I used to have a dell account rep. I called him, he gave me good prices and I paid by credit card. Now, he's gone and I have no rep. I called two support numbers but they just sent me on a wild goose chase. I need to order 2 notebooks and a projector ASAP. I've been trying for the last month to get this going but to no avail.
How can I get a new rep and set up a credit account. Help! This needs to happen by tomorrow!
I would suggest you steer clear of Dell Financial Services. They are a very non-business friendly organization, and have a terrible offshore collection department with poorly trained staff.
I had a 25,000 credit line with them, and, when they forgot to send an invoice, we received a statement, and paid from that. The account went 25 days past due for $158.00 and we received numerous calls from Dell Financial. Each and every time, we told them the exact day that a check would be processed, and they kept calling. It was time consuming, upsetting, and their response, given the fact that the credit line was extended by only 1.5% of the line amount, was unbelievable.
You would be well advised to use a credit card, because, if something goes awry with your account, dealing with Dell Financial is a horrible experience.
Just read your message. PLEASE, PLEASE, PLEASE do not set up a business account.
I won't bore you with the details of our experience, just suffice to say that we paid $188.78 for an extended warranty on 7/11 by ordering payment online with our bank.
DFS received payment that date; can't find any record of it. Have spent hours on the phone, sending faxes, emails. They call us all hours of the day and night.
Last one said, "You pay bill; we send you refund when we get other money."
ive had similar problems
they keep asking me for my credit card when i ask for an account. Do they seriously expect me to put 100 pc's on my card??
Just to confirm my earlier advice.
Received a message from Robert P - DELL last week that DFS "refunded" our $188.78.
I immediately called to find out why they were refunding anything. I only wanted the $ to be credited to the account which they show overdue.
Get this. They "found" the $ in our old business account -- corporation dissolved four years ago. They debited that account, but instead of crediting our new account, they credited the old business account AGAIN. So that accounts shows a credit of $250 ($188.78 plus charges), and our new account still shows it's overdue.
It is beyond unbelievable. I can't find the words to describe it!
DO NOT DEAL WITH DFS.