More than two-thirds of businesses see boosts in employee productivity and customer response time by letting employees bring their own devices to work, and more than half of companies feel they would be at a competitive disadvantage without BYOD, according to a new study commissioned by Dell. The survey, conducted with nearly 1,500 IT decision makers around the world, also found that 64 percent of respondents believe that BYOD will only deliver benefits if the specific needs and rights of each user are understood. In addition, the survey identified several areas of increased employee gains: more flexible working hours, ability to foster creativity, innovation, increased morale and more teamwork/collaboration.

"It is working. And for companies that approach this with a well-thought out plan, it works better. It's not surprising, but it is refreshing to see," said Roger Bjork, director of enterprise mobility solutions for the Dell Software Group. “Some companies still have trepidation around security issues, but companies that have thought through the issues and defined BYOD policies face little risk. They can then choose strategies and partners to move them down the path, and problems are minimal or non-existent.”

Dell surveyed two sets of companies: between 1,000 and 3,000 users and more than 3,000 users, midmarket and enterprise audiences for whom BYOD is a big topic and discovered a list of beneficial attributes for companies that adopt a user-centric strategy, including the ability to link and manage devices per user, track and support each user's level of mobility, deliver applications based on a user's role, and adhere to governance regulations.