Welcome to the community devoted to SupportAssist users. Dell SupportAssist, integrated with leading management consoles Dell OpenManage Essentials (OME), Microsoft Systems Center Operations Manager (SCOM) and EqualLogic SAN HQ, is a capability that enables automated support from Dell by identifying failures in a customer's IT environment remotely. Dell's robust and easy-to-use proactive support technology allows us to identify, diagnose and resolve issues faster and more precisely with less customer involvement - reducing downtime and letting our customers get back to business. Available features are based on the level of your support agreement per device monitored.
If you are not yet using SupportAssist and would like to do so, simply find your console in the chart below and follow the download instructions. Downloads take less than 20 minutes. See below the chart for links to additional resources for successful setup of SupportAssist after downloading.
Dell Enterprise:PowerEdge PowerVault PowerConnect Force10
Download OME 1.3 with SupportAssist within a bundle
If you already have OME but do not yet have SupportAssist for OME 1.3, download now.
Dell Storage: EqualLogic
SAN HQ (January 2014 release)
SupportAssist is bundled with every SAN Headquarters Server v3.0 and configured from the SAN Headquarters Client.
Dell Servers: PowerEdge
1. Download Dell Server Management Pack Suite version 5.1 for Microsoft SCOM
2. Download SupportAssist for Microsoft SCOM
SupportAssist OME Resources & Troubleshooting
SupportAssist MS SCOM Resources & Troubleshooting
Additional OME Resources
Additional How-to Documentation