As I mentioned in my previous post , last week our original CAP Days members arrived in Austin for a one year reunion. The goal of this year’s CAP Days was to reunite a number of the customers from our first session to discuss the progress we’ve made over the past year and continue the conversations...

Update March 23: Earlier today I published a post regarding how we will support customers who already have systems with affected versions of the Cougar Point chipset. XPS 8300 , Vostro 460 , Alienware Aurora desktops or Alienware M17x R3 laptops that were received prior to March 1 are potentially...

I know many of you have been reading the recent Intel news regarding the Cougar Point (Intel 6 Series) chipset issue. Intel recently provided details regarding a design issue in the chipset that supports new second-generation Sandy Bridge Intel Core processors. The processors themselves are not affected...

I recently had the opportunity to engage in open discussion with 10 influential German customers and bloggers at the Customer Advisory Panel (CAP) Days ( #DellCAP ) event in Frankfurt, Germany. The CAP Days program focuses on gaining valuable insights from our most vocal, social media savvy customers...

Since yesterday, several of you who are existing AT&T customers have been asking what your Streak activation options are. Thanks to Direct2Dell reader rebreb for clarifying. I wanted to elaborate on the process a bit to help customers along the way. You can activate your Dell Streak from the Dell...

Some of you may have been reading about faulty capacitors in some of our older OptiPlex desktops. Before I get into more details, I want to make some points clear: This is an issue we addressed with customers some years ago. The Advanced Internet Technologies lawsuit is three years old and does...

I’m thrilled to share that Dell has received a Forrester Research Voice of the Customer Award . The award recognizes initiatives that help companies dramatically improve how they collect, interpret and react to customer feedback. This year nearly 40 companies competed for the award and Dell was...

Listening. That doesn't seem like such a hard thing to do - to listen. But have you really tried it lately? Listening, not just hearing, but full-on, completely committed, totally steppin'-in-what-a-person-is-layin'-down listening can be one of the hardest things you can ever do and love...

Over the past couple of weeks I've been blogging about throttling issues on some of our Studio and Studio XPS model laptops. These throttling issues resulted in power and performance issues which vary by degree, depending on configuration. Previously, I wrote about how Dell has resolved the issues...

A few weeks ago, I blogged about our fix for throttling issues that some of our Studio XPS 1645 customers had experienced. In that post, I mentioned that there would be more information coming for customers with other systems. This post focuses on how we're addressing throttling for Studio XPS 1647...

We heard from some of our customers, like unclewebb , atlstang , and Zlog over on Notebook Review Forums , as well as from customers like Khaledseif, on our own Dell Community Forums, regarding some throttling issues on the Studio XPS 1645. These throttling issues resulted in power and performance issues...

Since I first blogged about DPC Latency and the Alienware M17x, we’ve been working toward a solution. Since then, some of you may have read Engadget’s update post on the topic last week. Thanks to everyone who responded and sent me their service tag. It helped us understand exactly what everyone...

Does your IT organization spend a significant amount of money on the painful support tasks below? Monitoring hardware performance Extensive fault troubleshooting Responding to hardware failures Providing system maintenance Managing warranty renewals Tracking asset inventories ...

Recently, we've heard from Studio 17 customers who have the Core i7 processor here on Dell's Forum and other places like ForumDeluxx who are hearing a series of 7 beeps when they try to start their systems. Yesterday, we posted a new Studio 17 BIOS (A05) to support.dell.com that should ensure...

We’re seeing some online activity in blogs , forums and from customers on Twitter like @kevincully and @dstxus reacting to order delays. Especially at this time of year, we are sorry for the frustration. The reality is that we are seeing increased demand for many of the products consumers want...

The holidays are a high-energy time here at Dell. We know that a lot of our customers place orders are that are expected to arrive by a specific date. Unfortunately, sometimes an unforeseen issue arises that may impact an order. Our job then is to find the quickest way to resolve the issue while being...

Recently, there's been a lot of speculation about CPU throttling on sites like Engadget , ZDNet and others. This is not about system lockups, freezes, data loss or a design issue. It is about the degree of throttling, which varies under different usage models and ambient conditions. Throttling...

A little more than three years ago, Dell created the Enterprise Technology Center , informally known as Dell TechCenter. It has grown from it's very meager beginnings to a site boasting regular members from more than 140 countries -- large enterprise customers, small and medium-sized business and...

Last month, we introduced a new ordering option for U.S.-based small and medium business customers called Fast Track for Business. It’s clear that many of our customers (not just small and medium business ones) need systems need them right away. That’s why we’ve expanded the Fast Track...

Since I blogged about our Driver Download Manager functionality last week, some customers like mattroberts , nigel1999 and terryko and others made it clear they did not want to have to download an app to get driver downloads. To be clear, the Driver Download Manager was meant to be optional. Customers...

Today we're unveiling a new solution we feel is pretty special and embodies everything we wanted to achieve when we decided to restructure the way Public Sector customers' needs are addressed by Dell. At the Association of Chief Police Officers (ACPO) International Policing Exhibition and Summer...

There's any number of studies that show that consumers trust product opinions from friends, family members and other customers more than they trust what a company says about its own products.. Since 2006, we've added the Ratings and Reviews functionality in multiple countries and added the ability...

Last week I had the pleasure of emceeing three contests on Twitter for two Alienware M17x laptops and other prizes. I was simply amazed by the sheer number of responses I received. The M17x is a very popular item judging from the responses, and with good reason. It is an amazing machine, simply put....

I would like to share some details on an important update for the Drivers & Downloads application on Support.Dell.com . Recently, we completed the launch of the new Dell Driver Download Manager. This new functionality, which is available globally across all of Support.Dell.com, has been created to...

Windows 7 General Availability Today on the other side of the world, at the Computex show in Taipei, Microsoft confirmed that later in the year, on October 22nd to be exact, you will be able to purchase Windows 7 factory installed on your favorite Dell PC. YEA! We have been working with Microsoft for...