Poor Sales Service DELL India
15 Aug 2009 09:47PM
Am The Regular User of HP Notebooks and Desktop, But One of Frnd told ME go for the DELL they Are Best. So after Research i Like the DELL XPS 430 desktop Model, and Contact the Dell India C Care regarding the Quotation of Dell XPS 430.
Here is the Story
1. On Thursday 6th the Gurgaon ( Delhi ) Sales Guys give me the
Quotation and told me to Deposit the Chq in Citibank Branch and promise
me that After the Process of Paymemnt you will get your Desktop within
5 Days.
2. On 7th August I dropped the Chq in Citibank of Indian Rs 55276
3. On 8th August the Chq was Cleared.
4. On 10th Monday the Sales Guy is on leave and told me it will take 2
days to give you the Order Status Of Your PC. But He Promised that he
is Available on Monday And give me the ORDER Status.
5. On 11th he is On Leave again and Told that his Frnd will call me
about the Order, but no one Calls, So i called the Customer Care and
they told me that they Didn,t received the Payment, I send them a Copy
of My Statement via mail and tell them here is the Status of the Chq.
6. On 12 August Again Gurgaon Sales Guy called me in the Morning and
told He is on leave today also, again same answer give me 2 days. Am
Still Blank. Total Waste of 5 Days.
7 After all this I called the TamilNadu Sales team and told them the
all story. Now 5 days is over. And Dell Appointed the New Sales Guy
from Tamilnadu.
8. Now on 12th evening, He Send Me the New Quotation for the
Confirmation fo Dell XPS 430. Total Waste of 6 Days time. Is this My
Fault that i have to face this Problem. And In th Evening i Get the
Order Stauts Link That Work In Progress.
9. But on 13th The Old Sales Guy From Guragaon Branch, And Told me He
is Back and Kindly Give me the Confirmation Again. But I told Him That
now My Order is Already in Process and Handled by Tamilnadu Sales Team.
After that there is a new Turn In The Story.
I don,t what Happened within Gurgaon And Tamilnadu Sales Team. I got A
Call From Tamilnadu Sales Manage And Want to Know the Whole Story From
The FIrst Day. After Our Discussion She Told Your Order is In Process,
Don,t Worry.
NOW HERE IS THE FINAL TURN IN THE STORY
10. On 14th Morning I just Checked my Staus And It Show ORDER
CANCELLED. Enought is Enough. I mailed the Tamilnadu Sales Guy
Regarding this But No REPLY.
THan I Mailed he Old Sales Guys from Gurgaon, and he mailed me the New
Quotation number, and Order Status. My Old Order i cancelled, Wastage
of 2 days. Now New Process on 14th.
NOW Just Want To Know is this Was Sales Service of DELL. WHo Will
Compensate the Days that i Faced, My PC Is Getting Late from Dell SALES
End, No a Sinlge Fault From My End.
total Watage of 8 days, My Time, Am so Much Tensed these Days, GOt i
don,t whats Goin on Dell India. SO Who Is the Responsible for this, IF
this Was The Sales Service OF DELL., THan Sorry. It was Poor.
8 days is So Much TO Wait for the ORDER PROCESS. Ok Am Facin the Mental
Harrasment form Last 8 Days, Who is Responsible. Than Who will
Compensate this.......
SO What Say GUys, Is this the Sales Service.