Dell KACE and Intel® vPro™ technology can deliver better than ever remote management and recovery capabilities for Intel-based systems in order to help organizations save time and money:
Save money by avoiding shipping and travel costsOne of the biggest challenges for IT professionals has been the management of remote clients. Hardware and startup issues complicate it even further. When a remote client hangs during boot, or fails to load the network driver or fails to startup the agent, an IT professional had to be physically present to diagnose the issue and fix the system. This required either flying out an IT engineer or shipping out the box to the IT facility, both of which are expensive options. With the latest Intel vPro technology, the Dell KACE K1000 Asset Management Appliance allows the IT administrator to force the system into a recovery environment like the Dell KACE K2000 Deployment Appliance to recover files or even to re-image it. The K1000 and K2000 Appliances allow the IT administrator to take hardware control of the remote client and recover it, thereby allowing them to save on shipping and travel costs.
Save money by optimizing IT staff costsLabor costs represent the majority of total support costs. Moreover Level 2 and Level 3 support staff costs are significantly higher than Level 1 support staff. Companies can save significantly by maximizing the number of issues resolved by Level 1 staff. The latest Intel vPro technology can allow Level 1 IT staff to diagnose and recover remote clients with hardware and startup issues without having to have a Level 2 or Level 3 support engineer do a desk visit, resulting in optimization of IT support costs and saving money for the organization.
Save time through remote managementMost organizations today have a distributed structure with remote offices spread across geographies. This adds more burdens to IT professionals who are already hard pressed for time and have limited or nonexistent travel budgets to visit remote sites. With the latest Intel vPro technology IT administrators can troubleshoot remote clients without having to do a desk visit, thereby saving them time and money and allowing them to spend time on more strategic projects.
Improve IT service quality through faster time to resolutionIntel vPro technology enables remote management and recovery of Intel-based clients that are managed by KACE Appliances. Because hardware and startup issues that previously required a desk site visit by an IT engineer can now be fixed and recovered remotely, this improves First Contact Resolution (FCR) and Mean Time to Resolution (MTTR) as well as overall IT service quality.
For more information, visit www.dell.com/kace and watch the recent webinar.