I'm having trouble trying to do a factory restore. I am using Vista I have also tried the Dell tech support web page where it tells you to press F8 and scroll down to repair computer but it is not there it has Safe mode last known down to Start Normally Any ideas on how to do this?
Here is a similar issue, with instructions to fix the F8 missing "repair". See if that helps.
Please post back and let me know if you need more help.