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Dell 922 printer not communicating

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Latest post 11/04/2009 11:11 AM by Toni70. 6 replies.
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Joined on 03/03/2009
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Dell 922 printer not communicating

03 Mar 2009 02:15PM

I am running a Dell Dimension 3100 with Windows XP, SP3, (P4 2.8 GHz cpu and 512 MB RAM) connecting via USB to a Dell AOI 922 printer.

The printer ceased functioning. The problem initially was traced to a disconnected USB cable at the printer. The connection was restored, but there was still no print output. (The printer does perform the copy function.) The power and USB cables were reseated without resolving the issue. Troubleshooting tests were performed as per instructions from software with no success. I could access the printer control panel and clear print jobs. When running the Dell "Print Test Page" there would be a long delay before presenting the page to the screen.

After all tests were run unsuccessfully, followed Dell instructions to uninstall the printer, restart, and reinstall from CD. This has created more problems. Once reinstalled, there was still no print capability. Yet now, I cannot access the Printers control panel, nor can I access the Dell Drivers cd. I can access other CDs and other control panels. In Task Manager, it reports the Printer Control Panel not responding or the CDFront... not responding. When I try to print, I have started getting a spoolsv.exe error:   "The instruction at "0x77e7853f" referenced memory at "0x00530059"." Also when attempting a restart, the dlbtBMGR has to be forced quit. I have also seen a runtime error, rundll32 force quit and setup32.exe force quit.

I have downloaded a later driver than is on my CD from Dell support, but that doesn't seem to install.

Any suggestions?

 

 

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6 Replies:

Lancaster, Pa
Joined on 01/23/2007
Posts: 8,211
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Re: Dell 922 printer not communicating

03 Mar 2009 02:33PM

rfquery,

 

Please follow the instructions below and the printer should install for you. Please make sure you have all Windows Updates, especially .net framework(needed to run many applications) and the latest Java.

 

Disconnect your printer. Download and run this patch (a MUST with Vista machines, I would also run with XP) to completely remove the printer from your computer. Run the patch until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers

 

XP Drivers

 

Vista 32-bit Drivers

 

Vista 64-bit Drivers

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on) Please use a 4ft USB Cable or less.

 

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick


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If you're having problems, start a new thread with make and model or your computer, Operating System.

 

If in the Printers Forum, please include the Make and Model of Printer and how the printer is connected. Thanks.

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Re: Dell 922 printer not communicating

04 Mar 2009 07:19AM

Thank you, Rick for your quick reply.

I have updated Java and confirmed I have the latest MS updates. I ran the patch as instructed, but it has been running continuously since yesterday afternoon with nothing but a box on my screen saying "Please Wait"

Since it has been at least 12 hours, I am not sure this is working properly. Any suggestions?

rf

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Lancaster, Pa
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Re: Dell 922 printer not communicating

04 Mar 2009 11:11AM

rfquery,

 

I've seen the patch take a little while but over 15 minutes, it should be done. Let's check to make sure the printer was removed.

 

Check the control panel, add/remove programs and make sure it's gone. Also check control panel, printers and make sure it's gone. Then try right click start, left click explore, program files and make sure the printer folder is removed. If you had to remove anything from the above, then restart your computer.

 

Now try installing the proper drivers. You'll be prompted when to connect the printer(powered on)

 

 

Rick


Welcome to Dell Community!

Image Hosted by ImageShack.us
Request a set of Dell backup discs(USA)

 

If you're having problems, start a new thread with make and model or your computer, Operating System.

 

If in the Printers Forum, please include the Make and Model of Printer and how the printer is connected. Thanks.

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Joined on 03/03/2009
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Re: Dell 922 printer not communicating

05 Mar 2009 08:14AM

Rick,

 I checked as you said and there was still a 922 installed. I uninstalled and a version went away (20 mb) and a later version (50mb) remained. I tried a couple of times to uninstall it without success. It still showed. I did download the new driver and install it and the printer started working, but each time I try to print it gives the following message:

dlbtjswx.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

When I click Send Error Report, the file prints.

I can live with this for now. Thanks for your help.

rf

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Lancaster, Pa
Joined on 01/23/2007
Posts: 8,211
Points 103,593

Re: Dell 922 printer not communicating

05 Mar 2009 09:40AM

frquery,

 

It's really strange that the patch didn't remove the printer. It may be times for drastic measures.

 

Make a system Restore point. Download and run Windows Installer CleanUp Utility and click only on the printer. If you accidentally click on something else, no need to worry, that's why I requested the system restore point. This should remove anything that was left there.

 

Restart your computer.

 

Now install the proper drivers.

 

 

Rick


Welcome to Dell Community!

Image Hosted by ImageShack.us
Request a set of Dell backup discs(USA)

 

If you're having problems, start a new thread with make and model or your computer, Operating System.

 

If in the Printers Forum, please include the Make and Model of Printer and how the printer is connected. Thanks.

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Joined on 11/04/2009
Posts: 1
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Re: Dell 922 printer not communicating

04 Nov 2009 11:11AM

It worked perfectly! Thanks!

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