GOAL or METRIC: 16.27% of server support that is outsourced or contracted
RATIONALE: For most organizations, server support (install, patching, break/fix, etc.) is not a core competitency. Outsourcing can generate several benefits: Faster repair, greater uptime, lower support costs, and insulating existing IT staff from manual and repetitive maintenance.
SOURCE: Worldwide IT Benchmark Report 2006: Volume 3: KeyInfrastructure Metrics: Intel Server