Dell Premier

Dell Premier
Learn more about how to increase efficiency in the planning, management, and support of your organization’s Dell IT assets with Premier.Dell, Global Portal, and PremierConnect eBusiness tools.
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  • Forum Reply: Re: Nothing but trouble

    DNeuwir, Thanks for the detailed feedback. The Premier team has been contacted and will research these issues quickly. To help with the investigation, would you please provide your Customer Number? We will then contact you to discuss results. Appreciate and value your time, Liz
  • Forum Thread: Premier's Biggest Benefits - Straight from our Customers!

    What has Premier's biggest benefit been to you and your organization? Online order tracking? Reporting? Standardizing purchasing? Organizing a decentralized user base? Share your ideas so that other customers might apply your best practices to their organizations, to streamline and improve their...
  • Forum Thread: Potential Outages this Weekend - June 16 & 17

    Dell Premier Community, As many of you may know, Microsoft pushed out several updates this week (I had to install them on all my pc's). Dell IT will be pushing out these updates to the servers that host the Telligent platform, which supports this community. There may be short periods of outages...
  • Forum Thread: Your input needed: Premier communication methods

    How would you prefer to receive updates about new Premier features, tips and tricks, or other items of interest from the Premier team?
  • Forum Thread: What ERP does your company use?

    Please take a few seconds to take our poll. What ERP does your company use? One of the trends in the industry is moving from traditional ERP applications toward third party integrators offering similar solutions. We are curious to know which procurement application/vendor your organization is using....
  • Forum Reply: Re: Dell Inspiron One "Boot Error"

    Nidehen, Thanks so much for all the details on your system and issue. Our Premier Help Desk has reviewed the info and determined it is a hard drive problem and recommend replacement. They have requested a member of Dell Tech Support contact you directly to discuss next steps to get your system fixed...
  • Forum Thread: New Order Status Tool

    Premier just launched an updated Order Status tool! Check it out by signing on to your Premier page page and selecting "Order Status" or go directly to www.dell.com/support/orderstatus . When logged into Premier, the new tool pulls any customer numbers tied to your page to provide...
  • Forum Thread: Chat Function?

    Would a chat function be useful, when you need assistance with your Premier Page?
  • Forum Reply: Re: New Dell Premier still useless.

    Tokatlyan, Understand there were a couple issues found when you logged into your new Premier+ page. Let us know how the Premier Help Desk did to resolve those issues. We value your feedback on what we can do to improve your Premier experience. Thanks, Liz
  • Forum Thread: Premier Page: Internet Explorer 7 Settings

    What are the best Internet Option settings for Internet Explorer Versions 7 and 8 for using Dell Premier?
  • Forum Reply: Re: Finding Invoice for purchased systems

    I have confirmed that currently there is no functionality in Premier Reporting to search by Service Tag for an associated invoice. You can search by your Customer Number and date range, if you have an idea when the system was purchased. Best avenue is to go through your Sales Team to get the needed invoice...
  • Forum Reply: Re: Can We "Help" You?

    I have to tell you that trying to participate in the Premier Program has become a difficult and annoying task. Each time I go to a screen it asks for information such as an email address, and/or a user name, however it continues to either fails to connect or to communicate and I am sent back to the screen...
  • Forum Reply: Re: Finding Invoice for purchased systems

    Hello GSmith4341. A couple questions to help us look into this: 1-Do you have "Reports" function turned on in your new Premier page? 2-Do you have an order number for the service tag you are referring to? If the answer to both questions is yes, then you can find the invoice by using...
  • Forum Reply: Re: re-order

    Hi ITPURCH, What a great idea for a future Premier feature! Currently, the only way to re-order a previously purchased shopping cart is if you saved the configured items as an "E-Quote" or if you saved them in "My List." Below, I've included links that give detailed information...
  • Forum Reply: Re: Can We "Help" You?

    Dr. Spies, We hope that the information provided by Amy was helpful. Our Premier Help Desk Technician, Darek, has also provided you additional detailed information via email. If there is anything else we can do to address your concerns, please let us know a convienent time for us to contact you directly...
  • Blog Post: New look and feel for the Support site on Premier

    US, Canada and Latin America Premier customers will now see a new landing page on the Support tab. Europe and Asia got this already in Feb. It is similar to what you would see outside of Premier on support.dell.com. Cleaner layout – fewer icons/ better organization of content on the page. ...
  • Blog Post: Saving your profile in Premier during checkout

    If you are a frequent buyer or creator of E-Quotes, the save/update profile checkbox could be your best friend! This feature saves you time by, not having to re-enter many fields that you need to fill out during checkout. So where is this awesome checkbox? At the Verify and Submit Order page (last...
  • Blog Post: Premier My Products and Services now on new platform

    Over the weekend, we moved the My Products and Services application for Premier users to our new platform globally. The new platform offers better look & feel and performance while retaining basic functionality. As a user, the biggest change I felt was - Dashboard, Find and and Products, etc. are...
  • Blog Post: An Olympic Opportunity

    Even though the Olympics are over, I am still buzzing with the energy it seems to generate every two years. Yes, I include the Winter Olympics in my ongoing love affair with sports, competition and the Global reach of those 5 colorful rings! What I wonder about Olympic level athletes, is their...
  • Blog Post: Premier – Getting Answers

    We are all committed to provide you, our Customers, with an easy & responsive process to address any issue. How? You have access to our Global Premier Support Help Desk and they’re standing by, ready to help. You can find their contact info here . Also, if you ever need to escalate an issue...
  • Blog Post: Protect your Premier account with Access Groups

    Busy schedules, multiple departments, and multiple locations can all attribute to communication breakdowns for a business. When ordering hundreds or thousands of dollars worth of IT software or hardware you want to be sure those lines of communication are clear. Premier can help you do this within your...
  • Blog Post: A simple step that could improve your Premier experience using IE9

    We heard from a few of our customers that when using IE9 they get a “Cart has expired” error or “website too busy to show the page” when Saving as an E-Quote and/or Checkout. Remember this does not affect all customers. Screenshots below show you what these errors look like...
  • Blog Post: An Easier Way to Shop Tablets on Premier!

    The tablet market has increased substancially over the past few years and Dell has jumped right in the middle of this market. It recently launched the new Latitude & XPS Tablets along with Windows 8, and customers are loving it. Based on customer feedback, the newly launched tablets were not...
  • Blog Post: Ordering eQuotes and US DOMS Quotes via PremierConnect

    Customers can place orders through their eProcurement system using eQuotes and/or US DOMS Quotes. All they need to do is obtain an eQuote for the Premier Page or a US DOMS Quote from their US Dell Sales Rep and enter it as follows: Enter the eQuote or US DOMS quote number into the Supplier Part...
  • Blog Post: Premier information - One Stop Shop

    My colleague Jay and I were wondering - wouldn't it be nice if we could have all our Premier information/guides in one place for our customers? And tada we have this blog To get a general overview of Premier click on this Premier Interactive Demo These links give you more information about...