I called again on Dec 23rd, for the eighth time. After talking to a customer support representative for a while, I was transferred to a "Gift card" number that would not accept any of my information. I had to call back to the main support number. On this occasion, I was told for a third time that I needed to send in scanned copies of my gift cards, even though I had already done that twice. I asked to speak with a supervisor. The representative tried very hard to discourage this, but finally put me on hold for 20 mins. Then the supervisor came on and told me that the Gift Card Team was working on it, and that someone would email me the status by the end of the day. Same story, different day.
Please repost this in the Customer care forum for help.
It will be after Christmas before any one will get back to you.
Forum member since 2005
Ideastorm member since 2007
#DellWorld2012, #DellWorld2015, #DellEMCWorld 2016,# DellEMCWorld2017If my answer was helpful, please click the YES Button. Thank You.
i think we should create a new group of "bad customer care stories"
Thanks. I did what you suggested.
As I read through all the complaints and different kinds of issues with customer service I realize just how terrible things have become due to most companies decision to "outsource" so-called complaint dept. to scattered countries all over the world! This is unfortunate but this is just the way this country has dealt with the fierce competition in the corporate world today-relax and take a deep breath and just know there is nothing one individual and/or dissatisfied customer is going to do to change it! Venting just seemed to help me but only for the time it took me to scribble this down and send it off! Have a Happy, healthy new year and learn to just hope you can solve most things on your own. I have learned to do most of the research and stumble along and see if I can fix any problem(s) that come my way, good luck and God help us all!