GOAL OR METRIC: 100% Outsourced

RATIONALE:.Once a PC is deployed, the largest part of the cost is not the PC itself but the cost to manage it. The most efficient organizations offload 100% of the configuration, deployment and support to a third-party vender. After all, the core competency of IT in most organizations is not desktop or laptop break/fix, patching or updating.

POTENTIAL RESULTS:  Lower operating expenses and support costs; faster break/fix response

SIDE NOTES

  • Today only about 5% of desktops are virtualized, but this is expected to grow to 10% by 2014.

SOURCE: Dell

REFERENCES

  • Total cost of Deployment of a new business PC:http://search.dell.com/searchcom_redirect.aspx?c=us&l=en&s=gen&cs=&k=IDC+%e2%80%9cDell+PC+Optimized+Deployment+Model%e2%80%9d+June+2010&tdc=2&p=1&rpp=12&cd=1&cat=ans&sfp=web&dtype=unknown&did=WikiPage-en-1376&redp=http%253a%252f%252fen.community.dell.com%252fdell-groups%252fdell_it_efficiency_metrics%252fw%252fwiki4%252ftotal-cost-of-deployment-for-new-business-pc.aspx&redpe=1a8544ed-5d2d-a6ab-055c-481a16853d30
  • Total Cost of Ownership of a New Business PC:    http://search.dell.com/searchcom_redirect.aspx?c=us&l=en&s=gen&cs=&k=IDC+%e2%80%9cDell+PC+Optimized+Deployment+Model%e2%80%9d+June+2010&tdc=2&p=1&rpp=12&cd=2&cat=ans&sfp=web&dtype=unknown&did=WikiPage-en-1375&redp=http%253a%252f%252fen.community.dell.com%252fdell-groups%252fdell_it_efficiency_metrics%252fw%252fwiki4%252ftotal-cost-of-ownership-per-business-pc.aspx&redpe=6fde01cb-27b8-3686-56a3-67931f100896