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Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

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Latest post 11/23/2009 06:11 PM by DELL-Chris M. 40 replies.
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Joined on 11/02/2009
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Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

02 Nov 2009 07:28PM

I'm having this problem with my XPS where Windows 7 System information reports 4.00 GB installed but 1.99 GB usable.  However, when I check in my BIOS system information it reports that I only have 2048MB/2GB installed and available.  I am running on 64 bit Windows 7 Home Premium upgraded from Windows Vista Home Premium. 

Since Windows 7 reports 4GB installed, does that mean I'm capable of using all 4GB even though the BIOS only shows 2GB installed and Windows 7 says only 1.99GB is usable or not?

Does anyone else have this problem?  Has anyone had and resolved this problem?

 

Thanks to whoever can help me with this.

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40 Replies:

Joined on 11/29/2001
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Re: Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

03 Nov 2009 11:14PM

I'm having the same problem with an xps 8000 8.00 GB (3.99 GB usable)

Any solutions?

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Re: Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

03 Nov 2009 11:31PM

I've found nothing yet.  I've seen only a few postings with people having this problem and there haven't been any helpful ideas as how to remedy the problem.

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Re: Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

04 Nov 2009 05:27AM

I've got the same problem but tech support have been unable to resolve so far :-(

 

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Re: Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

04 Nov 2009 05:29AM

Tech support told me it's a BIOS issue.

Apparently it need a memory re-mapping feature which isn't present.

So, come on DELL sort it out!

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Re: Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

04 Nov 2009 10:58AM

Just called technical support, she had me move memory around to different slots.  She then determined the board was bad they are going to replace it.

Does memory need to be in slot 1 and 2 to recognize slots 3 and 4?

Hope this fixes it.

 

Bob

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Re: Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

04 Nov 2009 11:24AM

Hi Bob,

I dont think thats going to work.

I tried the memory in all valid slot combinations to prove the memory and slots were good.

I even went 1 step further and bought new Corsair memory but still no luck.

I dont believe its a mainboard problem because Windows wouldn't be able to see it if it were.

The problem is, I believe, in the BIOS.

Sean

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Re: Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

04 Nov 2009 12:31PM

Sean,

When we where troublehooting the problem and no memory in slots 1 and 2 (furthest from CPU) and memory chip in slots 3 and 4 the computer just beeped when powered on.

did you have this result?

Bob

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Re: Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

04 Nov 2009 01:10PM

Hi Bob,

My results were as follows:

When using slots 3 & 4 with 2GB DDR3 memory modules it won’t boot and just beeps.

When using slots 1 & 2 with 2GB DDR3 memory modules I get 2057MB hardware reserved and 2039MB in use or available.

When using slots 1 & 3 using with 2GB DDR3 memory modules I get 9MB reserved and 4087MB in use or available (not a valid combination but, strangely it works, which disproves the theory about 1 pair of slots not working).

When using 1 & 3 and 4 & 2 with 2GB DDR3 memory modules I get 4105MB hardware reserved and 4087 MB in use or available (total 8192MB).

Sean

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Re: Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

04 Nov 2009 01:22PM

A few pictures to illustrate the problem.

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Re: Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

04 Nov 2009 09:51PM

Seem my update at http://en.community.dell.com/forums/t/19302317.aspx .

MB replacement didn't resolve the issue.

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Re: Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

05 Nov 2009 01:51PM

Just had my motherboard replaced. All 8gb are now recognized.

 

 

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Re: Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

05 Nov 2009 02:03PM

Zbob:

Just had my motherboard replaced. All 8gb are now recognized.

 

How much of your RAM is usable?

Sean

 

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Re: Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

05 Nov 2009 02:29PM

Just on the phone to tech support now who are trying to tell me this is a feature?!?

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Re: Dell Studio XPS 8000 - 4GB Installed BIOS shows 2GB - 64 Bit Windows 7

05 Nov 2009 02:38PM

All of it s usable see below:

 

 

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