Well, just got off the phone with customer care after an hour of arguing.
I explained that I'm on my 3rd W2600 with only15 days left on my original warranty. I only requested that dell guarantee the replacement for 1 year by extending the warranty.The girl I spoke with must have been reading from a script because the only thing she could say is "we are sorry sir, we do not have the ability here to offer the extended warranty, you must contact the warranty dept." I told her I didn't want to buy a new warranty, I wanted Dell to extend the warranty and back their defective product. She replys "so you don't want to purchase an extended warranty?" At this point I asked her if I was being "PUNK'D", but she didn't get the sarcasim. She then said she could offer me a $50 coupon in which I could use towards purchasing an extended warranty. I asked how much the extended warranty was and she said she didn't know. (how conveniant) I then asked her to call the warranty dept. while I waited on hold and find out. After being on hold for about 10 minutes she came back and said she was still trying to reach a representative in the warranty dept. I said "not that easy huh?". She didn't get the sarcasim then either. Finally she got warranty on the phone who proceeded to tell me that it would cost $93.34 to extend the warranty for 1 year. I wasn't buying. So I told the warranty lady "NO" and got her off the line and back to the original lady. I explained over and over and over the issue and I finally said "since the TV doesn't work, I want to return it for a refund". She said " you want to return it and buy a new Dell TV?" I said "I wouldn't buy a Dell Waterhose if I was on fire!" So anyway, she said she couldn't do that so I demanded to be transfered to her boss. So.... After a few more minutes of waiting, "David" comes on the phone and offers me a $75 coupon. I'm thinking, I should just take it and pay the difference for the warranty. So I specifically ask "I can take the $75 coupon and apply it towards an extended warranty right?" To which he says "NO, you can only use it to purchase new Dell products." WHAT?!!! The other lady tried to get me to take the $50 towards the warranty and now you say I can't even us it for that?!!!"He begins to tell me how he knows the new TV will work fine. So I ask him to guarantee it by extending the warranty and around and around we go. Finally I ask to speak to someone above him. He says he will have his supervisor call my within 24 hours.
I WILL NEVER EVER EVER BUY A DELL AGAIN!