Repeated "Chipset" updates... How do I stop getting these? - Enterprise Forum - SupportAssist - Dell Community

Repeated "Chipset" updates... How do I stop getting these?

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Repeated "Chipset" updates... How do I stop getting these?

This question has been answered by DELL-Joe B

I keep getting the same chipset update in Dell Support Assistant. How do I stop receiving the same updates?

Received this update download Oct 10 2016:

Received the same one today, these are the details:

As you will notice, they are the same! I installed it twice and restarted my computer both times. So why do I keep getting a notice for the same chipset?

Verified Answer
  • Dorothy,

    I do apologize for the inconvenience but this is a known issue and many teams are working on this to come up with a solution.  It’s not a SupportAssist application issue.  Even if you were to navigate to the web-site the same issue would happen.  Without getting to technical the basic issue resides in the inventory control process where the compare is happening – WMI files are not being updated with the new version at package level, creates a mismatch in the inventory control piece and continuously shows the customer that they need to install the driver.  

    I believe the Drives and Downloads team has reach out to Intel and working with other internal teams to come up with a resolution.  I do not have a timeframe when this will get fixed at this time but I'll update this post when I hear more information

    DELL-Joe B
    Social Media and Community Professional
    #iwork4Dell

All Replies
  • Dorothy,

    I do apologize for the inconvenience but this is a known issue and many teams are working on this to come up with a solution.  It’s not a SupportAssist application issue.  Even if you were to navigate to the web-site the same issue would happen.  Without getting to technical the basic issue resides in the inventory control process where the compare is happening – WMI files are not being updated with the new version at package level, creates a mismatch in the inventory control piece and continuously shows the customer that they need to install the driver.  

    I believe the Drives and Downloads team has reach out to Intel and working with other internal teams to come up with a resolution.  I do not have a timeframe when this will get fixed at this time but I'll update this post when I hear more information

    DELL-Joe B
    Social Media and Community Professional
    #iwork4Dell

  • Thank you! I'm not real technical, but I am sure that it takes time to figure out these types of issues. I will patiently wait for a solution. I guess, I'll just ignore it from now on.

  • Kudos to HighlandSecy2016 for being polite and patient and JoeB for honestly stating the problem on behalf of Dell.  It is refreshing to see a company rep not beating around the bush and admitting to a problem.  Overall, I like SupportAssist so the odd glitch is not a big deal once it is understood.