Anyone know how to access support assist enterprise web service from remote computer please?
is it on a different port? is there a ini file containing whitelisted sourceips....
9090 For opening SupportAssist from the local system
2607 For opening SupportAssist securely (HTTPS) from a remote system
2607 was for SupportAssist Server. With SupportAssist Enterprise the port changed to 5700
thank you 5700 worked for me...2607 did not (perhaps thats the non enterprise version?)
2607 was for SupportAssist Server. There were conflicts when we got to Enterprise so a new port was chosen. It is in the user guide
For opening SupportAssist Enterprise from the local system the port is 9099.
For opening SupportAssist Enterprise from remote system the port is 5700.
Please review the SupportAssist Enterprise User's Guide which has detailed information in the Network Requirements section.