GOAL OR METRIC: 100% Outsourced
RATIONALE:.Once a PC is deployed, the largest part of the cost is not the PC itself but the cost to manage it. The most efficient organizations offload 100% of the configuration, deployment and support to a third-party vender. After all, the core competency of IT in most organizations is not desktop or laptop break/fix, patching or updating.
POTENTIAL RESULTS: Lower operating expenses and support costs; faster break/fix response