GOAL or METRIC:
RATIONALE: This is a measure of IT efficiency because a lower number indicates greater efficiency. A enterprise-focused goal for IT would be to embark on a program that lowers their number, irrespective of whether they are in the ranges above or not.
(2011, January 25). “IT Metrics: IT
Spending and Staffing Report, 2011
These figures again seem like arbitrary numbers thrown out by someone who has not shown his math on how efficiency is measured.