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  • Blog Post: Dell + Salesforce Service Cloud = A Match Made in Customer Service Heaven

    Small and medium sized businesses are constantly on the lookout for technology that will keep them ahead of the curve and achieve success. For these businesses, customer service is their lifeblood. That’s why we’re excited to announce we’re expanding the power of Dell Cloud Business...
  • Blog Post: Driving Efficient Manufacturing Strategies with New Dell Product & Profit Analytics (DPPA)

    The manufacturing space is a volatile business where everything from market fluctuations to tropical storms can have a major impact on our customers’ profit margins. To remain agile and competitive in today’s global economy, manufacturers need to understand the financial performance of product...
  • Blog Post: Welcome new blog #DellSolves

    Since the early days of Direct2Dell, I’ve been passionate about using it to blog about issues that are important to Dell customers. In those days, we had a very small team. Today, our social media efforts have grown in a number of ways—especially how we support customers via social media...
  • Blog Post: Results Trump Costs for IT Decision Makers

    Organizations value results and partnership over price when they choose a vendor, according to a survey we commissioned from Technology Business Research (TBR). It’s a surprising and heartening finding given the pressure IT managers are under to trim budgets, but paradoxically, their results-driven...
  • Blog Post: Dell Weekly Recap: News & Customer Spotlight (June 14 Edition)

    Dell Weekly Recap: News & Customer Spotlight Welcome to the latest edition of Dell’s Weekly Recap, your guide to the week's Dell-related news and happenings. TOP STORY OF THE WEEK Alienware shows off its all-new gaming notebook lineup at E3 – June 10, 2013 If there’s...
  • Blog Post: Dell Services Introduces New Microsoft Dynamics Solution for Manufacturers

    I’m excited to share that Dell Services today announced a new solution, Microsoft Dynamics for Manufacturing . This solution combines Microsoft ERP software and Dell infrastructure, services and support to help manufacturers increase efficiency, lower costs, reduce IT footprints and decrease downtime...
  • Blog Post: Australian legal firm walks a greener path to success with Dell

    Environmental responsibility is often a goal that organizations are very ambitious about but find challenging to achieve. Freehills , an Australian-based international law firm, is an organization where green initiatives are important to the firm’s reputation and their clients. When data requirements...
  • Blog Post: Dell’s Innovation Days Conference 2011 showcases virtualization, cloud and mobility solutions

    May 6 and 7 in Tirol, Austria, Dell Services hosted the 2011 Annual Dell Innovationstage Conference (Innovation Days). Influential IT leaders from customers in the region including Audi and Daimler Group gathered to share their experience and to discuss strategies for innovation in an increasingly virtual...
  • Blog Post: Weekly Recap: Dell in the News - August 31th edition

    Welcome to the latest edition of the Weekly Recap, your guide to the week's Dell-related news and happenings. Story of the Week Dell covers all the Windows 8 bases with new XPS models ZDNet – August 30, 2012 If you want to know what this fall's Windows 8 hardware menu will look like...
  • Blog Post: Dell Partner Krome gets top marks at leading UK school

    PartnerDirect is Dell’s global channel partner program. Here’s another great success story which demonstrate the true value-add that Dell partners bring to the table. I’m not a fan of buzz words, but I can’t help feeling that the phrase “ digital natives ” is spot...
  • Blog Post: Help wanted: A new kind of cloud evangelist

    While IT has traditionally carried the torch of cloud evangelism in most organizations, there are many views on how cloud computing can provide value in multiple areas throughout a business. Gartner shocked many last year when it made the assertion that by 2017, the CMO will spend more on IT the CIO...
  • Blog Post: Weekly Recap: Dell in the News - August 17th edition

    Welcome to the latest edition of the Weekly Recap, your guide to the week's Dell-related news and happenings. Story of the Week Dell Wyse announces launch of new mid-range cloud offering Cloud Pro – August 15, 2012 The products within the D class family are able to support connection...
  • Blog Post: It’s About the Journey, Not the Destination

    Recently I was invited by BridgeHead Software to present at their seminar entitled “Future of Data Management.” Some facts that put the data management issue in perspective; over 30% of the world’s current storage usage is for medical images. More than 85% of medical data once stored...
  • Blog Post: Can’t attend Dell World 2011? Go virtually!

    Update 10/3 : Dell World 2011 in Austin is now sold out. Join us virtually! It’s free, and you can register now at Dell World: Live Online . Are you an IT professional who can't make it to Austin for Dell World 2011? No worries – stream it! Dell World: Live Online lets you experience...
  • Blog Post: Dell Services Innovation Days 2010 in Austria

    Soon, Frank Klingelhoefer, Director Business Development, Commercial, Large Enterprise for Dell Services in Europe will kick off the Dell Services Innovation Days 2010 conference in Tyrol, Austria. Charlie Richards, Margret Hanrieder and Nicole Krausse (holding Camera) - arriving at the venue with...
  • Blog Post: Dell Services Innovation Days 2010: Day One

    We’ve now finished Day One at the Dell Services Innovation Days, here in the Austrian Tyrol, where we are hosting more than 20 Dell Services customers including Audi AG, Bayer Healthcare AG, MAN Nutzfahrzeuge AG and Volkswagen AG. Atul Vohra introducing the New Dell Services at the first...
  • Blog Post: What’s the $1B investment in technology solutions and services all about?

    Today, Dell announced that we’ll be investing a lot toward data center and solutions functionality. Three events in Beijing, San Francisco and London kicked off the news. I wanted to take a few minutes to tie some of these details together. Over on Inside Enterprise IT, Jan’s post about...
  • Blog Post: Modernize and transform application environments without disrupting business

    Most IT leaders I meet are focused on simplifying their environments to support new business models and growth. Rationalizing and transforming legacy systems are good ways to achieve this goal, but most modernization initiatives do not take place in a vacuum. There is usually pressure to support ongoing...
  • Blog Post: Dell Wins “Best ITO” Award for Towers Watson Engagement

    As Dell continues its evolution from a PC-maker to an end-to-end services and solutions provider, the focus continues to remain on providing the customer with the most effective and efficient IT. Recently we were provided with more proof we are on the right track. Last week, Dell Services was honored...
  • Blog Post: Dell acquires Clerity Solutions

    Today, Dell announced it has signed a definitive agreement to acquire Clerity Solutions , a leading full-service provider of applications migration, modernization and optimization solutions. Clerity has specific expertise around re-hosting, which will become one of the flagship areas of expertise for...
  • Blog Post: Dell takes home Partner of the Year Awards at Microsoft WPC

    For the past four years, Dell has undergone a transformation to evolve into an industry-leading enterprise solutions company that empowers its customers and partners through innovative technology and services. This week, Dell’s transformation achievements were recognized at the 2013 Microsoft...
  • Blog Post: Dell Services Innovation Days 2010: Final Roundup

    In this third and final blog post, here’s a round-up of the second day at Dell Services Innovation Days . James Franklin, Vice President, Business Intelligence for Dell, Inc kicked off the day talking about how Dell’s own IT organization is well down the road on a journey to fund investment...
  • Blog Post: Dell Services Helps CoreLogic Build a Modern, Scalable IT Infrastructure

    It is estimated that 80 percent of an organization’s IT budget is spent on systems maintenance. That is too much time and money to just keep the lights on. In an era of “do more with less,” CIOs are under pressure to cut back on IT spending while maximizing business effectiveness. Dell...
  • Blog Post: Dell Education news from day one of BETT2011

    Today at the BETT education show, Dell Public Sector President Paul Bell shared insights into education-technology innovation and trends among education organizations worldwide, including a growing focus on infrastructure technology in education and mobility trends. Speaking of - and as rumoured by...
  • Blog Post: Dell Recognized as Leader in 2012 Gartner Magic Quadrants for Help Desk and Desktop Outsourcing Services

    Many of us are glad to see Dell being recognized as an industry leader within the 2012 Gartner Magic Quadrants (MQs) for Desktop and Help Desk Outsourcing Services in North America. For those who aren’t familiar with Dell’s Help Desk Services , here’s the explanation from the press...