http://en.community.dell.com/dell-groups/dell_integrated_support/default.aspxDell SupportAssist Users’ Groupen-USTelligent Community 5.6.583.26117 (Build: 5.6.583.26117)http://en.community.dell.com/dell-groups/dell_integrated_support/f/4551/p/19506001/20361166.aspx#20361166Mon, 13 May 2013 05:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20361166VasKunYou can certainly use Dell SupportAssit to monitor you ESX systems and create support cases automatically. For this you need to have ProSupport warranty for you systems and for running diagnostics you can either provide root credential (and you need to enable ssh for root) or a sudo user credential.http://en.community.dell.com/dell-groups/dell_integrated_support/m/mediagallery/20359868.aspxWed, 01 May 2013 05:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20359868DELL-Nilesh B SupportAssist Beta For Microsoft Systems Center Operations Manager 2007 http://en.community.dell.com/dell-groups/dell_integrated_support/m/mediagallery/20354604.aspxWed, 24 Apr 2013 05:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20354604michellegarcia http://en.community.dell.com/dell-groups/dell_integrated_support/m/mediagallery/20354601.aspxWed, 24 Apr 2013 05:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20354601michellegarcia http://en.community.dell.com/dell-groups/dell_integrated_support/m/mediagallery/20354407.aspxWed, 24 Apr 2013 05:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20354407DELL-Nilesh B SupportAssist 1.1.1 Quick Start Guide http://en.community.dell.com/dell-groups/dell_integrated_support/m/mediagallery/20351728.aspxSun, 21 Apr 2013 05:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20351728DELL-Nilesh B SupportAssist 1.1.1 Support Matrix http://en.community.dell.com/dell-groups/dell_integrated_support/m/mediagallery/20351727.aspxSun, 21 Apr 2013 05:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20351727DELL-Nilesh B SupportAssist 1.1.1 User's Guide http://en.community.dell.com/dell-groups/dell_integrated_support/b/supportassist_blog/archive/2013/04/18/supportassist-1-1-1-for-openmanage-essentials.aspxThu, 18 Apr 2013 05:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20349346DELL-Nilesh BWe are excited to announce availability of SupportAssist 1.1.1 for OpenManage Essentials. This new version of SupportAssist includes several enhancements including:http://en.community.dell.com/dell-groups/dell_integrated_support/f/4551/p/19499549/20334075.aspx#20334075Mon, 01 Apr 2013 05:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20334075forward_thinkerThank you for the response. This information is very helpful. So, it appears that you need either a Dell Basic Hardware service contract or a Dell ProSupport service contract to use SupportAssist. I'm still confused by one thing though.http://en.community.dell.com/dell-groups/dell_integrated_support/f/4551/p/19494913/20314200.aspx#20314200Tue, 30 Apr 2013 05:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20314200bobst_itsCan you please consider adding the ability to configure a preferred method of contact in the SupportAssist profile? A problem we've experienced multiple times is that technicians responding to a new SupportAssist case most often follow-up via phone instead of email.http://en.community.dell.com/dell-groups/dell_integrated_support/f/4551/p/19492722/20304621.aspx#20304621Mon, 25 Feb 2013 06:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20304621cameronIs there a way to have the address of the location of the device associated with an automatically submitted support case be submitted with the case details?http://en.community.dell.com/dell-groups/dell_integrated_support/f/4551/p/19490100/20293334.aspx#20293334Tue, 05 Feb 2013 06:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:2029333473e336737df04d0cbd3f6d0f2b70e4831. Open registry (Start menu -> regedit.exe) 2. Navigate to “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control” 3. Create a key "ServicesPipeTimeout" of type dword. 4. Put in a decimal value of 180000. 5. Restart the system. 6.http://en.community.dell.com/dell-groups/dell_integrated_support/f/4551/p/19489186/20289090.aspx#20289090Wed, 30 Jan 2013 06:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20289090durranp2013-01-31 06:50:46,837: T0xSTP DSETDiagnosticThreadPool Thread #30 RunDiagnosticsJob DEBUG Message=[Command executed "C:\Program Files (x86)\Dell\AdvDiags\DSET\bin\DellSystemInfo.exe" 7.http://en.community.dell.com/dell-groups/dell_integrated_support/f/4551/p/19482959/20260605.aspx#20260605Wed, 02 Jan 2013 06:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20260605tdsk[38] AlertManager FATAL [(null)] Message=[Error registering with server: There was no endpoint listening at https://api.dell.com/support/case/v2/WebCase that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.http://en.community.dell.com/dell-groups/dell_integrated_support/m/mediagallery/20249255.aspxTue, 11 Dec 2012 06:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20249255DELL-Nilesh B This document lists the model numbers that are supported by SupportAssist. http://en.community.dell.com/dell-groups/dell_integrated_support/f/4551/p/19476961/20232953.aspx#20232953Mon, 19 Nov 2012 06:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20232953forward_thinkerAccording to the SupportAssist FAQ, hardware supported includes "ninth-generation or newer select Dell PowerEdge servers, PowerVault storage and PowerConnect networking equipment". What remote support solution should be used for older generation PowerEdge servers? Thank you.http://en.community.dell.com/dell-groups/dell_integrated_support/f/4551/p/19476094/20229031.aspx#20229031Thu, 03 Jan 2013 06:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20229031nreibleAfter upgrading from OME 1.0.1 to 1.1 i try to install the SupportAssist. At the status "starting services" i became the following error message: ============================================ Error 1920. Service Dell SupportAssist Service (PhomePluginWindowsService) failed to start.http://en.community.dell.com/dell-groups/dell_integrated_support/m/mediagallery/20218093.aspxTue, 30 Oct 2012 05:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20218093DELL-Nilesh B This video explains how SupportAssist helps customer when a critical alert is detected. http://en.community.dell.com/dell-groups/dell_integrated_support/m/mediagallery/20218091.aspxTue, 30 Oct 2012 05:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20218091DELL-Nilesh B This video shows how to configure SupportAssist post install. http://en.community.dell.com/dell-groups/dell_integrated_support/b/supportassist_blog/archive/2012/10/30/dell-supportassist-1-1-now-available.aspxTue, 30 Oct 2012 05:00:00 GMTe3197daa-ef0d-4a70-8402-29215ff9a0f2:20218056DELL-Nilesh BToday, we are offering Dell SupportAssist for PowerEdge, PowerVault and PowerConnect products.