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Results for poor customer service
  • Forum Thread: Complain on part replacement : Please need help. I am giving up

    I bought my dell laptop on 26 th February 2011. Because of so many issues with the Laptop, I got my replacement laptop which was shipped on 24 th January, 2012. At the same time (24 th January, 2012) replacement of my old Laptop was refurbished. That means it had only 90 days warranty. I already had...
  • Forum Reply: Re: Complaint

    My desktop has a next day in home including weekends warranty. My computer simply stopped working on Tuesday 9/25, so I called tech support. The technician diagnosed the problem and told me the needed parts were in stock and would be shipped Wednesday. On Thursday (9/27) I received an email about...
  • Forum Reply: Re: DELL deleted my post regarding poor customer service.

    Here's my story... I ordered an admittedly highly customized Studio 17 on 11/21 with an EDD of 12/16, great be here for Christmas. Checked on 12/11 to see status, still in production okay fine. Checked on 12/15 and found out I had an updated EDD for 2/10/2010...EXCUSE ME? February of 2010...
  • Forum Reply: Re: Deceptive Trade Practice

    Your situation is almost exactly like mine.. I purchased an XPS 17in laptop - not cheap... put lots of upgrades on it... it I barely over a year old.. Battery died just two weeks past a one year warranty on it - that I was not aware existed. I was told by sales rep when I purchased it - and purchased...
  • Forum Thread: Unprofessional salesperson, bordering on harassment - please advise

    My name is Trey Price, and I've been a Dell customer for several years. Dell, both as an organization and as a group of individuals, has really shown me that they appreciate my business and has always been willing to go the extra mile to take care of me. I've directed dozens of people to purchase...
  • Forum Reply: Re: Complaint About DELL

    Hi Richard. I've got the same issues with Dell Support. I have been waiting on an exchange system for 3 weeks and every time I call/chat I am given conflicting information about my replacement system. Since June 9th, I've been told to expect my system in "7-10 days". On two occasions...
  • Forum Thread: I just wanted to talk with an American

    I know our friends in India are doing their best, God bless them, but some times I really need to speak to someone who is not reading from a script. I spent 2 hours yesterday trying to get someone in Dell's 'Customer Care' department to understand why I would be upset that an order I didn't...
  • Forum Reply: Re: How can I cancel an order?

    Well, no luck in returning this monitor yet. I called as soon as they opened on Monday, 09/24 and told them my situation. This is the email I received after I spoke to Dell Customer Service on 09/24/2012... --------------------------------- Greetings [ Admin Note, name edited out per TOU policy...
  • Forum Reply: Re: Long Wait for Studio XPS [435MT]?

    Hi, my ordered in the UK on 29/12/08, confirmed delivery date on 7th, even got a confirmation phone call from WWI, nothing happened in next few days even after chasing customer service few times a day, finally admited the parcel got lost, had to wait to finish investigation. Wanted to speed up delivery...
  • Forum Thread: DELL RIP YOU OFF AND DON'T HONor YOUR WARRANTYy

    I bought a dell inspiron 1750 and July 22nd they told me my optical drive went out and that it was under warranty till July 23rd but they would not honor my warranty unless i paid them 119.00. So i had to send it to the people i bought an extended warranty through Sam's club for two years thank god...
  • Forum Reply: Re: Question about the Order Status page

    So instead of dealing with the problem, Dell cancelled my order! Real mature of you Dell. Have a problem, cancel it. Smooth. I'm ticked but if they want to alienate their loyal customers they're on the right track. I'm seriously thinking about a Toshiba or Lenovo netbook. Maybe even an HP...
  • Forum Reply: Re: Dell Sales Staff Nightmare: Uninformed Sales Staff and Poor Customer Service

    I undertand that this is the case for NEW products. My concern was that the Dell Outlet could have been selling a refurbished Ultra Sharp 2408WFP with a lessor quality contrast ratio. The confirmation I needed was that the 1000:1 contrast ratio listed for the refurbished item was a typo. Dell's own...
  • Forum Thread: Please upgrade your customer service.

    I purchased a Dell computer in 2009 and had a hardware warranty since then. I had many issues with my computer, so I had to call, chat, wait, etc. It is just frustrating to know that a company big as Dell has such a poor customer service. I'm not even going to complain much about their English...
  • Forum Thread: Delayed Order (twice) - Exceptions get Free Shipping?

    I ordered a Dell XPS 14z Laptop back on 2/13/2012 to replace my broken HP. As a Graduate Student, I am always in dire need of my computer. However, I thought the week and a half sacrifice would be worth a better product. Unfortunately, that week and a half expected wait has turned into a much longer...
  • Forum Reply: Re: Dell refused to supply laptop at price displayed at Website

    Dell has made it clear they just dont care. They have removed every tool possible to complain about anything they do, you're ONLY way to complain seems to be to post on the forums, and even then I doubt anyone that really cares from Dell is reading anyway.
  • Forum Thread: BAIT AND SWITCH!!!!

    I purchased the Sony Cyber-shot DSC-T900 for $279.99, an amazingly good price for that camera. The item was in stock when I purchased the order. I received the Cyber-shot DSC-H20 instead. I was told by "customer care" that I can keep the DSC-H20 or return it for a full refund. As for...
  • Forum Thread: SERIOUS customer "service" issues.......

    Doubtful that posting here is even really going to help, but I'm trying every avenue I can find to get a solution! I ordered a Vizio 47 VT470M 1080p 120 Hz LCD HDTV with VMT37-60S Ultra Slim Tilt Mount for 37" to 60" HDTVs and a 1-year extended service plan online on Feb. 13, 2010. I...
  • Forum Thread: Worst Technical Support Ever Seen

    Worst Technical Support Ever Seen First, I want to start off by saying that both my father and I have been Dell customers for 10+ years and I am really sad to see what has happened to Dell’s tech support and customer support service. You were once knowledge and reliable, but anymore I feel...
  • Forum Thread: Why is Dell not standing behind its products-Laptops?

    I just don't understand why Dell Computers the Laptop products are so unmanageable? I purchased a Laptop for my daughter (a college student) on 02/05/10 past warranty 7 months. I didn't purchase extension since my daughter is away and busy I felt Dell computers were a solid reasonable priced...
  • Forum Reply: Re: Problem with SD780 Camera Order Delayed - Aug 4 2009

    I am in the same boat...Leaving for Disney next week. I ordered this on 8/4 and did not expect that it would take 3 weeks to send out? I order things online all the time and get them w/in 2-5 days. I called customer service and the only thing they wanted me to do was cancel my order? Or buy a different...
  • Forum Reply: Re: need to cancel my order

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  • Forum Thread: Letter to Michael Dell or anyone that perhaps cares about your customers.

    In today’s economic climate, I would expect a business to strive to perform their best on the all important area of customer service. I must say that my most recent experience with Dell has not only left me frustrated, and disappointed, but also downright angry. I ordered a 70-200mm Canon L lens...
  • Forum Thread: IS ANYONE FED UP OF DELL!?! And nothing is being done about it?!?! Chat here so we can Do something about it!!!

    If you have had nothing but on going problems with Dell's products and services and are seriously ready to do something about it. Then come on this forum and chat with me ......so we can rise up and get what we are entitled too!!
  • Forum Thread: Horror Story- Dell Outlet

    I have had such a terrible time trying to buy from the Dell Outlet store- has anyone else had the same experience? I originally bought a desktop off of the "New" section of the Dell Outlet store (there are 3 sections- Refurbished, Scratch and Dent, and New- follow this link for more info...
  • Forum Thread: Dell Preferred Account services

    Hi folks, This is something completely stupid one could not expect from the DELL. I was a Dell Preferred customer, bought a laptop in 2007 on this account, fully paid in terms, but yet Dell Financial services closed my account without my knowledge. Recently tried to buy something and found out that...