GOAL or METRIC: Pervasive automation of workload deployment, provisioning, and remediation with self-service tools

RATIONALE: Greater automation of the provisioning, deployment, management, and monitoring of workloads is key to lowering costs.  Self-service delivery of workloads, preferably through catalog-based deployment limits the number of "one off" deployments and takes IT out of the critical path, yet still provides IT control. 


SOURCE: IDC: Improving Datacenter Operational Efficiency Using Self-Service Provisioning and Advanced Performance Analytics December 2010