Welcome to the community devoted to SupportAssist users.
Dell SupportAssist enables proactive automated support for enterprise devices, and proactive and predictive automated support for PCs and tablets. Designed to reduce your troubleshooting effort, accelerate resolution and ensure maximum uptime, SupportAssist is available to fit most environments.
SupportAssist for PCs and tablets:Dell is the first to offer a fully featured support tool for PCs and tablets enabling remote monitoring, automated issue detection, notification and case creation for support and/or in-warranty parts dispatch. For devices covered under the Dell ProSupport Plus entitlement, customers will also benefit from our predictive feature to help get ahead of issues before they turn costly. Deploy SupportAssist for PCs and tablets to easily manage issues and cases:
SupportAssist for enterprise and end-user devices helps IT staff improve productivity and expedite resolution.
To get started with SupportAssist for PCs and tablets, simply access the software download file, Deployment Guide, FAQs here.
SupportAssist for Enterprise Available to use for Dell servers, or with leading systems management consoles, OpenManage Essentials, Microsoft SCOM and EqualLogic SAN HQ for server, storage and networking devices. SupportAssist software options are designed to fit your environment and features vary by Dell support warranty level and device model, see comparison chart here. Access the download application files and helpful technical guides from links below.
Software downloads and instructions
PowerEdge – For managing up to 20 servers
Download program file and access manuals.
PowerEdge,PowerVault, PowerConnect and Force 10
Download OME and SupportAssist software bundle. If you already have OME, Download SupportAssist for OME.
1. Download the Dell Server Management Pack 2. Then, Download SupportAssist for Microsoft SCOM.
SupportAssist is bundled with SAN Headquarters Server v3.0 and configured from the SAN Headquarters Client.
SCv2000 series storage devices
Enterprise Manager Client with Storage Center OS v6.6.04 or higher
Access SupportAssist, formerly known as Compellent Phone Home, within the Enterprise Manager Client and Storage Center OS.
Access tutorial videos, Security FAQ, eligible product models per version in the Resources tabs available above.
Troubleshooting links per version also available below:
*Competitive research conducted by Global Support & Deployment, November, 2014