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Results for poor customer service
  • Forum Thread: (redirected) Was told "shipped" status means in production???

    HI-Long time Dell owner. My employer also buys tens of thousands of Dell products. Ordered a personal XPS tower. Asked Chat if Outlet products were eligible for 6 mo financing. Oh Yes they said...three different people were asked since I was suspect. After placing order I noticed the first payment was...
  • Forum Thread: (redirected) bad customer service in mexico

    I've been ordering computers from Dell and Dell outlet for many years. In fact my first home computer was ordered from Dell online. My refurbished desktop after 4 years just died and so I ordered a refurbished xps 8700 and monitor 2240L. After a few hours, I thought i needed to modify the operation...
  • Forum Thread: Dell has my money but no order status

    I am thoroughly disgusted with Dell and their support. I made an online order on Friday and received an email confirmation and have even seen my Paypal payment go through, however, everyone that I spoke with at Dell tells me there is no order. Nice. Its paid for, have an email confirmation but no order...
  • Forum Thread: Solutions to Dell's Horrible Tech Support?

    Hi Is there some place on the website which allows feedback? I can't find any links which allow me to email Dell, and all the contacts are for orders or tech support. Here's my situation: I made 2 service requests to Dell, one for A Dell Backup licensing issue, and one for 2 hardware problems...
  • Forum Reply: Re: Dell Desktop delayed FOUR TIMES already...

    UPDATE: As predicted, we now stand at a GRAND TOTAL OF 5 (FIVE) DELAYS without the common courtesy of an email or phone notification. Customer Service keeps reading back the cookie-cutter answers and it does nothing but confirm that I will never purchase a Dell. I also found out that one of my other...
  • Forum Thread: I will not be purchasing anymore Dell's due to Technical Support

    I have purchased about 10 laptops and desktops through the years for myself and my family for personal and business. I purchased a Dell Mini-10v and I had problems with the machine a few weeks ago. Technical support agent took over the laptop with my permission and downloaded drivers and made changes...
  • Forum Reply: Re: Order Getting Delayed

    shesagordie ajaypatel You need to contact Dell directly about this issue, as the forum is basically user to user, not user to Dell. If you already have contacted Dell about this and have a reference number, try using Dell's Unresolved Issues form HERE Bev. hy Bev Thanks for the...
  • Forum Thread: Misleading Shipping Informatin and Poor Customer Service

    I am so frustrated with Dell. I placed an important order and paid for next business day service. It said it was in-stock. Three days later the order finally ships and I still don't have it. When I tried to talk to them about it; you get alot of lip service. Like it really is not next day service...
  • Forum Thread: Dell.... The next Compaq?

    For reasons beyond my comprehension the leaders of Dell have decided to wall themselves off from the customer, why? Since 13 Jan 2010 I have logged over 50 hours on the phone with both customer care and dell financial trying to get some sort of resolution to my recent purchase, to no avail. Ended...
  • Forum Reply: Re: Dell lost one for $30

    Ha. Thanks for the words Randy... It's sad really that Dell has become so corporate and automated that they forget today's consumer has a voice of his/her own... On to Facebook and Twitter!
  • Forum Thread: Poor Customer Service

    I purchased a desktop system on August 26th 2009. There was a special on mini laptops if I added it to my order so I did. The desktop machine arrived last week and the mini did not. I called and for any of you who have spoken to dell employees, you first have to get past the horrible accent that comes...
  • Forum Thread: W3207C LCD tv shuts off all the time

    I have a W3207C LCD tv that is 3 years old. It has been shutting off after a few hours of running. This started about a year ago but now it is realy bad. I called Dell they woulldn't do a thing to fix it. I called Discision one like they said. All I got was it would cost 80 dollars to ship my tv...
  • Forum Thread: Lack of Customer Responsibility?

    To begin, I have been a very long time Dell customer who has purchased dozens of Dell machines along with approved puchases for many hundreds of Dell machines in a company that has many thousands of Dell machines. I have certainly had a few bumps along the road with repair technicians out to service...
  • Forum Thread: Dell Sales Staff Nightmare: Uninformed Sales Staff and Poor Customer Service

    I was looking to buy two new monitors for my business and found an issue with the listing of tech specs on what looked to be identical items on the Dell main site and the Dell Outlet site. I found a great deal on the Dell outlet site but there seemed to be a discrepancy with one of the technical specs...
  • Forum Thread: Poor response from customer representative

    I recently ordered a dell inspiron online on July 10th and wanted my delivery to be done by 20th of July as I had to leave out of station then. I got contact of a customer representative <ADMIN NOTE: Non-public info removed as per TOU> bearing id <Admin Note:email address removed per privacy...
  • Forum Thread: Happened to you yet? LCD, Vertical Lines

    System: Dell Inspiron 9200 Purchased: 2005 Location: Seattle, Washington, UNITED STATES Problem: LCD, Multiple Vertical Lines, Single pixel lines, One Red (Center), One Green/Yellow (Right side on screen) Computer is used for ArcGIS mapping, 17 inch screen comes in handy when working right...
  • Forum Reply: Re: Dell Help Is Non-Existant

    I am a first time Dell owner. I bought my Dell Zino through a different website and I liked it, even though it is a bit slow and I have to upgrade the OS and RAM. My son was looking for a desktop computer and I helped him find one. I apparently overlooked one item, the desktop was not set up for wireless...
  • Forum Thread: Buy anything but Dell......2 defective system shipped to the same client

    I have been dealing with Dell on a bad system for 3 weeks. They take no responsibility, promise call backs, promise part shipment, nothing happens except repeated calls from India promising shipment of replacement systems that do not meet the specs of the original system. Additionally, the exact...
  • Forum Reply: Re: Cancel order

    I'm in the same boat as many of you here. After it was delayed twice, I tried to cancel my order over the phone, per their stated policy, and I was ASSURED it was cancelled -- only to learn a couple of days later it actually WASN'T cancelled when it shipped anyway. When I called to enqure...
  • Forum Thread: Service excellence? Complete Care? Rants and Raves

    Greetings fellow community members. This thread is designed to solicit your feedback on recent experiences with Dell's customer service, technical support and Complete Care. I want to preface this with a brief insight to my situation. I was sold a 3 year complete care warranty with next day in-home...
  • Forum Reply: Re: Happened to you yet? LCD, Vertical Lines

    In order to correct previous post Content 2 nd Edit February 26: Early Morning RE: Dell Inspiron 9200 Laptop Problem: LCD, Multiple Vertical Lines, Single Pixel Purchased: 2005 Time: 12:00 Noon, Pacific Time Date: February 25, 2009 Today, I received a returned call from __Identity...
  • Forum Reply: Re: I just wanted to talk with an American

    Update from the issue I had that started this thread. So I write a letter and send it to corporate in Texas. Guess who calls me? Correct, someone from India. It appears Dell does not want to communicate with their customers from the US. This US company is more than happy to accept US dollars in payment...
  • Forum Reply: Re: I just wanted to talk with an American

    I must agree. Nothing is more frustrating than to have to wait 30 seconds after each one of your questions for the employee to look through his possible scripted answers. When I told him that made no sense, he just repeated the exact same response! I've been waiting for my order for 2 months, and...
  • Forum Reply: Re: Customer Support Complaints, Post Here

    I have a problem, huge problem with my XPS m1330, I bought it in Feb 2008 and haven used it much since I was away (work) and took my work laptop with me. I am now having the much dreaded Nvidia 8400 GPU and heat sink problem. The laptop has been overheating so much (in almost idle state) that I cannot...
  • Forum Thread: My Order Experience

    In the past, I've ordered from Dell numerous time for my employer and once for myself. Back in 1999, when I placed a personal order the process was smooth and pleasant. I got my financing, placed my order, and received my product within 2 weeks with little problems. It was a reasonably decent experience...