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Small and Medium Business - Guide to Growth

Small and Medium Business - Guide to Growth
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Results for Support
  • Forum Thread: Having trouble with a workstation order. Please help.

    I ordered a Precision T7400 workstation from the Dell Outlet. It was configured with 2 Xeon x5482 processors, 2 Nvidia Quadro FX 5600, 8GB ram, etc. When I received the system, it had just one processor, and 4GB of ram. It was missing the other processor and 4GB of ram. I called Dell, and they told me...
  • Forum Thread: What is Dells excalation policy on customer issues?

    I was wondering what is Dells escalation procedure for customer complaints and issues? Previously, if a customer had an issue there was always a clear escalation chain (acct rep, acct mgr, unit mgr, dept mgr, division mgr etc) and if a problem was unresolved, all you had to do was go up the chain...
  • Forum Thread: Unit damged in transit

    The lap top I ordered was damaged in shipment by fed express and fed ex is returning the unit to Dell. The unit was never delivered to my address. Does anyone have a phone number, not in India, that I can call to find out how I can get a new unit expedited to me. I have already talked to 7 different...
  • Forum Thread: Need help to return and replace the Server!!!

    We recently ordered a server online, a server with rack chassis (DELL PowerEdge T710), and received it 2 days ago. We thought it would be a rack server but it is tower server with rack chassis. We would like to have a rack server (DELL PowerEdge R710) with same configuration. When we called the customer...
  • Forum Reply: Re: Dell 2 day tax season promo & the busenetwork = Spam? Question for Dell.

    DELL-Robert P Krycsm, I've found some information that might shed light on this for you and your customers. Dell never shares our customer information with anyone. We feel that our customers' privacy is very important to us. We do provide 3rd Party vendors with our brochures and...
  • Forum Thread: Tax Exempt Order Nightmare

    We recently wanted to order a full set of equipment (desktops, servers, peripherals, back office hardware, etc) on our Dell account. This account has been tax exempt from its inception over 10 years ago and tax exemption certificates have no expiration date and "..remain in force unless revokes...