GOAL or METRIC: Outsource 8% of IT planning, 27% of IT building, and 87% of running IT

RATIONALE: The more you are able to outsource, the more you can focus IT resources on critical tasks.  This metric gives goals and the relationship for different types of activities.  IT standardization and simplification allows for more of the routine and repetitive tasks to be outsourced to others who can more cost-effectively and reliably deliver the same support.


SOURCE:  High-performance IT:  Achieving sustainable returns on IT investment  http://www.booz.com/media/uploads/IT_Benchmarking-2.pdf