GOAL OR METRIC: Zero Break in Service
RATIONALE: The expectations of cloud-based computing are still at the point of "inflated expectations."
But even for those organizations that are currently employing cloud
computing (public, private, or hybrid), the expectations are high.
Since cloud delivery appears to eliminate actual hardware and software, end users and executive management expect 100% reliability in the event of any component failure. So 100% reliability (or close to it) is the mark of an organization that is using a strategy that
balances reliability and performance with "just enough" redundancy.
POTENTIAL RESULTS: End users see no disruption in service and breaks in service are automatically remediated (no wasted staff time).
Reliability at what cost? And who Certifies Tier 2 or Tier 3 Only the "uptime institute" monopoly?