U2410 Green/Pink Tint Issues

In a review on another seller's site of the supposedly similar HP LP2475w, a customer had a similar problem with the hue. After getting a replacement having the same problem, he "got the Idea to turn all the colors to 150 and calibrate from that point. I no longer have any color casts. Monitor looks great!"

Has any one tried this with the U2410? I'd like to get this monitor (love the specs!), but I'm reluctant to do so until the hue problem is resolved. Any good alternates (any brand)?

Hi everyone,

try looking into the "solution" that Dell had provided.

http://en.community.dell.com/forums/t/19302919.aspx

Please comment..

In fact, I find this solution really IS the solution for me! It means "Goodbye Dell, hello Eizo"! Dell obviousely does not care about their users` problems.

I was thinking about wether to buy or not to buy this monitor for some days. My decision was depending on what Dell would do about the dithering and the red/green tint problem. A new firmware for dithering was a good solution (hopefully). Why the user cannot install the firmware by himself I cannot understand.

But ignoring the red/green problem......No thanks! I`m not wasting my money for something I have to send back and hope that some day I will get a "good one".

Show me a 24" EIZO for $529 and lets compare.

I suggested, not entirely seriously earlier in this thread that perhaps Dell could select out the good ones for us instead of having us keep sending them back until we get an acceptable one. 

It is my understanding that the availability of a reasonably accurate sRGB mode for viewing non colour managed images on a wide gamut monitor sets this apart from anything else in the price range.  I liked the two I had very much, apart from the colour variation.

Given that the following are true:

1. Dell are not going to apply proper quality control to all units;
2. some units are accaptable for photo and graphic work;
3. these good units will remain so over their lifetime (currently not known); and
4. the multicoloured screens are fine for many/most people;

then all Dell ned to do is pick some good ones off the line, badge them "U2410 Graphic" or some such name, and charge a bit extra for them.  They could guarantee the colour across the screen on these ones, and any that fail can go out as the standard model.

I work on a SMT production line and I know very well that is not a huge effort to to actually create a matrix of 5 calibrators to automatically check each screen out of the production line, is not like the TESTER has to individually measure the screen for each of the 5 points thus requiring more time for testing which means the monitor costs more...the issue here is that measuring 5 points across the screen may mean that DELL will have a much lower sample of usable MONITORs because 5 out of 10 may fail the 5 points test against 1-2 out of 10 based on the current 1 (center) point testing.

The thing that DELL doesn't understand is that we would be willing to spend £50-60 (~$100) for a monitor that has been tested across different areas of the screen, at the end of the day people are still buying the UltraSharp W2408 which is much more expensive than the U2410, what I mean is that people that are willing to get a good monitor are also willing to spend some money on it.

The other point to take into consideration is the fact that this is the same panel that Apple uses in their Cinema Displays, very few Apple users have the same level of complain about Green-Pink tint issues and bare in mind that the Apple display doesn't have any kind of OSD menu or even brightness settings!! I take that LG is passing to Apple all the good yelds panels at full price and then sending to DELL (u2410) and HP (LP2475w) the rest of the panels that didn't quite make it for a discounted price, I wouldn't be surprised to open my U2410 and find a big "GRADE B" sticker on the back of the LG panel.

Dell tought that out of 100 monitor only probably 5-6 people would figure this out and ask for support/exchange.

At this point I will probably start the DELL exchange lottery until I get a good one, I work from home so I got time and patience to spare to keep exchanging monitor until the end of the 3 years warrant or I'will probably return this unit and wait for the next revisions or wait for some other manufacturer to start selling a similar unit. In the meanwhile I'll make sure to tweet and blog about this unit just to make people aware of the possible issues.

Just got my first replacement, A00 revision, MX origin, October 2009 mfr. date.  Seems to be vastly improved over my original unit, at least, specifically any green/pink tint gradient is not immediately detectable by me (the original tint shift was quite obvious on any plain white background).

It's not perfect as far as backlight uniformity, but that's to be expected on any panel this grade and is well within my tolerance.

This did seem like my ideal 'dream' monitor. It's about twice the price I can afford, but I'm fussy because I already have a Dell 17" Ultrasharp 1703FP PVA monitor which I've had for about 5 years and am very happy with. I could not bear to upgrade and have a worse picture, so I decided I would compromise on the rest of my PC upgrade so I could have a better monitor. I was just about to order when I stumbled across this problem.

Should I pass on this monitor now? After much looking around this seemed perfect but not if I'm going to have problems like this.

benstat:

This did seem like my ideal 'dream' monitor. It's about twice the price I can afford, but I'm fussy because I already have a Dell 17" Ultrasharp 1703FP PVA monitor which I've had for about 5 years and am very happy with. I could not bear to upgrade and have a worse picture, so I decided I would compromise on the rest of my PC upgrade so I could have a better monitor. I was just about to order when I stumbled across this problem.

Should I pass on this monitor now? After much looking around this seemed perfect but not if I'm going to have problems like this.

Well, look at it this way.  Regardless of the Green/Pink tint issues, it has been admitted by Dell that this monitor has a fault - 'Dithering', to which they have said will be fixed in a firmware update coming soon.  That's fine, but the update will have to be done by Dell themselves.  So basically what it boils down to is simple, you spend a load of good money buying a monitor with a 'known' fault, (this is fact) and luckily, maybe, end up with having one that's only got this fault.  You then decide to send it off to Dell when the new firmware is out to remedy the fault, in return you receive one of the updated units (not the one you originally sent back to Dell) that has the Dithering fault fixed, only to discover that you have now entered the famous 'Dell Lottery' and received one with a firmware fix, but that this unit has the dreaded tinting problems that your original never had.

To answer your question - YES!

Unless you wanna roll the dice and take your chances????

Mines arrived yesterday, the seal is still intact on the box and I'm not interested in finding out one way or another, it's returning for refund on Thursday.

I'm in the Dell lottery, so to speak :-)

I first got a U2410. It had more problems.. bad white glow in all corners, very slow power recovery wake up time (>10-20 seconds) and text that were ugle and dirty looking compared to my 2007FP. Well, I thought I just tried a 2408wfp instead... bad bad move!

I'm on my 2nd right now, and waiting for my third. Both 2408's has a very bright side on the far left of the panel, as if you have turned up the brightness / contrast of the left side of the panel. And as said, both monitors have exactly the same problem. The 2nd 2408wfp I got, also has a pixel that is lit all the time. And then I'm having huge problems getting the colours right on the 2408wfp. Its very bad out of the box, and hard to get anything better just by looking at the screen and changing RGB. The U2410 has much much better colours. Sad, I hoped that the 2408 with S-PVA was superb :(

If my third 2408 is as bad as the two previous, I'l' send everything back and get my money back. The service is good at Dell, it should be with those more or less bad first released monitors, like the u2410. I would guess, that it could be a great monitor in about a year or more, and hopefully not as bad as the 2408wfp A02's that I got.

The sale and customer service is great at Dell. But the technical department I talked to didn't know a thing about testing monitors. They were Swedish, and I think new to Dell monitor :-)

Moef

I would also recommend passing. Even though the specs look awesome, the monitor simply does not deliver. Got my second replacement and having the same issues. If I had read about all the problems before purchasing, I wouldn't have picked this item. Now that it's too late (there is no way I'm paying the 15% administration fees + shipping for a refund) I'll try to live with it or resell it. It's my loss, lesson learned, and I will not purchase anything from Dell again.

LOL..just saw some interesting quote again:

"All,

Flickering during power save modes is expected. The monitor is working as designed."

This time not U2410, its G2410~ ^^

here: http://en.community.dell.com/forums/t/19272263.aspx

So far, knock wood, I seem to have won the lottery and don't see any problems. Where can I locate the PPID to offer some help in tracking down the issues.

On the left of the display, near the ports, there's a card that slides out.  I'm not sure how much it really matters, or if any pattern has been identified.. purely for curiosity's sake, country of origin (based on the first part of the PPID) and manufacture date might be interesting to know.  I don't think Dell needs any more PPIDs at this point...

Well, it's U2410f manufactured in Mexico Oct. 2009 Rev 00