Touchscreen not Working on Inspiron 15r 5537 - New to the Community Forum - New to the Community - Dell Community

Touchscreen not Working on Inspiron 15r 5537

New to the Community

New to the Community
Having trouble deciding where to post? Get tips and recommendations here.

Touchscreen not Working on Inspiron 15r 5537

This question has been answered by shesagordie

Hey guys, hoping to find some help here. So I just got this new Dell Inspiron 5537. I've had it less than a week. On Saturday, something happened that caused the touchscreen to be unresponsive. 

Now let me clarify by unresponsive - I mean completely gone. HID driver and entry in Device manager is missing. No calibrate option. Under Pen and Touch, the system is listed as "No pen or touch is available for this Display."  

I have not done a roll back yet - I created a restore point the day the rig showed up, so I can go back to day one, but was hoping I could just re-download the driver. I can't find it on Dell's support page, and Slim Driver can't detect the hardware so it doesn't suggest a driver.

Any ideas? Like I said, the common sense fixes like run calibrate and turn off USB power management didn't work, and the hardware is not even ID'ed in device manager. 

Thanks in advance for any help! 

Verified Answer
  • OTHMAN YEMEN

    As you have a week old new laptop, that is under Dell's warranty, then it's best to contact Dell's Technical Support ASAP about the issue.

    Bev.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

All Replies
  • OTHMAN YEMEN

    As you have a week old new laptop, that is under Dell's warranty, then it's best to contact Dell's Technical Support ASAP about the issue.

    Bev.

     

    If my answer was helpful, please use the 'Did this answer the question' and click: Yes
    Forum Member since 2001
    I am not employed by Dell

  • I got the very same laptop, although a few yrs old and out of warranty, with the same issues plus it doesn't successfully complete the system restore anymore either...Did Dell assist you with and was ale to fix it and how??? Thank you!!!