Welcome to the community devoted to SupportAssist users.
Dell introduced SupportAssist, automated proactive support for enterprise devices, over two years ago. Since that time, we have received numerous customer requests to provide automated proactive support for end-user systems. We heard you, and are thrilled to announce our newest innovative release - SupportAssist for PCs and tablets. Support technology designed to reduce customer effort and downtime.
Dell is the first to offer this fully featured support tool for PCs and tablets and we invite you start receiving the benefits from the capability. Features include remote monitoring, issue detection based on scheduled scans, notifications and parts self-dispatch for customers with in-warranty systems.
Available to install on one device, or configure to support multiple devices efficiently through TechDirect.com, SupportAssist for PCs and tablets is easy to deploy and provides an enhanced support experience.
Dell ProSupport Plus for PCs and tablets with SupportAssist significantly reduces time to resolve common hardware problems:
These claims are based on a November, 2014 Principled Technologies Test Report commissioned by Dell. Actual results will vary. See full report here.
SupportAssist helps IT staff improve productivity, enables expedition of resolution and provides an enhanced support experience. The result?
To get started with SupportAssist for PCs and tablets, simply access the software download file, Deployment Guide, FAQs here.
SupportAssist for Enterprise Available to use with leading systems management consoles, OpenManage Essentials, Microsoft SCOM and EqualLogic SAN HQ or without a systems management console, SupportAssist software options are designed to fit your environment. Features vary by Dell support warranty level ad device model, see comparison chart here. Access download application files and helpful technical guides from links below.
PowerEdge - for managing up to 20 servers
Download program file and access manuals
Download OME and SupportAssist software bundle If you already have OME, download SupportAssist for OME
1. Download the Dell Server Management Pack2. Then, download SupportAssist for Microsoft SCOM
SupportAssist is bundled with SAN Headquarters Server v3.0 and configured from the SAN Headquarters Client
Access tutorial videos, Security FAQ, eligible product models per version in the Resources available above.
Troubleshooting links per version also available below:
*Competitive research conducted by Global Support & Deployment, November, 2014