Hello, I am the owner computer shop in home town in India,Now i want to become a authorised dealer of Dell products like Laptops and Desktops in my region ,So pls suggest me the way : Best Regards, Visweswarreddy Desai, < ADMIN NOTE : Ph No. removed per privacy policy>

Good Morning, As a company we use DELL in both our office, Datacenter and for our remote staff up until now i have never needed something beyond the reach of speaking to an operator or ordering online. I have now spent many hours over several days being passed from pillar to post and have come to...

We recently ordered a server online, a server with rack chassis (DELL PowerEdge T710), and received it 2 days ago. We thought it would be a rack server but it is tower server with rack chassis. We would like to have a rack server (DELL PowerEdge R710) with same configuration. When we called the customer...

We recently wanted to order a full set of equipment (desktops, servers, peripherals, back office hardware, etc) on our Dell account. This account has been tax exempt from its inception over 10 years ago and tax exemption certificates have no expiration date and "..remain in force unless revokes...

I was wondering what is Dells escalation procedure for customer complaints and issues? Previously, if a customer had an issue there was always a clear escalation chain (acct rep, acct mgr, unit mgr, dept mgr, division mgr etc) and if a problem was unresolved, all you had to do was go up the chain...

I have just spent three hours trying to get an answer to just one question, "How do I get my leased equipment back to Dell"? After three hours and more then 10 transfers back and forth to Customer Care, Dell Financial Services, etc I still don't have an answer. Our business is one of...

DELL-Robert P Krycsm, I've found some information that might shed light on this for you and your customers. Dell never shares our customer information with anyone. We feel that our customers' privacy is very important to us. We do provide 3rd Party vendors with our brochures and...

Finally today, 30 days from my order, 16 calls and 14 emails later, I had a proper customer service rep call me. Apparently my order just went through yesterday. At least this time she gave me a number, name and personal email address as a point of contact that I can actually track the order...

I initially ordered a Dell Precision T3500 on March 1, 2010. Firstly, by checking my order status online, my "order date" was gradually changed from 03/01/2010 to 03/08/2010. A week later that order showed up as "canceled". I started calling every other day to try and work out...

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I purchased a Dell laptop as a test run before buying any computers for my office. I am in the market for around 200 new desktops, but after my experience, I'm wondering what happened with Dell. I thought Dell was a good company. I bought my laptop with a discount on 12/13/09, as a Christmas...

What is going on with Dell? I ordered a server and 5 workstations on 1/4/10. The workstations were delivered and have been sitting in boxes for weeks but the server was delayed twice, then they cancelled the order, then replaced the order, said they put $150 expediate service on it and I would received...

Update. On day 43 I received a automated phone message with a pleasant upbeat tone: Hello this is Dell Some Division. This is to inform you that your order number XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX has been canceled. For us at Dell your small business is important to us. Good bye. Now I know enough...

Dell next-business-day service is generally pretty good. They have replaced parts in two of my business computers eight times, usually in two or three business days. They replaced the motherboard three times in one computer over the years, about once each year. Good going guys, using motherboards that...

I have been a Dell customer for many years and bought many computer for both business and personal use. But in trying to configure a laptop for business the way I want I have become frustrated and discovered that Dell has become a "mess". They have created an endless maze where "you can't...