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What is it with Dell's Customer Service? What do they not understand about the word "Service"?

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What is it with Dell's Customer Service? What do they not understand about the word "Service"?

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    (To add insult to injury... where do these people learn to be so unhelpful?.... this post was originally deleted by Dell for violating TOS)

    I'm a patient man. I do customer service myself. In fact I once worked at Dell. But my patience has been tested by the "simple" act of first trying to buy a Vizio 26" LCD TV and then trying to cancel it not even an hour later. The phone waits are one thing but the hand-offs to less and less knowledgable folks is teeth grinding bad. Mr. Dell, try and use the CS system your company uses! Go on! Be an "Undercover Boss" for a day!

    Dell assured me it was canceled. Dell offered me $25 credit if I didn't cancel. I said no thanks, please cancel. I wish to order a larger TV at a later date. I asked three times, "This has been canceled, correct?" Three times I was told "yes, it has been canceled." I asked if I could get an email confirmation... "Yes." Lo! What do I get? A shipping notification.

    I try to get someone on the phone but it's too late. I email customer service, they say "call Dell Customer Service Voice once you accept delivery and request the $25 credit that was originally offered." I call, go from one indecipherable speaker to another, finally get one who tells me that since I refused the credit (because I wanted the order canceled!) I'll have to speak to a specialist who will look into your case. I get transfered. I get hung up on.

    What kind of business is this?

    Should I go over and talk with Mr. Dell? I pass his blue-glassed office every day...

    Bottomline, I want that measly $25 for my troubles.

    Oh, and here's the email I got that told me to accept delivery and call CS for the credit:

    "I see that your order is currently in the carrier's possession. I would request you to kindly accept the delivery and once you have received the order, please contact our Customer Care Voice Department for full refund or credit of $25...."

    Sincerely, CXXXX NXXXX Rep ID XXXXXX Dell Online Customer Care"

    Yeah, a little steamed.

  • hahahahahahhahaha. he should totally go on that TV show "undercover". Ive been dealing with Dell customer service for the past month and a bit.. they are the worst. I'm finally giving up. Even though I could get my alienware fixed im getting my money back because of the service I had with them. I dont want a computer knowing that retards are in charge.