Todays puzzle: This is the 2nd time we posted this; it was removed because we got a private email/message (that we can't mention here in the forum) that 'they' felt our post included advertising, solicting or included linking to other sites........well, we re-read this post several times and can't find the offensive text. Can you? Bonus: 100 pts. to anyone who can find the problem here.
"We are an SMB VAR (partner direct convert) and have been reselling Dell Solutions for about 11years. Business has really taken off after 4 solid years of intensive marketing effortswith a larger sales force in place. So we placed an order for about $17K around6-8 weeks ago on our 30 SAC account. One server, 6 towers, 2 laptops. Noproblems except we sure miss the 60 day SAC; 30 days is REAL TIGHT to deliver,stage, deploy and collect from a client.Then we got an order for 2 servers and 18 workstations. My PM placed this orderthrough our rep like we always do. It got stuck at the "confirmed"stage for 2 weeks before WE noticed it and made the call. When we called therep, he said there was a problem and conferenced in a DFS specialist."Misty the specialist" tells us that we have no finance terms - thatwe can only pay by credit card. She says that Dell has NEVER, EVER offeredfinancing for resellers. Really? It turns out she has about 11 months at DFS andis just so clueless. We try tell her we have terms and that our certifiedpartner online account status clearly shows we have over $20K available. I askher to look up our account."I'm sorry but you can only pay with a credit card" she repeated.WHAT? I had to get one of my PMs on the line to confirm I heard her correctly.That episode last Monday forced us to buy from [NOT DELL]. And so after 11 years andalmost 2.5 million in Dell sales we opened a new [NOT DELL] reseller account early lastweek.Does Greg Davis really know what's going on? I don't think so.I think it's absolutely hilarious that my higher power has such a wickedsense of humor......a bunch of us reading the brand new PowerSolutions rag wejust got in the mail today and guess what was delivered in the back door? Yep -those new [NOT DELL] systems.Oh yea - BTW: last Friday we got a very large contract with two 18,000 sfmedical offices that will open 4Q08. We've been working real hard with thedevelopers and chiefs over there for the past year. We will deploy [NOT DELL] systems inall those medical offices.Ciao Dell."
Tncprez,
I sent you an email last week asking for more information about this issue. We’ve escalated it to the director level, but without further information there is little we can do to help find out where the confusion is and how to resolve it. Please feel free to email me back (I sent it to the email you registered your DCF account with) or PM me.
We are by no means on the same scale as you all seem to be, but I had my credit account with DELL cut by 1/3 even though I always pay on time and more than what is minimally owed. They said they revamped all the partner credit accounts and gave us "lease" terms. Of course, I think that is what she said because she was Asian and spoke VERY LITTLE ENGLISH. She just kept repeating "you now have lease terms".
I too just opened NON-DELL accounts with two NON-DELL resller companies. I have never thought that DELL had much going for them in the accounting dept. but this Partner fiasco takes things to a whole new level (and I'm a CPA so I pride myself on this stuff).
I supposed they price things cheaply so you won't mind the things you have to go through to get stuff.