dell photo 924 printer problem

New to the Community

New to the Community
Having trouble deciding where to post? Get tips and recommendations here.

dell photo 924 printer problem

  • I was printing my resume and the black ink wasn't printing clear, so I took it out and cleaned it.  When I put in back in the printer it wouldn't come on.  Message keeps popping up that the printer is busy and will start when printing is finished.  If not printing it tells me to go to the front control panel for a message?? what?????????????

    I've tried to cancel everything possible, unpluged, logged off, turned everything off, took the ink cartridges out, replaced  to no avail.  When I plug in the power and usb to the printer you can hear it connect, but the printer won't come on and it won't let me print anything.  Please help!!!!!!!!!!!!!!!!!!!!!!!!! thanks

  • wiseacres,


    Try Delete Print Jobs


    Also try unplugging the printer from the wall. Please remove the power brick for 60 seconds. This will reset any error message to printer is getting.





    What is a Dell Service Tag and how do I locate it? 



    Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

    Welcome to Dell Community!

    Microsoft MVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015