Order delayed 4 times??

wow what a nightmare for some people. i've been ordering machines from Dell for years and it really seems in the past few years, things have gone down hill :(

I'll still wait, I really want the M17x, and if there's a delay then so be it. Already have plans for when mine arrives.

Hello to all the victims of Dell's delayed products.

That's pretty unfortunate that your order has been delayed four times. I also ordered an Alienware M17x on 10/1/09, it was suppose to be delierved on 10/20/09 then was delayed to 10/27/09. When I checked my order status today online I had to consent another delay with my order because of FTC requirements. The unusual part of that message was the new ship date of 10/23/09 [today]. I called Dell today and the representative told me that my order's true ETA was before 11/2/09 because of another delay. The rep also said "because it was a popular system". Hopefully we get all our orders soon and I'll contribute more info on my end when I recieve it.

goldfish1:

I'm still impatiently waiting on my system too, but the updates on Dell's web-site have been much more timely for me.  I'm in the US, but notice that folks in different countries have diffent experiences.  In the US, there are 3 methods to check, all of which I use:

1. The link originally provided in the confirmation email - this is the most detailed.
2. Going to "check order status", and manually typing-in the order/customer number.  The most up-to-date information appears as a single row in the resulting table.  Selecting an order (in the table) takes you back to #1 above.
3. Calling 800-999-3355, and selecting the first option (check order status).

I found that options 2 & 3 were more timely (by 1-2 days).  Option 1 can be much slower to update.

I found option 3 to be most helpful. When prompted to check order status listen to the full recorded message, then say "None of those". There's an option to get detailed order information on the next recording.

Update: Status page shows Shipped as of 10/24.

Now the waiting begins... and if past history with UPS is any indication it'll be sometime past noon on the day of arrival when it shows up at my door.

Upon learning two days ago my order was in the "build" stage I decided to wait a bit and check the website for an update. No such luck on the website, calling just 5 minutes ago into the automated system I found my order is in the "boxing" stage. Meaning its close to being shipped.

Though I'm not going to hold my breath until I get a tracking number. Looks like its about a month's wait at this time from order to boxing. I ordered on the 26th of September, with an updated arrival date of the 30th of October.

http://www.oag.state.ny.us/bureaus/consumer_frauds/filing_a_consumer_complaint.html

fraudulent misrepresentation of products and inconvenience. If they are sued enough maybe they will get there act together and there stock value and future will not look so grim. 

Yeah i have date of nov 18th as well, saying it could arrive before or on that specific date, havent heard much else since then hope everything is going alright, orded it on the 8th of oct

Same here, this is my second delay for my order. Are they really this ignorance of their customer service? Does anyone have their corp. office phone number? 

Bump. 

Having just received my M17x on Thursday of last week (10/29/2009) I can say how painful the wait was to receive mine. But despite the delays and the month long wait... The end result of all that waiting and cash spent on the system is well worth it. The sales rep I spoke with about the delay stated that the M17x model was rather popular.

DELL does deliver, and while there may be delays... there was that urge after unpacking my M17x to re-pack it and unpack it again.

delusiional:

Yeah i have date of nov 18th as well, saying it could arrive before or on that specific date, havent heard much else since then hope everything is going alright, orded it on the 8th of oct

Same here.
My est. shipping date is on/before the 18th november, and my desktop pc is in the building phase for ~3 weeks now (ordered it on the 14th of oct)
Heard nothing new yet, so I hope that there won't be a delay.

not sure, hope not either  i called to see what was going on then finally told me it was in build phase 2 days later it was shipped

Order my Aurora ALX on 10-10 with a EDD of 11-13. Two days later the EDD went to 11-19. Today is 11-10 and its SHIPPED !!  Now its in Fed Ex hands.

Impatiently waiting

Fed Ex tacking gives a weight of the box at 84lbs. !!!

I just like to say it's not all doom and gloom with dell. I ordered a aurora on 11/7 with a i7 920 and ati 5870 with a ship date of 12/7. Sure, I was bummed about how long it was going to take.  I recieved my computer on 11/19. Feth yeah!  I love it!  I went to gamestop to buy crysis maximum edition and the guy actually warned me it probably won't run, that is, until I told him what my computer is.  Crysis runs on all settings high never dropping below 60fps, usually above 100fps. Good job dell!

After a long, tedious two month wait I finally received my Aurora last thursday. And besides an ugly, loose hanging wire from my videocard (why? everything looks so good why would they fail to hide this wire?) I'm very pleased with the machine. All games I've installed on it (Crysis, BioShock, GTA IV, Prototype, The Witcher, Mass Effect and some others) run just fine on max settings. GTA IV runs +-40 fps on max, and thats just with one GTX260 (I'm getting a second one when I have the $$, altho I'm not sure if GTA supports SLI)! So YES customer support sucks and YES you have to wait way too long for your machine, but when you finally DO receive it, it looks awesome and runs like a beast. And for all those who are still waiting: Hang in there, you won't be dissapointed!