Dell SupportAssist for servers 1.1 is now available for early production access! - Enterprise Forum - SupportAssist - Dell Community

Dell SupportAssist for servers 1.1 is now available for early production access!

SupportAssist

SupportAssist
Remote monitoring and automated, proactive support

Dell SupportAssist for servers 1.1 is now available for early production access!

  • Please note: the content below is no longer current. If you'd like current information or to download SupportAssist please visit Dell.com/SupportAssist or Dell.com/SupportAssistGroup.

    Dell SupportAssist for servers 1.1 is now available for early production access! 

    In January of 2015 we launched SupportAssist for servers, our first automated, proactive and predictive support technology for use without a management console. Enhancements were then made with the version 1.0.1 released in June. 

    Today we are providing early production access to version 1.1 to customers looking for the benefits of SupportAssist for servers for use on a Linux management station. Like all versions of SupportAssist, this new release is designed with automated, proactive and predictive features to help streamline your support experience. SupportAssist allows you to maintain system health by identifying failures faster and even before they happen with 24x7x365 proactive and predictive monitoring plus automatic case creation and contact from Dell Technical Support. Features vary depending on warranty entitlement

    For this release, we want to announce the following highlights:

    • Ability to install SupportAssist on a Linux management station
    • An option to receive automated ProSupport Plus recommendation reporting via email
    • Added new collaborative view of diagnostic collections for customers
    • Device grouping function for customers to organize device lists

    These new features are in addition to the benefits of previous releases:

    • Designed for monitoring up to 20 PowerEdge servers without the use of a management console
    • Easy set-up with automatic installation of OpenManage Server Administrator (OMSA) for monitored devices
    • Maintains the same simple interface seen in SupportAssist for OME
    • Capable of out-of-band monitoring via iDRAC7 or iDRAC8
    • Allows users to switch selected devices into Maintenance Mode
    • Enables ProSupport Plus reporting

    To get started, download the Linux version here or the Windows version here.

    The User Guide, Release Notes and Quick Setup Guide can be found here. Additional technical videos can be found on the resources tab. Have additional questions or feedback? Please reply to this forum post.

  • Quick question, do you have path to find DSET on local server. I Try to collect log but impossible to find it :p Thank You (Os : CentOs)

  • Hello Mika,

    DSET is no longer utilized from 1.1 and onwards, instead we have a new collector engine tool embedded in 1.1 version which replaces DSET and LASSO.

    Hence you will not be able to run DSET command.

  • Hello Mika,

    DSET is no longer utilized from SupportAssist 1.1 and onwards, instead we have a new collector engine tool  which replaces DSET and LASSO.Hence you will not be able to run DSET command. I hope this clarifies your question.

    Thanks,

    Karthik

  • On February 18th we made SupportAssist for servers version 1.2 available for early production access. With this release we are removing SupportAssist for servers version 1.1 from the resources section of this site, thus many of the links in this forum post will no longer work.

    See this forum post on SupportAssist for servers 1.2 for more information.

  • Hello Team,

    Could you provide Feedback about "How to Version 1.2 will be availble on standard Release ?

    Thank You