Cannot link SupportAssist to TechDirect Accound - Enterprise Forum - SupportAssist - Dell Community

Cannot link SupportAssist to TechDirect Accound

SupportAssist

SupportAssist
Remote monitoring and automated, proactive support

Cannot link SupportAssist to TechDirect Accound

  • I am trying to deploy supportassist to my optiplex machines and for reporting sake, it will not let me connect my techdirect account. I jumped through all the hoops to get enrolled and can log on to the website separately:

    But when I try to log in using the supportassist.exe CORPIT command to modify the answer file to start feeding information to this site, I can't log in with the SAME account!

    Why does this have to be so difficult?

  • Is your tech direct acount the same email/password as your Dell My Account?  Can you sign-in to Dell account?

    http://www.dell.com/#

     

    DELL-Joe B
    Social Media and Community Professional
    #iwork4Dell

  • it is a different username and password combination. We were prompted to make a new account. Is there a way I can just tell you what email account we want to link to our techdirect account?

  • I sent you a private IM request asking for your email address.  Did you get that?  The TD account and My Account userid/password must be the same.  Can you make a new MyAccount with the same credentials as TD?  I'm assuming the are different email addresses, if not just reset the password.

    DELL-Joe B
    Social Media and Community Professional
    #iwork4Dell

  • Note from the 1:Many deployment guide page 2

    NOTE: The email address and password login credentials for SupportAssist (in the answer file), Dell My Account, and TechDirect must match.

    http://topics-cdn.dell.com/pdf/dell-suppasst-clnt-v1.0_Deployment%20Guide_en-us.pdf

     

    DELL-Joe B
    Social Media and Community Professional
    #iwork4Dell

  • this issue is resolved.