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  • Blog Post: Now You Can Use Your Social Profile to Sign In and Shop on Dell.com

    “I don't sign into any service that doesn't allow me to use either Google or facebook [sic],” someone recently commented on a recent PCMagazine story. As that PC Magazine commenter alludes, the ability to log in to web sites and services with your social profile can lead to an...
  • Blog Post: “Running in Mud” - One Dell Team Member’s Personal Battle with ALS

    It was during the July 4th holiday in 2010 that executive director Michael (“MJ”) Jaillet, a Dell team member for more than 16 years, experienced the first symptoms: general weakness, fatigue, sore muscles. A few months later, at Thanksgiving, in November 2010, he noticed weakness in his...
  • Blog Post: Five Insights on the “Now” Frontier of Marketing

    By now, we’ve all heard the statistics that prove marketing and big data are converging and digital technology – social media, predictive analytics – has transformed marketing as we know it. Truth is, technology has disrupted the way we all do business and it’s everyone’s...
  • Blog Post: Helping Your Future Talent Find Their Future: Dell Primp your Profile on Campus

    “I’ve been on LinkedIn since June 2010, but I didn’t realize what it could do for me until attending a Primp your Profile event last summer as an intern with Dell. As an overachieving business student, I took building my professional reputation seriously which meant a lot of time spent...
  • Blog Post: A Look Back at the WHD.global Event

    The Global World Hosting Days , WHD.global, recently took place in the exciting location of a theme park in the center of Europe. With more than 150 exhibitors and media partners and over 6,000 visitors during three days the WHD.global 2014 has become the largest and most successful hosting and cloud...
  • Blog Post: The Webbys - The Hottest Night in Web and Tech

    May 19th, we had the pleasure of partnering with The Webby Awards to honor the people and organizations behind the most creative, compelling and hottest content on the Web at the 18 th Annual Webby Awards in NYC. Comedian Patton Oswalt hosted the awards show which included antics from Fred Armisen...
  • Blog Post: Turbocharging Employee Advocates on a Global Scale

    “What I do matters and has a direct impact on the company’s success and I’m encouraged to thrive just like we want our customers to do.” Those are some thoughts that recent hire Carla Singh shared about her connection to Dell. How strong would a company’s brand be if...
  • Blog Post: “Primp Your Profile” – Building a powerful employment brand

    One of the most important questions I’ve ever asked was, “What would happen if every Dell team member had a robust profile on LinkedIn?” Out of that question, an idea was born. It was July of 2011. I was new in my role as head of Talent Acquisition for North and Latin America. My...
  • Blog Post: Using Social Data to Do More for Those in Need

    Listening is a powerful thing. This simple thought has helped Dell to better engage with our customers, improve product lines and build out business priorities. But we knew there was so much more that could be achieved by lending our innovation expertise to the online community. The ongoing positive...
  • Blog Post: DellCares+ - Expanding Our Social Customer Service Options

    We launched our social media listening command center in 2010, but we’ve been listening and responding to online conversations much longer than that. In fact, simplymeasured.com has ranked Dell among the top 10 brands delivering customer service on the twitter platform (via our @DellCares handle...
  • Blog Post: Spicing Things Up at Dell With SpiceHead Feedback

    According to a report released yesterday by Spiceworks , North American IT professionals are optimistic about hiring, revenues and infrastructure investments in 2014. They are also optimistic about the prospects for growth within their organizations. As a company that strives to give those growing...
  • Blog Post: Dell Weekly Recap: News & Customer Spotlight (Oct 18 Edition)

    Welcome to the latest edition of Dell’s Weekly Recap, your guide to the week's Dell-related news and happenings. � TOP STORY OF THE WEEK Talking Your Tech: Linkin Park and Windows 8 – Oct 15, 2013 To help produce the music video for its latest single “A Light That...
  • Blog Post: Cheers to a New Year for IdeaStorm... and Here are Some of the New People You'll Meet

    Happy New Year, IdeaStorm community! I am excited to inform you of some changes we have underway now to get 2008 started off in the right direction for our community. Most importantly, we have a new moderator joining us... Jackie_C will be a full-time moderator on IdeaStorm and she has spent the...
  • Blog Post: Official Rules for Dell Earth(tm) Tweet 2009

    Official Rules for the Dell ä Earth Tweet SolidWorks World Sweepstakes 2009 NO PURCHASE OR ONLINE ENTRY NECESSARY. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING. THE FOLLOWING PROMOTION IS INTENDED FOR THE UNITED STATES ONLY AND SHALL ONLY BE CONSTRUED AND...
  • Blog Post: Today’s the Last Day for Voting for SXSW 2010 Panels

    If you are based in Austin or visited in the month of March you can fail to notice the influx of guests, escalating hotel prices and increased buzz in Austin’s night life as thousands descend for SXSW, the Music, Film and Social Media festival. For the past few years Dell has attended and spoken...
  • Blog Post: MedApps, Inc - 2008 U.S. Small Business Excellence Award Finalist Profile

    The healthcare industry is currently experiencing its fair share of challenges including high-cost coverage, a nursing shortage, and a society full of non-compliant patients. Kent Dicks, president and CEO of MedApps, Inc. , sees solutions to problems like these in the technology available today...
  • Blog Post: Changes in IdeaStorm... and Beyond

    I saw that Caroline published an important post in the IdeaStorm category . I'm linking to it because it's some important stuff that I want to be sure the full Direct2Dell audience sees—that's why I'm publishing this on the main home page. I wanted to take a minute to say thanks to Caroline for all...
  • Blog Post: Dell Tag Team App in Facebook

    Not too long ago, we launched a Facebook app on our Consumer page called Tag Team. Some of you may have tried it or have seen blog posts like the one from sites like Social Commerce Today . This app will help you find Dell products and accessories based on reviews from other customers and how they are...
  • Blog Post: Seth Godin Was Right

    You may have seen Seth Godin's recent post about a Dell Small Business e-mail update that caused some discussion in the blogosphere. Kami Huyse asked us about it when she was here for the Social Media Club workshop that happened earlier this week. While many of our customers do like to be up to speed...
  • Blog Post: Facebook Connect Meets Dell's IdeaStorm

    Dell has used IdeaStorm as a customer feedback and collaboration venue for over 2 years. We have a thriving community that has submitted over 11,000 ideas and Dell has implemented over 300 of those ideas into our products and services. Today, we are taking the next step to extend the reach of IdeaStorm...
  • Blog Post: We have a plan

    All- I recently posted this response to an idea Jervis posted and wanted to share the plan with you all as well. I know Caroline mentioned my joining the IS team several weeks ago. So you might ask... where ya been? Well , I have been off working on the items outlined in the idea above...
  • Blog Post: Rackspace Cloud Event - Expect a Hybrid Approach in the Short-Term

    Last week I had the opportunity to join my colleagues at Rackspace at a customer event at the New York Stock Exchange where they shared their vision for the future of cloud computing. The evening began with cocktails on The NYSE Trading Floor where @kiwilark and I mingled with @scobleizer , @rocmanUSA...
  • Blog Post: There’s Still Life in Second Life

    On April 26, I had the privilege to speak at the vBusiness Expo in Second Life . The goal of the event was to provide a forum for discussion of virtual business and education issues actually within a virtual environment. No travel necessary. No hotel expenses or per diems. Just easy access to experts...
  • Blog Post: SXSW Interactive Draws Near

    Judging by all the chatter on Twitter , many of you are excited that South by Southwest Interactive gets underway this Friday (folks in town early might want to take advantage of early registration tomorrow). I thought now was a good time to explain what Dell would be up to during the festival and to...
  • Blog Post: Listening to what our customers say about Dell Chat

    Over the last two weeks, I’ve shared information about How to Chat When Your System is Feeling Under the Weather and Where in the World is Dell Chat? Today, I wanted to share some insight about Chat Support from our customers. With nearly three years experience in offering Chat support to our...