I'm trying to contact my account manager for the last four days and I'm hearing nothing back from her.
I've e-mailed, tried ringing and all to no avail!
I have a large opportunity that I want to discuss and no one is interested.
Hello qubixtech, I have asked some one from Dell to contact you about this.
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Did you not get an OOO reply with someone to contact in his absence? I would just call and talk to someone else (or ask for a new manager if this is an ongoing problem).
Can you send me a private message here in the forum of your Account Managers name as well as your name and a contact phone number? I will then contact the account manager and request that they contact you.
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The same thing just happened to me and this isn't the first time. I emailed the rep about a server quote on Tuesday - no reply. This is not the first time this has happened so I started emailing the manager of my rep and got an out of office reply with another contact name. That person has replied and said that I have a new rep. It would be nice if when this happens someone from Dell would call the customers or at least have someone monitoring the email of the old rep.