If you are trying to get to grips with using social media in your small or medium business, or you have specific questions, a social media tweetchat will provide some useful insights for you.

To complement the Small and Medium Business Social Media Toolkit we’ve just announced, we’ll be holding a tweetchat  on social media for small and medium business on March 27 at 8pm UK / 3pm EDT.

Topics will include:

  • What is the future of social media for small and medium businesses?
  • What is the primary reason you are using (or considering using) social media for your business?
  • What social media channel do you find of most value to your business?
  • What primary tools do you use to listen to what your customers are saying online about your company and products?
  • Does your company have social media guidelines to enable employees to engage online with customers effectively?

I’ll be hosting this tweetchat (I’m @kerryatdell on Twitter) with our guest moderator, Neville Hobson (@jangles). Over the course of an hour, we look forward to some stimulating discussion designed to help you see how to engage and interact more effectively online, learning from the experiences of others who have leveraged social media.

You can take part in the tweetchat by adding the #DellSMBChat tag to your tweets, no matter what Twitter tool you use. (Consider using the TweetChat website as that service automatically adds the hashtag to your tweets). If you don’t use Twitter, you can still listen to the conversation by following the #DellSMBChat  hashtag in your web browser.

Let us know if you plan to participate and automatically add the date to your calendar. We look forward to chatting with you next week.

Logistics:

  • #DellSMBChat tweetchat on social media
  • March 27, 2012, 8pm UK / 3pm EDT
  • A Transcript of the tweetchat will be published after the chat

This post is one in a series of posts related to Dell’s social media resource centre and the Small and Medium Business Social Media Toolkit. We will be holding other tweetchats and Google+ Hangout video chats, posting details to Direct2Dell and to the Dell Facebook and Google+ SMB community pages.