Dell SupportAssist OME can't connect Dell Upload Server - Enterprise Forum - SupportAssist - Dell Community

Dell SupportAssist OME can't connect Dell Upload Server

SupportAssist

SupportAssist
Remote monitoring and automated, proactive support

Dell SupportAssist OME can't connect Dell Upload Server

  • Connectivity Test Type : Dell Upload Server
    Issue : SupportAssist is unable to connect to
    the network resource.
    Last Verified : 17.7.2016 23:00:39

    I've updated OME to  2.2.0.2056 and SupportAssist to  2.2.0.89772 but connectivity status to Dell Upload Server is still Error.

    Following "en.community.dell.com/.../19680288" I can open XML on "api.dell.com/.../WebCase "https://ddldropbox.us.dell.com/upload.ashx

    I can see ERR_CONNECTION_RESET message in Chromium.

    I've noticed I'm not able to send SupportAssist Data for SCv2020 from Storage Center.

    Is Dell Upload Server misconfigured or what's wrong?

  • After two days off Dell Upload Server looks to be up again.

  • Thank you for posting the issue and sorry for the delayed response.

    There was a back-end issue with FUS in which some customers experienced connection errors while trying to upload collections.  

    The problem was corrected earlier this morning around 4am CDT.  Please advise us if you continue to see additional errors.