Server https://ddldropbox.us.dell.com/ seems to be down since few days.
Are you aware about this issue ?
We have monitored the DDLdropbox servers and see that files are getting processed.
Please let us know the issue, are collections not uploading?
Kindly send us SupportAssist logs folder (by zipping it) to below email id Madhav_vyasasamudra@dell.com
SupportAssist Logs Location
C:\Program Files (x86)\Dell\Dell Integrated Support\logs