Dell Premier

Dell Premier
Learn more about how to increase efficiency in the planning, management, and support of your organization’s Dell IT assets with Premier.Dell, Global Portal, and PremierConnect eBusiness tools.
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  • Blog Post: Introducing the new Dell Customer Care E-Support site for Public customers!

    Help is a Click Away! Introducing the new Dell Customer Care E-Support site for Dell Public customers. With a simple click, you can have answers to many of your ordering and shipping questions: Checking on the Status of your Order? Need the Shipping Information? Need a copy of an Invoice...
  • Blog Post: Support Feature: My Products and Services

    Managing your Dell system assets and warranties/support contracts is EASY when you use the My Products and Services feature. It is a way for you to view, renew and manage warranties and contracts for all your Dell systems in one convenient place. My Products and Services gives you the ability to:...
  • Blog Post: Selecting the right address in Premier checkout is now easier!

    The Dell Premier team has made enhancements to address selection in Premier checkout. These enhancements include: > Improved address quality, Company name, address line 2 & customer # inclusion enables you to select right address information during checkout > Reduced address duplication...
  • Blog Post: Simplify Your Complex Business Processes

    Do you find yourself running around all day trying to complete the simple task of placing an order? You are responsible for choosing a solution for your company's use, but then you have to send the quote to the CFO to approve and wait for the approval notification. Once approved, you then have to...
  • Blog Post: Get what you need faster - Ships Fast now on Premier!

    Emergencies happen. One of your staff just dropped their laptop and he/she needs a new system before their big meeting in a couple of days; or there was a miscommunication between IT and HR and now you have to be ready to deploy systems you don't have for the new employess coming on board next week...
  • Blog Post: An Easier Way to Shop Tablets on Premier!

    The tablet market has increased substancially over the past few years and Dell has jumped right in the middle of this market. It recently launched the new Latitude & XPS Tablets along with Windows 8, and customers are loving it. Based on customer feedback, the newly launched tablets were not...
  • Blog Post: Ordering eQuotes and US DOMS Quotes via PremierConnect

    Customers can place orders through their eProcurement system using eQuotes and/or US DOMS Quotes. All they need to do is obtain an eQuote for the Premier Page or a US DOMS Quote from their US Dell Sales Rep and enter it as follows: Enter the eQuote or US DOMS quote number into the Supplier Part...
  • Blog Post: Premier information - One Stop Shop

    My colleague Jay and I were wondering - wouldn't it be nice if we could have all our Premier information/guides in one place for our customers? And tada we have this blog To get a general overview of Premier click on this Premier Interactive Demo These links give you more information about...
  • Blog Post: Need help navigating Dell's Global Portal platform?

    Global Portal has just launched the new and improved Global Portal User guide to make it easier for you to navigate around Global Portal . Check it out by clicking here to access the user guide. You can also access the document through your Dell Global Portal page by going to Custom Links gadget within...
  • Blog Post: Streamline your global procurement with Dell’s Global Portal

    Dell’s Global Portal delivers a consistent worldwide purchasing experience through a one-stop global procurement center with robust reporting capabilities. > The Dell Global Portal Executive Overview provides information about Global Portal, including: Definition Benefits High...
  • Blog Post: Premier, PremierConnect, and Global Portal - What's the Difference?

    Helping customers minimize cost and maximize productivity is a top priority for Dell, and tools like Premier.Dell.com, Global Portal, and PremierConnect are critical to providing you with the right technology to meet your needs. So, what is the difference between these three platforms? Premier...
  • Blog Post: Discover the power of Premier with webinars!

    Links to previous webcasts and topics covered are listed below: New User Webcast - Overview of Premier features Tips for finding Software and Peripherals on Premier - Best tips to easily shop for S&P items on Premier Best practices and tips for an improved Premier experience - Best practices...
  • Blog Post: Set as home page in Premier

    Did you know that you have the ability to set any one of these three sections in your Premier page as your Home page? - Systems , Standard Configs and My Premier . TO do this, go the page you want to set as your home page and click on “ Set as My Home ” as in the red box . This will then...
  • Blog Post: Time's a Wastin' - Learn the Basic Benefits of Your Customized Premier Page!

    As often as we try to advertise a specific date for an upcoming webinar, last month we decided to calendar five presentations – Premier: Key Features – that would extend through October. There are three remaining webinars in October (3 rd , 16 th and 24 th ). All are designed for new Premier...
  • Blog Post: Premier Address Selection Enhancements

    The Dell Premier team has made enhancements to shipping address selection in Premier checkout. These enhancements include: Improved address quality: Company name, address line 2 & customer # inclusion better enables you to select the right address information during checkout. Reduced address...
  • Blog Post: Did you know you can customize your Global Portal page?

    Customizing the gadgets on your own Global Portal page to suit your business needs could not be easier, below is a summary of what can be customized. Moving the gadgets Removing and adding gadgets Edit the layout within a gadget Rename or Add additional workspaces Click HERE to view...
  • Blog Post: Saving your profile in Premier during checkout

    If you are a frequent buyer or creator of E-Quotes, the save/update profile checkbox could be your best friend! This feature saves you time by, not having to re-enter many fields that you need to fill out during checkout. So where is this awesome checkbox? At the Verify and Submit Order page (last...
  • Blog Post: Premier – Getting Answers

    We are all committed to provide you, our Customers, with an easy & responsive process to address any issue. How? You have access to our Global Premier Support Help Desk and they’re standing by, ready to help. You can find their contact info here . Also, if you ever need to escalate an issue...
  • Blog Post: Protect your Premier account with Access Groups

    Busy schedules, multiple departments, and multiple locations can all attribute to communication breakdowns for a business. When ordering hundreds or thousands of dollars worth of IT software or hardware you want to be sure those lines of communication are clear. Premier can help you do this within your...
  • Blog Post: A simple step that could improve your Premier experience using IE9

    We heard from a few of our customers that when using IE9 they get a “Cart has expired” error or “website too busy to show the page” when Saving as an E-Quote and/or Checkout. Remember this does not affect all customers. Screenshots below show you what these errors look like...
  • Blog Post: Premier My Products and Services now on new platform

    Over the weekend, we moved the My Products and Services application for Premier users to our new platform globally. The new platform offers better look & feel and performance while retaining basic functionality. As a user, the biggest change I felt was - Dashboard, Find and and Products, etc. are...
  • Blog Post: An Olympic Opportunity

    Even though the Olympics are over, I am still buzzing with the energy it seems to generate every two years. Yes, I include the Winter Olympics in my ongoing love affair with sports, competition and the Global reach of those 5 colorful rings! What I wonder about Olympic level athletes, is their...
  • Blog Post: Two webcasts to enhance your Premier experience

    We have two new webcasts planned for August. These are quick 30 mins sessions where you can ask Premier specific questions that will be answered by Premier experts. 1) New to Premier and want to get a quick 30 min informative overview with the ability to get your questions answered directly by the...
  • Blog Post: New look and feel for the Support site on Premier

    US, Canada and Latin America Premier customers will now see a new landing page on the Support tab. Europe and Asia got this already in Feb. It is similar to what you would see outside of Premier on support.dell.com. Cleaner layout – fewer icons/ better organization of content on the page. ...
  • Forum Reply: Re: Can We "Help" You?

    Dr. Spies, We hope that the information provided by Amy was helpful. Our Premier Help Desk Technician, Darek, has also provided you additional detailed information via email. If there is anything else we can do to address your concerns, please let us know a convienent time for us to contact you directly...