DELL COMMUNITY

Boot Error message "Checkpoint D0"

Dongia60 — Fri, 06 Mar 2009 00:49:03 GMT

When I start up my xps 435mt right after the Dell Splash Screen I get the following message:

"Alert previous attempts boot this sytem have failed at checkpoint D0"

Working with Dell we have replaced the motherboard and hard drive and updated the BIOS.

Two days latter i Received the message again. I now have the Tech coming back with the following items: Motherboard, Memory Chips and new Video Card.

Has anyone have this problem?

Can someone tell me what Checkpoint D0 is looking at on the system to create the error.

Don

What Customer Service???

bkf — Sat, 21 Nov 2009 02:05:40 GMT

I have been trying to get some issues resolved with my Inspiron 1525 and my printer. When my Dell 910 failed to print about 8-9 weeks ago, I called Dell, whose technician downloaded and re-installed drivers for the printer. The printer began to work again but suddenly the computer began to lock up and have other major problems. Note that the Inspiron was fine until Dell worked on the printer. Dell assured me that the printer, barely 2 years old, had lived out its lifetime and I had to buy a new one. Fool that I was, I ordered a wireless V505. $200 down the drain, not to mention the new ink. I also lost the new cartridges I had just installed in the dead printer.

Now, I have maade in excess of THIRTY, yes 30, phone calls, in an effort to get my computer working. Tonight, the printer does doe not recognize a print command, the cursor has a mind pf its own and flies all over the screen, and I am ready to have the heart attack that my beating heart is threatening. Last weekend, I spent my time with Dell. One call on Saturday lasted SEVEN AND A HALF HOURS. On Sunday, the follow-up call was THREE AND A HALF HOURS. Still, my issues are unresolved. I have had a difficult time getting my email to work correctly. Dell has restored my computer to factory settings remotely, and then they have done it again by using the discs which came with the laptop. I have had to buy new virus proptection ($80) because I can't locate my old disc, re-new Dell-on-Call early with less perks than my former plan ($110), buy PC Tune-up for 2 computers ($80) which was never loaded on one and used only a week on the other. When the PCTune-up was removed when Dell restored factory settings, they refused to refund my money because the 21 days had passed and I had no right to a refund for a product which did not work and was not used. I did not know there was a 21 day rule.

When I call tech support, if I can understand the tech, he always sounds as if he is reading a script, he is unable to think outside the box, he usually refuses to allow me to speak to a supervisor, and he obviously could care less about fixing the computer. There was alot of noise in the background one day and when I asked what it was, the tech told me they were praying! When I call, I have to wait on hold forever, and when I get the tech, I still have to wait. I have contacted "unresolved issues" several times as well. I think the execs at Dell think the cost of a computer is minimal and that they have cornered the market. I am afraid they may find out that things can change if you don't have good service.

I am planning to file a complaint with the Better Business Bureau. There is no reason we should not be able to speak with people here in the US. I don't feel that I am communicating well with people from India who have little knowledge of our idioms and customs. When I tell them that my fondest desire is to run over the computer and mail it back to Dell, I'm not at all sure they have the least idea what I mean. I need my computer for work. For two months, I have been without it most of the time. Dell has not been accomodating at all. They just want to sell me something else--How about a TV? a camera? You just look over these nice Christmas gifts while I work on your computer. They''ll be selling used cars next! I am furious. This is our 5th Dell and we have bought 4 for our children and 1 for an in-law. Someone else will get our money now. Who do you folks recommend?

And how can I get my V505 to print? The blue light is on. I have tried using the cord instead of wireless to no avail. Thanks all.

win7 on mini 9?

theanop — Sun, 15 Mar 2009 18:30:28 GMT

I ordered a Mini 9 in February and so far it is still in production. Apparently the broadband modem is backordered. Having read other posts on here about delays, I have a bad feeling about this, like I am never going to receive this computer (if an offer seems too good to be true, it probably is). All the other Dells I've ever ordered have shipped within a week.

However, if I should ever receive it, I want to put Windows 7 on it. I have been running Win7 beta on my new Inspiron 13 since day 1, and it rocks. I hear it runs fine on 512K RAM, and I would like to try that out.

I am curious whether anyone has done this and how you did it. I have a Win7 DVD and I also have access to an OS image, or I could download the Enterprise installation from work, but I would have to join to the domain and hardwire to the corpnet and I'm not sure how possible this will be. Naturally the mini does not have an optical drive. I have an external DVD drive, but I don't think I can boot to it. I have a 4 gig flash drive. I think that might be the way to go.

Anyway I am curious how other people have done this if they have. I want to immediately wipe the whole thing (with all the Dell bloatware and XP) and install Win7 clean. But I suppose I could also upgrade and uninstall the Dell stuff by hand.

Thanks,

Theano

Want to switch hypervisor from ESXi 4 to Hyper-V Server 2008 R2

johndharris — Sat, 21 Nov 2009 01:56:21 GMT

I have a PowerEdge T105 which is running ESXi 4. However, I want to install Hyper-V Server 2008 R2 instead. The problem is that VMware formated my disks in the VMFS format and also did something to my recover partitions. The Dell recovery disk is unable to restore the drives to their NTFS factory status. As a result, I am unable to install Hyper-V server 2008 R2 or even Windows Server 2008 Standard for that matter. Any suggestions?

Problems with Dell

Charles McLellan — Fri, 20 Nov 2009 20:28:54 GMT

Last e-mail to Dell:

Hi,

Re: Customer Resolution Form Submission MISSING ITEM (KMM103912195I57L0KM)

While I appreciate your efforts. I still have NOT been able to obtain a complete copy of what I ordered from Dell last August. WHAT DID I ORDER?

I have tried your "automated" site (www.dell.com/invoices) repeatedly and have been unable to get a response. I am attaching images of two of the responses. These are NOT the only two time times that I tried -- just two of the times that I captured the results. The blank invoice screen is what normally occurs. I have waited long, long times for something else to show up, but that is all that is coming.

The invoice that you did provided was helpful. It does show that I made an error when I ordered the new Dell computer. I thought that I was ordering Corel's Paint Shop Pro. I do have Jasc's Paint Shop Pro and thought that perhaps Corel had made some improvements after they bought out Jasc.

Instead, I ordered Corel's Paint Shop Pro Photo X2 as your invoice copy shows. My error and my mistake, so I guess that I am stuck with it.

I had attempted to passively cancel my order of the USB Micro Drive by not responding on the last e-mail that you sent indicating that the order would be cancelled if I DID NOT respond by mid-night that day. I DID NOT respond, but of course the item later arrived anyway. I wish that I had now done the same for all the e-mails (printer and USB Micro Drive) that you sent threatening cancellation -- even those that I opened after those mid-night deadlines.

OK, I am stuck with all those thing that I feel really bad about ordering. The printer isn't good. I tried to OCR with it and gave up and just typed the document that I was trying to copy. I have never used the USB thing and don't know how and have no instructions on how to use it or what to use it for. And, of course, now I get to Corel's Paint Shop Pro Photo X2.

I have tried to install it, but the install program keeps asking for a serial number. You provided a telephone number for Corel (952) 930-9171, I guess, but the that number is "not in service." I guess that program is useless.

I must say that I am totally disappointed with Dell's service, or lack thereof. This is the third computer that I have ordered from Dell and it will be the last. The service has been rotten. I don't speak Indian and have a hard job understanding what those that I contact on phone are trying to tell me. The computer came "speaking" only French, another lanuage that I don't understand. And there were other problems that I have now forgotten the details about.

Good-bye Dell,

Charles

First Submission Bounced

Charles McLellan — Fri, 20 Nov 2009 20:43:59 GMT

First submission bounced. Perhaps it was because of the Dell link or telephone numbers, so I will try again.

Hi,

Re: Customer Resolution Form Submission MISSING ITEM (KMM103912195I57L0KM)

While I appreciate your efforts. I still have NOT been able to obtain a complete copy of what I ordered from Dell last August. WHAT DID I ORDER?

I have tried your "automated" site (dell/invoices) repeatedly and have been unable to get a response. I am attaching images of two of the responses. These are NOT the only two time times that I tried -- just two of the times that I captured the results. The blank invoice screen is what normally occurs. I have waited long, long times for something else to show up, but that is all that is coming.

Instead, I ordered Corel's Paint Shop Pro Photo X2 as your invoice copy shows. My error and my mistake, so I guess that I am stuck with it.

I have tried to install it, but the install program keeps asking for a serial number. You provided a telephone number for Corel, I guess, but the that number is "not in service." I guess that program is useless.

I must say that I am totally disappointed with Dell's service, or lack thereof. This is the third computer that I have ordered from Dell and it will be the last. The service has been rotten. I don't speak Indian and have a hard job understanding what those that I contact on phone are trying to tell me. The computer came "speaking" only French, another language that I don't understand. And there were other problems that I have now forgotten the details about.

Good-bye Dell,

Charles

Charles McLellan

How can I fix this? Bluetooth driver was deleted.

gernhart — Sat, 21 Nov 2009 01:40:33 GMT

The program I need is listed below- I have tried to download from Dell but they have only tue update listed ( I need the full install as it eas inadvertently deleted.) I try to download the update to see if it will fix the problem, but when I click on download link error on page comes up on bottom left of page, and top part shows a grey background. Any help will be appreciated.

Dell Wireless 355 Bluetooth Module (Bluetooth 2.0 + EDR)

XPS 9000 and XPS 8000 delivery delay issues

thejournalizer — Wed, 28 Oct 2009 19:26:30 GMT

The previous thread that mentioned issues of the Studio XPS 9000 and XPS 8000 being delayed or having extensive build times was locked. After a months time I had ordered mine (9/26) and it was supposed to ship on (10/22), after two delays it finally shipped out and will be received today (10/28). If you have any issues or have found any solutions to help get your systems sooner please help others that have also been in this predicament. It would seem the main issue is due to the high demand of I5 and I7 processors and parts being backordered. If you call customer service after a delay often times they will upgrade you to one day shipping, even though it took them three days to actually get it out.

How to transfer ownership on a dell u2410 monitor?

fbtool — Fri, 20 Nov 2009 23:03:57 GMT

I bought a u2410 monitor on Ebay and can't find what I need on Dells site to get the warranty transfered to me. Can anyone tell me what to do?

Thanks

dell v14 msn

egreen1961 — Thu, 12 Nov 2009 22:35:27 GMT

When I try to get on the internet it sends me to a page saying it cannot display webpage intstead og going to msn. Why?

DO NOT BUY DELL COMPUTERS

rmb82 — Thu, 19 Nov 2009 02:14:18 GMT

I have had 4 computers from dell in the past 2 years (1 M1710, 3 M1730). Each time one breaks
(Every time was a different reason) Dell tries to "Troubleshoot" to determine what
is wrong with the computer, the only problem with this method is that the
Representatives are reading off a piece of paper and have no idea what they are
talking about. Then once they determine what is wrong, they send out "qualified"
technicians to replace your parts aka some sub-contracted company. This never works
and you lose several screws in the process, then you continue to have nice phone
conversations with Dell in which you have to explain your situation to 20 different
representatives and they in turn tell you "I can not help you in this matter but
such and such department can." So they transfer you and then that person tells you
the same thing and they send you right back to the department from which you came
(this process repeats several times). So after about 2-3 weeks of being jerked
around they finally decide that you should get a system exchange. Finally, you think
that you will actually get your computer problem fixed and not have to worry about
it again. Well, unfortunately your wrong because your buying from DELL, becuase in 6
months when your computer breaks again (despite of your best efforts to keep it cool
and not have it overheat) you have to go through the same thing over and over again. 
O JOY! 

In the past 2years I have, 
Had 4 Dell Laptops Learned How to troubleshoot my computer better than
there "trained" technical support Wasted 2-3 weeks talking to dell. Each week I
would say I talked to dell 20hrs on the phone (conservative estimate) SO lets do
some math 2.5 weeks (rounded) x 20 hrs x 4 times= 200 hrs on the phone with Dell
I love wasted my time cause apparently I have nothing better to than talk to Dell.

Bottom Line: If you want to have a working computer for longer then 6 months and you
want to have good customer/technical support 

DO NOT BUY FROM DELL

(No this does not violate your Terms of Service)
Its just the truth.

DLink Dir-635 -no phone dialling tone

whatlink — Sat, 21 Nov 2009 00:47:00 GMT

Hi, I am trying to set up a home network using Dlink Dir -635 router . I find that when I connect router to the phone socket I have no dialling tone and therefore cannot access internet.. I have Dell desktop and laptop . I understand wireless phones operate on same waveband as the router which I assume is cause of problem. How do I change this please? I have tried moving router to channels1,6,11 ? I cant be the only person with wireless phones. Thanks

Add 2 nd HD, load Windows 7 on new drive & then make it your master HD

Raz-man — Fri, 20 Nov 2009 23:36:45 GMT

I have a XPS 420, Vista and 500G HD , I want to add a another HD ( this way it is clean ), install Windows 7 on the new HD and then make the new HD my master SATA 0 HD ( Dell manual states that your operating system should be on SATA 0) . What are the steps to do this? Do I just load Windows 7 on the new drive and then go in on the system setup or do I move the cables? A step by step would be helpful. Thanks in advance for your help.

Question

SassygalNC — Sat, 21 Nov 2009 01:12:10 GMT

Hey not sure where to post this but here goes..where do i find the coupons to use when buying a dell lap top? I used to have some sites for them but have long lost them

thanks

OptiPlex 755 Small form factor: Windows 7 PCI Serial Port Problem

mpskinner — Sat, 21 Nov 2009 01:05:36 GMT

I upgraded my OptiPlex 755 Small form factor computer to Windows 7.

I visited the Device Manager and Clicked Other Devices

Both the

PCI Serial Port

and the

PCI Simple Communication Controller

Don't seem to be working.

I think I may need a driver..

Do you think I need a driver..?

If I do need a driver.. Where would I get this driver

Thank you!

Dell is ripping me off-----Need help!!!!

asterix101 — Sun, 15 Nov 2009 21:32:45 GMT

Hi,

My computer, XPS 730x has broken down three times completly in 10 months. I have spent the last 3 weeks trying to get a replacement. Their tech service has always told me that I would get "the same or a better system". Yeah right!!!!!. I was told this Friday that I had no choice but to accept the Studio XPS 9000 system or I would get nothing in exchange.

I had a 4870X2 graphic card, a very cool case with Alienware lights and fan control, an extremely upgradable motherboard, 1,000 power supply, a Titanium sound card etc...My computer was 5.9 out of 5.9 on the Windows Experience Index.

The XPS 9000 is not a gaming rig, its a Studio multi use entertainment system. There are no real upgradable options, for crying out loud the power supply is only 470 watts and the graphic card is GTX 260. The only real Dell Corporation computer that can compete with my rig is the Alienware Aurora withthe GTX 295.

Why am I being punished because Dell has decided to phase out its 'high end" XPS gaming system to concentrate on Alienware. I am being completly ripped off and all of this because I trusted their most expensive computer line 10 months ago.

My computer cost me 2,280$ (after rebates) and the XPS system that I will be receiving cost around 1,600$ (on the15th of Nov). This makes no sense!!!!!!

Solutions....?

Repair my XPS730x system (which they refuse) or Reimburse me so I can buy the Alienware Aurora (which they refuse)

If any one has any ideas I truly thank you as this has gone for so long and I need a real solution.

Thank you.

suspicious .dll / hijackthis log

jessetree — Mon, 16 Nov 2009 19:54:20 GMT

I've got a persistent rundll error on bootup and something called clclean.0001 in my temp files. Here is my hijackthis log. all help appreciated - jt

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:33:20 PM, on 11/16/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Creative\VoiceCenter\AndreaVC.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\AVG\AVG9\avgtray.exe
C:\DOCUME~1\Zeeyon\LOCALS~1\Temp\clclean.0001
C:\Program Files\uTorrent\uTorrent.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\McAfee Security Scan\1.0.150\SSScheduler.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3061120
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=3061120
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [MBMon] Rundll32 CTMBHA.DLL,MBMon
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [VoiceCenter] "C:\Program Files\Creative\VoiceCenter\AndreaVC.exe" /tray
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~1\AVG\AVG9\avgtray.exe
O4 - HKLM\..\Run: [wilotigis] Rundll32.exe "c:\windows\system32\bewodanu.dll",a
O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe
O4 - HKCU\..\Run: [SetDefaultMIDI] MIDIDef.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: McAfee Security Scan.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1254953039656
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
O20 - AppInit_DLLs: c:\windows\system32\hikajipa.dll rapahoba.dll c:\windows\system32\pofepuso.dll c:\windows\system32\bewodanu.dll
O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
O21 - SSODL: felodupus - {2007e62b-bd17-4d00-99bb-92aeb4bb728f} - c:\windows\system32\pofepuso.dll (file missing)
O21 - SSODL: rerokubaw - {85df616a-830a-4080-8b9d-ab967e5bd703} - c:\windows\system32\bewodanu.dll (file missing)
O22 - SharedTaskScheduler: mujuzedij - {2007e62b-bd17-4d00-99bb-92aeb4bb728f} - c:\windows\system32\pofepuso.dll (file missing)
O22 - SharedTaskScheduler: mujuzedij - {85df616a-830a-4080-8b9d-ab967e5bd703} - c:\windows\system32\bewodanu.dll (file missing)
O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 9343 bytes

Windows 7 - Billing Problem?

azndung — Sat, 21 Nov 2009 00:59:47 GMT

We're sorry, there was a problem processing your credit card. You may try again if you like.

I got this message from 2 different credit cards.

Both cards are VISA and it gives me the same answer.

One was tryed at 12:20AM and the other was tryed at 10:30PM

I don't know what else to do!

Help please!

Win 7 Pro with optional Win XP Pro downgrade

gups — Tue, 10 Nov 2009 18:14:02 GMT

I just ordered a Dell Vostro 420 which will have Win 7 Pro with the optional XP Pro downgrade.

From what I understand, the computer will come with Win XP Pro pre-loaded and upgrade discs for Win 7 Pro.

I have the following questions:

Is the upgrade process as simple as just inserting the Win 7 upgrade discs and taking it from there?
What about driver compatibility? Will the upgrade disc have all the needed drivers?
Will it wipe the data and other applications on my HD once I proceed with the Win 7 upgrade? As in, will I have to backup my data and re-install applications like MS Office 2007?

Any input would be greatly appreciated!

AIO 922 Printer Not Feeding Paper

martyhandle — Sat, 21 Nov 2009 00:53:55 GMT

Recently my printer is not feeding the paper. The rotor turns, but doesn't catch the paper. If I feed the paper it catches and works, if I have the feeder very "full", the paper feeds. Any thoughts to remedy this other than keeping the feeder extra full? Thank you.

Studio 1747 almost DOA, questions about the exchange that I should have asked the "Manager"

nomachinez — Thu, 19 Nov 2009 18:57:15 GMT

Hi all!

Here's the short story, in case you don't have an hour to read the dramadetails:

As of yesterday, I am getting a replacement Studio 1747 for one they shipped me almost DOA. Some questions I have that I should have asked before I hung up and I'm hoping I can get answered here instead of waiting on hold for so long:

1) How does the exchange process work? They're going to ship me a new laptop and I'll ship back the dead one in the same box?

2) How will I know when to expect it? Will it show up on an Order Status page? Will I get an email letting me know it's being built?

3) Will I get a *new* laptop, or will it be a refurb? (Actually I asked him this and he said it was absolutely going to be new, but what are your experiences?)

4) I customized the 1747 that I bought a bit by upgrading to faster RAM and bigger hard drive (as examples). How can I ensure that the system they ship to me will also have these upgrades? (I asked him about this too, and he dismissed it saying that "they will just make sure". What are your experiences?)

Okay, so here's the long version. It reads a bit like a nerdy soap opera though. You have been warned. :)

I placed an order for a Studio 1747 with an i7 CPU on 10/26 through the website order system. After completing the order process, I received an acknowledgment email that essentially just said I purchased a laptop and that I would get a confirmation email within 24 hours letting me know that the order is then being actually processed. The ETD on the order page said 11/14, so I start getting a little excited.

Two days go by and I still haven't received the confirmation email. We have just reached notch 1 on the frustration level.

Anyway, I give the Sales group a call to figure out what the deal is. The sales guy didn't have a clue, but he would make sure that order got cancelled and I should place a new order through him. He said that he would make sure it got all the way through (and skipping the whole acknowledgment/confirmation process), so I agreed to reconfigure a new machine through him.

During the reconfiguration, it came to light (after some confusion and time) that the reason the original one was delayed was because, apparently, the Bluetooth adapter didn't work with Windows 7 Home Premium. I needed to upgrade to Windows 7 Pro.

Now, here's a little intermission.

I'm in IT. I have been doing this for a very long time, and for a very long time I have been ordering PCs and even ordering plenty through Dell.

I know that the information the sales rep is giving me is ridiculous, and that the reason why it's not available yet with Windows 7 Home Premium is because Dell hasn't officially certified it yet. Whatever though, I was going to get the upgrade anyway, and the sales guy said he would give me a big discount on it. Great.

So, we finish up the order and he sends me the order confirmation email detailing the new laptop components. Guess what's not in there? If you guessed "bluetooth adapter", give yourself a gold star! (Okay, so it wasn't that hard to guess. Don't go too crazy there, pablo). Notch 2.

I'm frustrated, but I figure I can just add a BT adapter after anyway, so it wasn't too big of a deal. Oh, and those 2 days have now added 2 weeks to the ETD.

Time goes by, and I receive the laptop on 11/12 (whew! Just missed a Friday the 13th delivery!). It's early! I'm going out of my mind crazy excited!

I immediately start working on the new computer, setting it up just for me, installing programs, and moving my files over from a temporary laptop I had. This laptop is CRAZY FAST and has a beautiful screen, and I can't wait until I get out of work so I can start using it for more fun stuff.

The next day, 11/13, at 9:47PM, I get home from work, open the lid to being it back from sleep mode......and nothing. Lights come on, but nothing else. I let it sit for a bit thinking it'll come back after a couple minutes (maybe?). Nope.

Okay, so I've had this happen before with other PCs. I'll just power it off and on again. I hold down the power button to turn it off, wait a few seconds for everything to spin down, and push the power button with trepidation.

beep....beep...beep....beep....beep....beep...beep..........................beep....beep...beep....beep....beep....beep...beep...............

Aw crud. A beep code. Anyone know what 7 beeps means off the top of their head? Yeah, it means a processor failure :( Notch 3.

I'm pretty disappointed at this point for every single one of the obvious reasons. I just spent over $2000 for an electronic effigy for all that is right in the world only to have it die a painful, heptagonical-beeping death (good thing it was quick!).

I call up Dell, and after being on hold off and on while he checked with his collegues a few times and read through a couple pages of his scripts, eventually confirmed that yep, 7 beeps means a processor failure. He claims to dispatch out a replacement CPU and motherboard and we end the call with him giving me the dispatch # and a note telling me I should hear from a tech within a couple days to schedule an appointment.

Saturday... Sunday.... Monday... Tuesday... Still nothing. Notch 4.

So I call Dell back to find out what's going on. We go through the typical machinations of being on hold, being transferred, getting disconnected, calling back, being on hold, and then I finally reach someone who can help me. We go through the ticket. After more on hold-ness, he comes back and says "I'm really sorry sir, but it looks like that dispatch was never actually...dispatched. If you don't mind, let us recreate that for you and send it out to the tech right away."

NOTCH 5!!

Alright. Calm down there, nomachinez. Nothing good will come of it if you get upset.

I speak as clear and as calm as I can through the next few steps of recreating the dispatch. I now have a new reference number and have spoken to a manager.

Yesterday I was thinking that it's great that I have a reference number, but how will I know it's been dispatched? They keep screwing up, so it's reasonable to double check and make sure it's done right this time.

So I call them. I go through the same, standard (apparently) machinations of being on hold, being transferred, getting disconnected, calling back, being on hold,being on hold again, getting disconnected (yes, twice. Notch 6), being on hold, being transferred, being on hold, being transferred, and being on hold.

I get someone on the phone in the hardware group, who, after being on hold for a couple more times has figured out that somehow, for some reason, the motherboard and CPU are not getting added to the dispatch properly so the dispatch isn't completing. He doesn't know why. He has no idea when it will be fixed, or who to even go to to see about fixing it. He offers to recreate the dispatch again. NOTCH 7.

I ask to speak to a manager again, and he offers to replace the unit completely. At this point, I have 2 options. 1) Don't replace the laptop, but it's unknown when the parts will be in or 2) replace the laptop and wait 3 or more weeks for it to arrive.

So, after all this running around, literally hours of my time, I am (supposedly) getting a new laptop.

Well, there you have it :) That's most of the story, I think, and this is the reason for my questions.

At this point my confidence in Dell is pretty low though, but it would be really nice if they delivered. Please?

Help Dimensions 2400 xp serv pack 3

jdb33 — Sat, 21 Nov 2009 00:07:02 GMT

My 2400 started with power light steady yellow sometimes processor light steady green-no response monitor goes blank-keyboard no response-have to restart computer-will do this sometimes when windows booting or running 2-15 mins. I have changed power strip, plugged computer directly into wall-no change. Have run dell 32 bit diag many times all hardware passes. reloaded all dell drivers and updates-reloaded windows xp and all updates-no change-diag lights on back are A=yellow B=yellow C=yellow D=off Please help

Recording from system, not microphone?

loptap — Tue, 08 Sep 2009 20:44:32 GMT

I'm recording a video file using camtasia and the sound is cheese because it appears to be using the microphone rather than directly from the sound card. In control panel I don't see any other options for recording devices except for Microphone/Line in and Microphone array. So when trying to select the source in camtasia preferences there aren't any other options to choose from.

I'm on a xps m1530 Vista.

Any help would be great. Thanks

What kind of jack is the line-out jack on the Zino HD? (Can it do digital?)

sjmiles — Fri, 20 Nov 2009 20:18:44 GMT

None of the documents I can find online identify the line-out jack as anything other than 'line-out'. This could be a plain stereo-mini-jack or it could be some kind of fancy versa-jack, I need to know.

I would be very surprised if there was no way to output digital audio from this box (apart from HDMI), but it's the kind of thing I need to verify before I buy.

/rant on

Btw, I contacted Dell chat support person and asked this question. After some back and forth I was told that he "thought it was digital" but that there was no way for him to know absolutely and there was nothing he could tell me about how to find out.

"I don't know" is acceptable. "I have no way to find out" is plain fail. I went from excited to frustrated in a matter of minutes. Seems like bad business.

/rant off

Inspiron Desktop 530 power supply

neonsd — Thu, 19 Nov 2009 14:55:20 GMT

I would like to upgrade the video card in my Inspiron Desktop 530. The card requires a higher output on the power supply than I currently have available. The current power supply is only a 380 watt. Is this power supply proprietary (Dell only) or can I put any aftermarket power supply in that meets the ATX standard? I know that Dell has used propietary power supplies in the past and if a standard power supply was plugged in it would destroy several components.

Which version of Unbutu to install?

ingramje30 — Mon, 21 May 2007 23:46:27 GMT

Hello,

I've got an XPS 410 with a 2.13 Ghz Core Duo 2 CPU and 1.5Gig MB of RAM and was wondering which version of Ubuntu should I download. Is there any advantage to installing the 64-Bit version? Is there a disadvantage to installing it? Which one would run faster? Also, I'd be installing in through VMware and I'm running the 32bit version of Vista Home. Is there a conflict with the 64bit version of Ubuntu?

Thanks,

Jeff

MONITOR GOES INTO SLEEP MODE - model # se198wfpv

dphun — Fri, 20 Nov 2009 18:45:09 GMT

I have had this monitor for a couple of years (great monitor). it was attached to my wifes MAC. all of a sudden the monitor starting to go into the sleep mode. we could get it back up again by turning the power off and back on again several times. we would have to power cycle the monitor anywhere from 7 or 8 times to 25+ times to get the monitor to stay on after each occurnence

I bought my wife a new monitor and moved this monitor to my kids PC (not a MAC). The monitor does the same thing on the kids PC. One strange thing that I noticed last night is that when it goes into the "sleep mode", if you look real close at the monitor you can till see the icons and windows on the monitor, but they are really, really faint.

on the PC, i have turned off all the power save mode so i have the monitor and hard drive never turning off.

I realize that the problem is not the PC's as this same problem has occurred on both the orignal MAC and now the PC.

Any suggestions? Thanks.

is it possible to upgrade the graphics card in my inspiron 1525 laptop?

xxxmonkey7 — Fri, 20 Nov 2009 23:56:11 GMT

can i upgrade the graphics card in my dell inspiron 1525 laptop to something more suited to games, right now their is a mobile intel(r) 965 express chipset family i only want to upgrade it to something that can handle games such as world of warcraft

Monitor Contrast Issues

FasterOnFire525 — Sat, 21 Nov 2009 00:25:00 GMT

I have a Dell Plug and Play LCD Monitor (19", I believe) that has been in my posession since I purchased my Dimension 8400 in late 2004. About 2 years after we got it, we had some issues with it. Naturally, the warranty was expired. Every morning when I turned the computer on, the monitor would only remain at normal settings for approximately 2-5 seconds before it would change itself to the darkest possible contrast settings. We tried turning it off/on and resetting the factory settings, but these only restored it for a matter of seconds before it would change itself back. Usually after about 100 minutes of turning it off and on, it would give up and retain the factory settings. After a while we just got sick of fighting and the monitor was placed on the shelf above the desk. We used our aunt's old CRT monitor.

After purchasing a desktop from a friend who was upgrading, I decided to use the old monitor with it. The drivers have all been installed, everything seems to be working fine except the monitor. The old trick of turning it off an on until it gives up had been working, but this morning it just wouldn't give in. I have tried everything I know of, including running the monitor on it's own, disconnected from the computer, in which case, the monitor displayed it's color test, but it was quickly darkened to the darkest contrast setting. If the power supply, the drivers, the connection or the auto-adjust sensors were bad then it would either work or not work, right? If it is a sensor, is there a way i can fix it? Has annyone else had this problem before? Were you able to fix it? Does anyone have an idea of what may cause it to work better?

It has always been kept indoors, out of direct sunlight, at 60-80*F. After being stored on top of the desk shelf, it is possible that dust may have affected it, but the problem existed before that point. It is out of warranty, and I am looking into purchasing another one, but as I am a college student with a very limited amount of funds, I would really prefer to fix it. I don't really want to take it to a repair shop, as i'm afraid they'll charge me $40 just to run a diagnostic and tell me they can't fix it.

Thank you very much for your time, and hopefully, your solutions.

CD / DVD drive is not being recognized

busymom1107 — Fri, 20 Nov 2009 20:31:11 GMT

When I click on "my computer" there is no icon for that drive. When I put a cd or dvd disk in nothing happens either. Could it have somehow disabled? If not what do I need to do?

Corrupted Icons on desktop windows xp

mikeandsylvia — Fri, 20 Nov 2009 22:22:41 GMT

The desktop icons have all taken on the same generic appearance. The only icons that have remained normal are the IE and the Recycle Bin. If I click on any icon to open up the program it will not work. To make it work I have to browse and locate the EXE FILE and then click on that file to open up the program. I have checked out all of my security software and found no problems.

Your help at your earliest would be appreciated.

Regards,

Mike

Dell 530 machine running 4mb of ram

AutoPlay issue with PowerDVD

lehinger — Fri, 20 Nov 2009 22:48:27 GMT

How can I make my PC autoplay DVD videos with something (Windows Media Player) besides PowerDVD? FYI... I bought a JVC camcorder and their Everio MediaBrowser software disables autoplay on dvd video and cd audio disks. Their tech support says there are known conflicts with PowerDVD but they couldn't fix it. They said to go to a computer technician. Any help would be appreciated.

Question about fan speed and temeratures for XPS 435T/9000

fishnbanjo — Sat, 21 Nov 2009 00:20:16 GMT

Loaded SpeedFan 4.39 to check the speed and temperatures inside my 435T and this is what I get.

Fan 1 runs @ 1100 +/- RPM, Fan 2 @ 970 +/- RPM and Fan 3 @ 800 +/- RPM and the temps for Fan 1 are 86F +/-. Fan 2 127 F +/- (shows hot most of the time) and Fan 3 100 F +/- (shows hot sometimes) CPU Core 0-7 temps are 82 F +/- are these within parameters? Thanks........

Dell Dimension E521 bios issue (windows 7)

snocone — Sun, 15 Nov 2009 02:20:31 GMT

First - why can't I find how to search older posts? This forum is not very user friendly and I'm sure there are repeat posts...

But my question. I recently upgraded from XP to Windows 7 64 bit on my AMD 64 bit Dimension E521. When I go into administrator mode, and open the BIOS update, it states the software to install it is not compatible with this system. Why can't I update my Bios! I'm trying to update this because I'm struggling with the Audio X-Fi card and its inability to send sound. Starting with the basics since the rest didn't work.

Thanks

Trying to send an e-mail in response to a post

Mauddib — Fri, 20 Nov 2009 16:03:33 GMT

Hello,

When I am viewing a posting in the forum and click on "Contact" I get a new smaller blank white window in the middle of my screen. I cannot type in this window nor are there any tabs or buttons to click on. The only way out of it is to use my browser back button.

How do I send a message to an existing post?

Dell Factory Image Restore

Tambopata — Fri, 20 Nov 2009 12:44:36 GMT

Hi everyone

My XPS 720 was shipped with a RAID 0 setup 2 years ago.

As I am going to upgrade from Vista to Win 7 I intend to do a fresh install first using Dell Factory Image Restore present on partition D.

Being unexperienced regarding Dell Factory Image Restore, here's my questions:

1. Will RAID 0 configuration be wiped out when running Factory Image Restore or will it remain intact?

2. Will I have to install chipset and network drivers or will this be done automatically through Dell Factory Image Restore?

3. Any other issues I need to be aware of (other than backing up data)

Thanks

Lau.

Dell 1420 Laptop Will Not Boot Up

PhCJC — Sat, 21 Nov 2009 00:01:07 GMT

I have a Dell 1420 running Windows Vista which has developed a problem,

First it will not boot up. It crashes when it gets to the welcome screne.

I have been able to boot it up in Safe Mode. I have run System Restore, but there is no change.

Second, the screne will go dark and will not display sometimes. I am not sure if this is related.

What should I do?

Obtaining factory installed software - My dell downloads - "service tag not supported"

clyner79 — Fri, 20 Nov 2009 17:33:38 GMT

Hi all,

I have an XPS 430 desktop with Vista x64 installed that i purchased about 8 months ago. I am looking to download the factory installed software for IDT HD Audio to keep as a backup copy as i'm considering switching to Windows 7.

The problem is when i go to My Dell Downloads and try to register my pc i get the message "service tag not supported"

Does anybody know of a solution to this problem?

Thanks,

Thomas.

comment réinstaller bleutooth software widcomm sur mon ordinateur XPS 420 (Vista)

medbui — Fri, 20 Nov 2009 23:54:31 GMT

bonjour,

J'ai un problème avec le logiciel Widcomm bluetooth software depuis que j'ai nettoyé le registre de mon ordinateur avec REGISTRY DOCKTOR. Lors du démarrage de mon ordinateur le message suivant s'affiche "bluetooth software licence file not found (2) ". Et je ne peux plus connecter mon téléphone portable à mon ordinateur par le bluetooth...Par contre l'ordinateur détecte mon téléphone..

J'ai voulu reinstaller widcomm software . Impossible... J'ai supprimé ce logiciel pour le réinstaller, rien ne se passe même en utilisant la mise à jour des drivers du bluetooth (19+1). Le software Widcomm ne se reinstalle pas (même avec le disque d'installation DELL).

Comment dois-je procéder pour réinstaller Widcomm BT sofware ?

Merci de votre réponse

Medbui

error loading C:/Windows/system32/sshnas.dll

cjsquared — Fri, 20 Nov 2009 22:24:08 GMT

A few days ago my computer had a trojan that opened internet browsers. I think that I got rid of it, but ever since then I've been getting an error message about not being able to find the module. I tried to do a system restore, but that didn't help. Everything else seems to be working fine. So here is my HijackThis log. Any help would be greatly appreciated.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:59:14 PM, on 11/20/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18319)
Boot mode: Normal

Running processes:
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\McAfee Security Scan\1.0.150\SSScheduler.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Users\Cara\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\P0GQQN5L\HijackThis[1].exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer provided by Dell
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.3.4501.1418\swg.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_B7C5AC242193BB3E.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O3 - Toolbar: The Weather Channel Toolbar - {2E5E800E-6AC0-411E-940A-369530A35E43} - C:\Windows\System32\TwcToolbarIe7.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe"
O4 - HKLM\..\Run: [Dell DataSafe Online] "C:\Program Files\Dell DataSafe Online\DataSafeOnline.exe" /m
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SpotmauSecretary] C:\Program Files\Spotmau 2009\Spotmau\Desktop_Secretary\Spotmau_S.exe
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [DW6] "C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe"
O4 - HKCU\..\Run: [SSHNAS] rundll32.exe C:\Windows\system32\sshnas.dll,DllWork
O4 - HKCU\..\Run: [MailBlocker] C:\Users\Cara\AppData\Local\Temp\b.exe
O4 - HKCU\..\Run: [Minisoft] C:\Users\Cara\AppData\Local\Temp\f.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\Windows\System32\Adobe\SHOCKW~1\SWHELP~2.EXE -Update -1103471 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; GTB6; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30618)" -"http://www.gamevial.com/playgames.php?game=flylikeabird"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O4 - Startup: Dell Dock.lnk = C:\Program Files\Dell\DellDock\DellDock.exe
O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files\Digital Line Detect\DLG.exe
O4 - Global Startup: McAfee Security Scan.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: The Weather Channel - {2E5E800E-6AC0-411E-940A-369530A35E43} - (no file)
O9 - Extra 'Tools' menuitem: The Weather Channel - {2E5E800E-6AC0-411E-940A-369530A35E43} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 11189 bytes

Windows 7 free upgrade issue - Dell not helping!

lwh1993 — Sun, 05 Jul 2009 18:07:27 GMT

This is my first post. I just bought a a new Dell Studio 435 XPS on 7/2/09 from Micro Center. This system meets all of the requirements for the free upgrade(new PC, bought after 6/26/09, Win Vista Home premium)

But, when I went to register the system on the dell website, it said my system didn't meet the eligibility requirements. When I called support I was handed off mutiple times each person saying they would fix the issue. While on hold I was disconnected after waiting for almost 45 minutes.

I have a service request number, they even have my phone number but no one has called me back. I'm frustrated and don't really want to stay on hold again, unless the problem gets fixed.

Any suggestions?

Thanks,

Todd

5 Weeks on my order and still waiting...

WillC88 — Fri, 20 Nov 2009 23:40:47 GMT

Seems there are several threads going on here about the length of time it is taking to get order from DELL so here is my story as well. I do not want to repeat previous stories except to say I have been waiting 5 weeks now for a "Promise Pink" laptop for my wife and am now on my first of what I fear is many delays on a 42" Panasonic TV we ordered from DELL as well.

I have battled with the customer service issues (and you are all correct that they don't care), spoken with two people who were supposed to be managers, and even been verbally "promised" twice now by these managers that my order would not be delayed again. As an IT Manager for a medium sized business it is my call as to which IT hardware we use and for the past 12 years it has been DELL products only with a high degree of success with their products and a very low failure rate. During all of this time we have spent many, many thousands of dollars with DELL and I have done the same on a personal level with laptops, a Mini 9, monitors, etc. So simply this. 5 + weeks on a laptop, almost 2 weeks on a TV that doesn't even have to be manufactured by DELL is poor at best.

Beginning with January 2010 when we put in our new hardware refresh for the Windows 7 upgrades (we are still on XP only) I will be recommending we review other products from HP, Gateway, etc. For years I have recommended DELL to both family and friends and I would love to see the amount of money I have pushed into the pipeline through my recommendations alone and now here we sit. It's 2009 DELL and there is no logical reason for it to take this long to build a laptop and to ship a TV. I'm tired of hearing the "supply chain" excuses. If you don't have the product or the parts to build it, then don't sell it. Pretty simple if you ask me. Don't run sales on items you can't even come close to shipping in a reasonable time frame. The most unbelievable part of it all is that my inbox each day keeps getting sales messages from DELL about the great deals they have on all types of various items and the thing they push the hardest is laptops.

I'm disappointed on a professional and personal level with the complete disregard for taking care of your loyal customers and this isn't just about me. It's for all of the many, many others that have posted on here with their many thousands of hard earned dollars wasted and tied up with DELL.

Since I'm stubborn I will wait both of these orders out and my last post here will be to inform everyone and DELL of how long it actually took to get my items.

problem in installing audio driver for window Xp in Dell vostro 1015

naveed283 — Fri, 20 Nov 2009 23:38:23 GMT

can any body help in this respect and give detail and instructions to solve it. thanks

shift function not working

carlajane — Fri, 20 Nov 2009 22:08:12 GMT

have just received my new laptop today and neither shift buttons are working - i can get capital letters but other functions do not work e.g. pressing shift and numbers. if anyone can help that would be great, thanks

E6500 with ST9250410ASG clicking noise.

digi85 — Wed, 11 Nov 2009 23:32:46 GMT

Why is Dell still using Momentus 7200.4 HDDs ? I've got brand new E6500(manufactured 12.10.09) and this sound drives me crazy. There's neither firmware upgrade nor any other support. I cant disable APM! Tried hdparm.

Does anyone know any reasonable explanation ? There are many complaints about these HDDs. My desktop is completely silent. Working with Dell E6500 for me is horrible.

Windows 7 upgrade from Vista - Install updated driver

trevblanco — Fri, 20 Nov 2009 23:31:29 GMT

When trying to upgrade to Windows 7 from Vista, on my XPS, I get the following:

The following issues are preventing Windows from upgrading. Cancel the upgrade, complete each task, and then restart the upgrade to continue.

For these items, make the following changes:
Install updated drivers for the following devices. Open Control Panel and search for "update device drivers".

Storage controllers: AMD AHCI Compatible RAID Controller

I have gone through the process of ugrading this and it tells me that " Windows has determined the driver software for your device is up to date". When restarting the upgrade it tells me exactly the same as previously and that the device driver needs updating.

Is there a way out of this loop?

32 bit vs 64 bit

rileytherealtor — Fri, 20 Nov 2009 19:23:12 GMT

I presently have a Vista 32 bit OS on my laptop. My HP Officejet 7310 scanner quit talking to my laptop ( I've tried everything I know, Even called in some good techs and they couldn't figure it out either). My solution was to by a new laptop with a 64 bit system (Vista - to be upgraded to 7) and the scanner works great. My question is can my old laptop be upgraded to a 64 bit OS. My processer is an Intel (R) Core (TM)2 CPU T7200. Centrino Duo. Any advise?

Studio XPS 16 with Two External Monitors

ptmurphy — Thu, 19 Nov 2009 21:51:12 GMT

I have gotten quite a bit of conflicting information on this issue, so maybe someone here has actually tried it. The last Dell sales support guy I talked to told me no, only the VGA and HDMI ports would work, and they would display the same thing. I even asked him about the DisplayPort and he said it would not work.

So, my question is, with the Studio XPS 16, can you have two simultaneously running external displays, extending the windows desktop (showing different content)? If so, which combination of ports will work - VGA, HDMI, DisplayPort?

Thanks for any clarification you can provide...

problem with restoring pc software to its original condition

rotaru — Fri, 20 Nov 2009 15:30:48 GMT

hy,

I tried using pc restore but with no success. When i press ctrl+F11 at computer starting i get a "keyboard feilure" anybody has an idea for me?

Printer Problem

Caesar1997 — Fri, 20 Nov 2009 21:23:54 GMT

Hello, Seems I am having a problem similar to others in this forum. Microsoft Visual C++ Runtime Libary Runtime Error dbxmon.exe and sometimes dlbxaiox.exe

I have a Dell All in One Printer 962 that is not communicating with my Dell 8400 computer (Microsoft XP operating system). I tried downloading the "patch" from one of the reply messages, but this will not download. (Have removed the Dell printer drivers and reinstalled them numerous times without success. Please help.