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Service Tag for Windows 7 upgrade not in the system, help.

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Latest post 11/13/2009 04:01 PM by irvinedeb. 14 replies.
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Joined on 11/06/2009
Posts: 2
Points 70

Service Tag for Windows 7 upgrade not in the system, help.

06 Nov 2009 12:35AM

It has been over 3 weeks since I purchased a Dell Studio XPS 9000 and my service tag still isn't in the system for the Windows 7 upgrade when I register. I have talked to customer service reps and none of them could resolve this issue. Can any one of the administrators from this site help me?

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14 Replies:

Round Rock,Texas
Joined on 08/21/2000
Posts: 12,708
Points 20,405

Re: Service Tag for Windows 7 upgrade not in the system, help.

06 Nov 2009 08:54AM

emkawseng,

I sent you a private message requesing information. Please reply back.

Dell Download Store

Parts for Your Dell

Dell DataSafe Online

Dell PC TuneUp

Windows 7 Web-Training

 

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Round Rock,Texas
Joined on 08/21/2000
Posts: 12,708
Points 20,405

Re: Service Tag for Windows 7 upgrade not in the system, help.

06 Nov 2009 11:24AM

emkawseng,

Your information is in the Dell database. You should be able to go to the site below and register for your Win 7 Upgrade disk.

Win 7 Upgrade

Dell Download Store

Parts for Your Dell

Dell DataSafe Online

Dell PC TuneUp

Windows 7 Web-Training

 

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Joined on 11/06/2009
Posts: 3
Points 60

Re: Service Tag for Windows 7 upgrade not in the system, help.

06 Nov 2009 04:14PM

I have had the same problem since spetember, and i would appriciate help. Another problem which i fixed myself was a blue screen the first time i started my new DELL studio 1555. The blue screen came every time it went into sleep mode, iI reinstalled vista and the problem went away but i started to wonder what quality DELL delivers... I bought the computer throug my job.

 

Best regards

Torleif

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Joined on 11/06/2009
Posts: 2
Points 70

Re: Service Tag for Windows 7 upgrade not in the system, help.

06 Nov 2009 07:06PM

Thanks for the quick response, I just registered for the upgrade. Looking forward to it. 

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Joined on 11/07/2009
Posts: 4
Points 50

Re: Service Tag for Windows 7 upgrade not in the system, help.

06 Nov 2009 07:49PM

Interesting I can't get my service tag to respond either says it's not in the system as yours does.  Mine is xps730x purchased on 10-21-09.  Frustrating as can be!

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Joined on 11/07/2009
Posts: 2
Points 10

Re: Service Tag for Windows 7 upgrade not in the system, help.

07 Nov 2009 10:22AM

. I ordered my Inspiron 17 laptop on Oct. 2, and recieved it today. I went to the upgrade site and entered my tag, but it is invalid. I checked in the BIOS settings, same tag, still invalid. It's valid though, on the Dell website.

I ordered my laptop direct from Dell, so I didn't fill in the box asking where I got it, could that just be the problem. If not? What is?

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Joined on 11/09/2009
Posts: 1
Points 5

Re: Service Tag for Windows 7 upgrade not in the system, help.

09 Nov 2009 08:05AM

I'm in the database (at least my service code is recognized by tech support) but the Win 7 Upgrade site still won't accept my service code. (11" inspirion purchased on 11 Sept).  There is still a problem w/ the website not recognizing service codes.

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Joined on 11/09/2009
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Re: Service Tag for Windows 7 upgrade not in the system, help.

09 Nov 2009 10:02AM

I've had my Inspiron 1545 since August & when I try to register for Windows 7

it says my Tag is not recogonised, ive tried phoning Dell but after being passed around

9 different people & put on hold for 15 mins at a time I gave up, please can anyone

help resolve my problem. 

Many thanks

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Joined on 11/06/2009
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Re: Service Tag for Windows 7 upgrade not in the system, help.

09 Nov 2009 10:16AM

When I called them they did the same to me. I hoped to get help  like the person who started this dicussion, he was helped the same day!. This is the last time i buy dell, and it is sertenly the last time i recomend dell to others if this is their support prosedure for a "quality product".

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Joined on 11/07/2009
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Re: Service Tag for Windows 7 upgrade not in the system, help.

10 Nov 2009 05:58PM

This is ridiculous!  What IS the problem?  Dell says this:

This system is not in our database yet. It can take up to 10 days from date of purchase for your service tag to be processed, so please try again at a later time. If more than 10 days have elapsed since date of purchase, please verify that you have entered the correct service tag and review the eligibility criteria.
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Joined on 11/06/2009
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Re: Service Tag for Windows 7 upgrade not in the system, help.

11 Nov 2009 06:46AM

You are ridiculous, I bought my computer from DELL june. 29 -2009 (Longer then 10 days ago)...and i meet all the criterias and the it is the correct service tag. The problem is in the database and with DELLs support system.

 I got help from my jobs IT department today, so now its fixed:). The thing is to call them and force sombody to uppdate the database with the designated tag no. (Norwegian support number is  67117575)

 

Have a nice day!

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Joined on 11/07/2009
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Re: Service Tag for Windows 7 upgrade not in the system, help.

13 Nov 2009 02:21PM

Your right!  Compared to you mine has been a short time!  Yet, it is still NOT in the database and have called dell repeatedly!

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Texas
Joined on 11/12/2009
Posts: 7
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Re: Service Tag for Windows 7 upgrade not in the system, help.

13 Nov 2009 03:31PM

Hey all, Let me try to help with the Service Tag not being recognized. Send in a private conversation your Service Tag, OS, and System Type. I can verify the eligibility of your system and get you added to register.

Talk to you soon, Mandy @ Dell

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Joined on 11/09/2009
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Re: Service Tag for Windows 7 upgrade not in the system, help.

13 Nov 2009 04:01PM

OK thanks to the helpful folk at Currys I am sorted, so here's what you need to do

email: global_cc_win7@dell.com

with your Tag & details, I hope it works for you too.

Good Luck

 

 

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