First, this is the DESKTOP section of the forum. There is a separate section for Laptops. However, we are not Dell employees, just users helping users on here.
If you have an incident number, you can try the "unresolved issues" request HERE as that seems to help get many problems resolved.
Dimension E510 with D925 CPU and Vista Home Premium 32 bit
Home Built PC with Q6600 CPU, 8GB RAM, HD4850 Video, HTO Striker 7.1 Audio Card - Windows 7 64 bit Professional
Sonar 8.5.1 ( Producer) DAW Software/Focusrite Saffire Pro 40 Recording Interface and Frontier Tranzport wireless controller.