Organizations value results and partnership over price when they choose a vendor, according to a survey we commissioned from Technology Business Research (TBR). It’s a surprising and heartening finding given the pressure IT managers are under to trim budgets, but paradoxically, their results-driven...

It’s not often that you get to see the immediate cause and effect that uncertainty creates in customer loyalty. The results from a recent study conducted by industry analyst firm Technology Business Research (TBR) show that customers have strong opinions when it comes to the needs of their business...