Blogs

Dell SupportAssist

Dell SupportAssist
Remote monitoring and automated, proactive support
  • New! SupportAssist for servers

    The Dell SupportAssist for servers release is ready! Download today! SupportAssist is now available for monitoring up to 20 PowerEdge devices, no systems management console required. Once downloaded, this free software shares the same automated...
  • SupportAssist for OME 2.0 is ready for download

    The latest version of SupportAssist for OME, version 2.0, is now available for customers to download! We have over 4,300 customers actively using SupportAssist for OpenManage Essentials (OME) worldwide! These customers can take advantage of the latest...
  • Identify - Diagnose - Resolve

    When your hardware environment is compromised, SupportAssist identifies the issue and sends system log and diagnostic information to Dell Technical Support for issue diagnosis. Devices improperly configured for sending this information often result in...
  • Need assistance to deploy OpenManage Essentials and SupportAssist?

    Dell Remote Consulting Service (RCS) is available. Don’t wait to take advantage of monitoring your enterprise devices and having issues detected automatically with SupportAssist. Thousands of customers have deployed OME themselves and are...
  • SupportAssist 1.3.1 and OME 1.3 now available with new features!

    SupportAssist 1.3.1 is now available for use with OME1.3. Get the latest features: SupportAssist 1.3.1: Support for additional Force 10 devices. A full list of supported devices can be found in the Support Matrix document. New auto email notification...
  • SupportAssist 1.2.1 for OpenManage Essentials release now available!

    Now available is SupportAssist 1.2.1 for OpenManage Essentials. This new version of SupportAssist includes several enhancements including: Support for additional Dell Force10 switches Additional diagnostic support for VRTX management chassis...
  • The SupportAssist for Microsoft SCOM release is ready!

    As the fourth most popular and fastest growing management console, Microsoft System Center Operations Manager (SCOM) is an important evolution of the SupportAssist story. It is exciting to be able to offer this to our customers with Dell PowerEdge™...
  • SupportAssist 1.1.1 for OpenManage Essentials

    We are excited to announce availability of SupportAssist 1.1.1 for OpenManage Essentials. This new version of SupportAssist includes several enhancements including: Support for Dell EqualLogic storage devices Support for Dell Force10 S4810 switches...
  • Dell SupportAssist 1.1 Now Available

    Today, we are offering Dell SupportAssist for PowerEdge, PowerVault and PowerConnect products. Our most robust and easy to use proactive support technology will identify, diagnose and resolve issues faster and more precisely with less customer involvement...