XPS 400 Drive Problems

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XPS 400 Drive Problems

  • I reinstalled a different version of Windows XP on my XPS400, and all the drivers on the website for Ethernet and audio don't work.  I need to have those drivers in order to use my computer, can anyone tell me why perhaps they don't work.  Even the chipset drivers don't work. 

    I also have a dead pixle on my screen. Will dell replace that even though my warranty is over?  Thanks

  • Hello,

    No problems.

    Dell systems need to be installed in the correct order or you will have problems. I will list the order below with links to all the files that you will need. Make sure that you install the "system software" and 'chipset" in safe mode.

     

    Install your version of Windows.

    Install the following software and drivers in the order listed below.


    ***** 1.***** Desktop System Software (DSS) or Notebook System Software (NSS) - A vital utility that provides critical updates and patches for the operating system. If you are reinstalling the operating system or updating all the computer’s drivers, it is imperative that this software be installed first.
    Currently, the DSS and NSS are not required for systems with Windows Vista installed. This is located under the System and Configuration Utilities Category on the Drivers and Downloads page.
    2. Chipset - Helps Windows control system board components and controllers. This is located under the Chipset Category on the Drivers and Downloads page.
    3. Video Adapter - Enhances video performance. This is located under the Video Adapter Category on the Drivers and Downloads page.
    4. Network Interface Card (NIC) - Enhances the network controller for Internet or network access. This is located under the Network Category on the Drivers and Downloads page.
    5. Audio Adapter - Enables and enhances the audio controller. This is located under the Audio Category on the Drivers and Downloads page.
    6. Modem - Allows dialup capability. This is located under the Communication Category on the Drivers and Downloads page.
    7. Wireless Network Card - Enables and enhances the wireless network controller. This is located under the Network Category on the Drivers and Downloads page.
    8. Touchpad, Pointer, Trackstick, Mice, and Keyboards - Enhances the pointing device features. This is located under the Mouse & Keyboards Category on the Drivers and Downloads page.
    9. Other Devices
    * Bluetooth Module
    This is located under the Communication Category on the Drivers and Downloads page.
    * Dell Wireless Mobile Broadband Cards
    This is located under the Communication Category on the Drivers and Downloads page.
    * PCMCIA/Smartcard controller
    This is located under the Security Category on the Drivers and Downloads page.

    Dell drivers and downloads page http://support.dell.com/support/downloads/.

    NOTE: If your system download page offers a DSS or NSS file in the 'System and Configuration Utilities' Category. And you have already tried to install some drivers, you will need to reboot in Safe Mode to install the DSS or NSS file, and the chipset. Then reboot the system and install the rest of the drivers in the correct order.

    Mis Dos Centavos,
    Darrell

    Gadfly at large

    Helping Dell Customers here since 1998

    My systems ...
    Dimension XPS D266 - Now retired
    Toshiba Tecra M1
    Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working great
    Dimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14
      Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!  

     

  • Still doesn't work.  I'm pretty sure the drivers they have on the site are wrong.  Even with Windows XP SP2 full, the drivers won't install.  They just pop up and close without anything happening.  The Sound and the Ethernet drivers won't work.  I even tried the order, still nothing.  I need htis ocmputer to work, and its an inconvience for me that dell has decided to make it impossible ot reformat their built computers. 

  • Hi again,

    You installed the first two files in 'safe mode'?

    Mis Dos Centavos,
    Darrell

    Gadfly at large

    Helping Dell Customers here since 1998

    My systems ...
    Dimension XPS D266 - Now retired
    Toshiba Tecra M1
    Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working great
    Dimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14
      Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!  

     

  • hey!

    No..didn't think it was neccessary. So should i reformat and try all over again or just start in safe mode and execute? Also should my interent driver come up automatically after installation or do i have to set it up?

    Thanks for the help =]

  • Hi again,

    No need to format.

    Just do as the list I posted says. Install the first two files in safe mode, restart and then install the rest of your drivers.

    Mis Dos Centavos,
    Darrell

    Gadfly at large

    Helping Dell Customers here since 1998

    My systems ...
    Dimension XPS D266 - Now retired
    Toshiba Tecra M1
    Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working great
    Dimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14
      Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!  

     

  • I tried strarting in safe mode and the first two drivers worked. But once i got to the NIC, it unzipped succesfuly but when it executed it just dissappeared and acted like nothing happened. I ignored it and went on to install the other drivers...the video driver worked fine but the sound driver gave me an error when i tried to install that said "Setup is unable to detct a supported product on your system. Please ensure that your product is properly installed before running this setup program. Setup will exit." So basically, my internet and sound still don't work and i dont know what to do anymore....help plz =]

    thanks again for trying and replying!

  • oh and i also found the cd for my sound driver so i think i got that working finally....the one from the website never worked though....just letting you know!

  • Hello again,

    Do you have a NIC card, or is it on the motherboard? Either way tell us anything that you know about it. Name, model, anything.

    Is this the driver your trying to install?

    Mis Dos Centavos,
    Darrell

    Gadfly at large

    Helping Dell Customers here since 1998

    My systems ...
    Dimension XPS D266 - Now retired
    Toshiba Tecra M1
    Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working great
    Dimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14
      Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!  

     

  • No i dont think i have a NIC card. The cable runs into the motherboard. Its for the xps 400, ummm....theres a sticker on the motherboard that has this serial or something: CN-0YC523-70821-5BT-F0HS. Like i said, i installed the chipset and the DSS in safe mode...i got the sound to work because of a cd i found...idk much more. If you need any more info i'll be happy to look for you. thanks!

    By the way, i tried that driver several times...thats the one that disappears once i execute the setup.">

  • also is there like a quicker way i can get to you? lol its a little tedious going back and forth between the forums. if you have aim or email...basically something that i can use to contact you faster would be great! Calling Dell is a waste of time so I'm relying on you! Thanks again!

  • Hello,

    Once again, did you install the NIC file I linked to in the previous answer after you installed the DSS and chipset files?

    Mis Dos Centavos,
    Darrell

    Gadfly at large

    Helping Dell Customers here since 1998

    My systems ...
    Dimension XPS D266 - Now retired
    Toshiba Tecra M1
    Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working great
    Dimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14
      Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!  

     

  • Magn3s1um

    also is there like a quicker way i can get to you? lol its a little tedious going back and forth between the forums. if you have aim or email...basically something that i can use to contact you faster would be great! Calling Dell is a waste of time so I'm relying on you! Thanks again!

    Hello again,

    No, I don't answer Dell questions except here. Sorry Time

    Mis Dos Centavos,
    Darrell

    Gadfly at large

    Helping Dell Customers here since 1998

    My systems ...
    Dimension XPS D266 - Now retired
    Toshiba Tecra M1
    Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working great
    Dimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14
      Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!  

     

  • Hi!

    Well, I tried everything you told me. I tried the driver you specifically sent me. I tried in the exact order you sent. I tried reformatting with a different version of windows. I tried everything. If you need more info...the only other thing i could tell you is that the network adapter doesnt show up in the device manager. Like on the laptop im using, the network adapter has a green chip icon but on my xps 400 there is no such adapter at all. Umm, the connection is on the motherboard itself, there is no card. Its like this silver box thats attatched to my motherboard. There is an orange bulb that glows and when its connected to my computer, the little port glows orange but still no adapter. IDK what else to try....any thing else you can think of?

    Thanks again!

  • Hello again,

    Look in the BIOS settings and make sure that the integrated NIC is set to "On".

    Otherwise the only option left is to buy and install a PCI network card.

    Seemingly the onboard NIC is dead.

    Mis Dos Centavos,
    Darrell

    Gadfly at large

    Helping Dell Customers here since 1998

    My systems ...
    Dimension XPS D266 - Now retired
    Toshiba Tecra M1
    Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working great
    Dimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14
      Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!