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Direct2Dell
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  • Blog Post: Welcome new blog #DellSolves

    Since the early days of Direct2Dell, I’ve been passionate about using it to blog about issues that are important to Dell customers. In those days, we had a very small team. Today, our social media efforts have grown in a number of ways—especially how we support customers via social media...
  • Blog Post: Dell Technical Support and the recent Laptop Magazine article

    Laptop Magazine recently called out poor performance from Dell in its blog post on overall technical support for their upcoming annual Tech Support Showdown. That post drew the attention of other sites like TechCrunch and Gizmodo among others. As I commented on John Biggs’ TechCrunch post —personally...
  • Blog Post: Mango update starting for unlocked, T-Mobile locked versions of the Venue Pro

    Recently, over at the Windows Phone blog, Eric Hautala published a post that said the Windows Phone 7.5 (Mango) update was starting. Last week, I mentioned that Mango will be supported on all unlocked Venue Pro smartphones and T-Mobile and Cincinnati Bell SIM-locked units. The Mango upgrade process started...
  • Blog Post: Latest on the NVIDIA GPU Issue for Dell Laptop Customers

    Note from Lionel: Here is a link to the fourth and latest post on the NVIDIA GPU issue . It explains how Dell is supporting our customers who are affected by it. Update: 9-30-2010: I just published details regarding the NVIDIA class action settlement . For the latest information, please refer to that...
  • Blog Post: NVIDIA GPU Update: Dell to Offer Limited Warranty Enhancement to All Affected Customers Worldwide

    I've said in my past two posts ( here's post #1 and here's post #2 ) and in the comment threads on this topic that I would share more details when I had them. Here's the deal: Update: 9-30-2010: I just published details regarding the NVIDIA class action settlement . For the latest...
  • Blog Post: Windows Phone 7.5 (Mango) update now coming for Venue Pro AT&T customers

    I know many customers on Twitter and other users like mbridokc have been asking for the Mango update. I had said on Twitter earlier this morning to that customers could expect an update very soon. Today, Eric Hautala made it official on the Windows Phone blog: the Mango update is starting to roll out...
  • Blog Post: Weekly Recap: Dell in the News - June 22nd edition

    Welcome to the latest edition of the Weekly Recap, your guide to the week's Dell-related news and happenings. Story of the Week Can Your Business Make Hay in a Stagnant Industry? Forbes – June 19, 2012 What are your options if your business is in a sluggish or declining industry, say...
  • Blog Post: Weekly Recap: Dell in the News - July 6th edition

    Welcome to the latest edition of the Weekly Recap, your guide to the week's Dell-related news and happenings. Story of the Week Dell Acquires Quest, a Big Software Maker, for $2.4 Billion New York Times – July 2, 2012 The company, best known for selling affordable personal computers,...
  • Blog Post: NVIDIA GPU Update for Dell Laptop Owners

    Note from Lionel: Here is a link to the fourth and latest post on the NVIDIA GPU issue . It explains how Dell is supporting our customers who are affected by it. Update: 9-30-2010: I just published details regarding the NVIDIA class action settlement . For the latest information, please refer to that...
  • Blog Post: Correction: Letter O vs. Number 0 for Battery Recall

    Need to correct earlier statements I made on this blog regarding entering your battery serial number (PPID) on the battery recall site . My sincere apologies for the misinformation. Here’s what I can say: The first 15 characters your PPID only contains zeros. The last 5 characters may contain...
  • Blog Post: Doing Right by You

    We place our dedication to doing right by our customers in everything we do at Dell - from our products to our people and our support. It’s an aspect that’s built right into our direct-to-customer origins. So, you can imagine, there is no better proof that our continuous efforts to improve...
  • Blog Post: NVIDIA GPU Update: Limited Warranty Enhancement Details

    This is my fourth post on this topic. Update: 9-30-2010: I just published details regarding the NVIDIA class action settlement . For the latest information, please refer to that post. Below is a paragraph excerpt from it. To centralize the discussion on this topic, I've closed the comments on...
  • Blog Post: Dell Makes Desktop Management Even Easier with Automated Diagnostic Tools

    Technology has many perks, but as businesses reap the benefits of increased efficiency with desktop computers they also need to consider maintenance, upgrades and repairs. With constant improvements and patches to software and upgrades to hardware, maintaining desktops can quickly become a time-consuming...
  • Blog Post: Dell Weekly Recap: News & Customer Spotlight (Feb 1 Edition)

    Welcome to the latest edition of Dell’s Weekly Recap, your guide to the week's Dell-related news and happenings. TOP STORY OF THE WEEK Improve Your Social Media Customer Support: Meet the Dell S.O.S. Team – Direct2Dell , February 1, 2013 Consumers, leery to engage with...
  • Blog Post: NVIDIA GPU Update: NVIDIA Class Action Settlement and Limited Warranty Enhancement

    This is my fifth post on the topic of the NVIDIA GPU issue. For those customers who are reading about this for the first time, please refer to my previous post from 2008 that ties each of the earlier posts together. I have closed the comment thread on those earlier posts, so if you have questions or...
  • Blog Post: A Few Days into the Battery Recall

    Wanted to take some time to answer a couple of specific customer questions, and to comment a bit on external reaction to the battery recall. Will work to address more of the blog comments directly moving forward. Some customers have asked whether they can return or exchange newer systems. The answer...
  • Blog Post: Dell's New Service Partner Program - FAQ

    We recenty introduced the Dell Service Partner Program (SPP) for independent service providers who manage local or regional computer repair needs. These are smaller service provider businesses - sometimes just one employee big. And, like larger, multi-national computer repair companies, Dell Service...