 7.1 Audio Card - Windows 7 64 bit Professional

Sonar 8.5.1 ( Producer) DAW Software/Focusrite Saffire Pro 40 Recording Interface and Frontier Tranzport wireless controller.

  • Post Points: 20
Joined on 11/07/2009
Posts: 2
Points 40

Re: XPS/Dimension XPS Gen 5 No sound

07 Nov 2009 11:38AM

Yes I did all of that.  Thanks.  I just shut down and restarted and it played the entire windows start up song then went back to no sound again.

  • Post Points: 20
Inverness, FL
Joined on 05/29/2002
Posts: 30,553
Points 117,715

Re: XPS/Dimension XPS Gen 5 No sound

07 Nov 2009 06:16PM

Since you have a separate sound card, make sure the Integrated Audio is disabled in the BIOS.  I've seen problems like you are having because the Integrated Audio (on the motherboard audio) was enabled and conflicting with the SoundBlaster. 

 

Dimension E510 with D925 CPU and Vista Home Premium 32 bit

Home Built PC with Q6600 CPU, 8GB RAM, HD4850 Video, HTO Striker 7.1 Audio Card - Windows 7 64 bit Professional

Sonar 8.5.1 ( Producer) DAW Software/Focusrite Saffire Pro 40 Recording Interface and Frontier Tranzport wireless controller.

  • Post Points: 5
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