I’m thrilled to share that Dell has received a Forrester Research Voice of the Customer Award . The award recognizes initiatives that help companies dramatically improve how they collect, interpret and react to customer feedback. This year nearly 40 companies competed for the award and Dell was...

Listening. That doesn't seem like such a hard thing to do - to listen. But have you really tried it lately? Listening, not just hearing, but full-on, completely committed, totally steppin'-in-what-a-person-is-layin'-down listening can be one of the hardest things you can ever do and love...

There's any number of studies that show that consumers trust product opinions from friends, family members and other customers more than they trust what a company says about its own products.. Since 2006, we've added the Ratings and Reviews functionality in multiple countries and added the ability...

Windows 7 General Availability Today on the other side of the world, at the Computex show in Taipei, Microsoft confirmed that later in the year, on October 22nd to be exact, you will be able to purchase Windows 7 factory installed on your favorite Dell PC. YEA! We have been working with Microsoft for...

We rolled out a new version of our Community site in early November last year . The goal was to create a community site that combined blogs, forums and wikis . Since that time, it’s been a bumpy ride for many of our users, and they’ve let us know it. Up to this point, we’ve made...

A bit earlier today, Forrester's Jeremiah Owyang posted a video interview with Bob, who is Dell's VP of the Communities & Conversations team to get his perspective on the status of social media at Dell. Bob has been leading our team that's focused on developing Dell's social...

In November 2006, I wrote my first blog post for Direct2Dell . The purpose was to unveil new design and feature changes to the Dell Community Forum, which had remained in same design since 1999. Update from Lionel: I know there are questions out there. We've set up an area for you in the Popular...

If you've been following Direct2Dell recently, you probably knew that there were some changes coming. Recently, we've shared information about Blogs & Registration , Groups & Galleries , Forums & Wikis and RSS feeds . All that said, we're finally here with the new Dell Community...

As I mentioned in my post earlier this week , we are beginning our data migration to our new site. That means we are temporarily disabling comments to all of the Dell English blogs (except for Your Blog , ReGeneration.org and DigitalNomads.com ) until we can launch the new site on November 7. Soon...

Back when Direct2Dell turned two, I hinted at some changes we've been working on—integrating blogs, forums and wikis in a single platform. We're getting close to go time. Getting ready for the new site will impact most of our English blogs and all of our Dell Community Forum , so I wanted...

Recently, we opened Dell retail stores in the Indian cities of Coimbatore and Delhi. This expansion represents the second retail move for us in India, a few months after we announced we’d be selling systems through Croma stores. The retail stores, which offer colorful laptops that serve as style...

Over the last two weeks, I’ve shared information about How to Chat When Your System is Feeling Under the Weather and Where in the World is Dell Chat? Today, I wanted to share some insight about Chat Support from our customers. With nearly three years experience in offering Chat support to our...

In July, Eoghan O'Sullivan blogged about enhancements in Drivers & Downloads section of support.dell.com . Back then, Direct2Dell readers like Joseph Thornley thought it was a step in the right direction. We've recently expanded drivers by tag globally for selected platforms across Inspiron...

Like a lot of bloggers, I'm online for many hours every day. I use my Dell-issued laptop mostly during the day XPS 720 on the weekend and off-hours. That usually translates into transferring files back and forth or via a USB drive or my Wi-Fi network at home. I also take tons of photos and have...

I recently shared information about how to reach Dell Chat Support . Direct2Dell reader JQ responded to that post telling us that they hadn’t been able to locate Chat Support in Malaysia. Good news! We have Chat Support in Malaysia , too! In fact, Dell offers Chat Support for several countries...

Hi, I’m Debbie Davenport and I work with the team that is helping to make chat support available globally for most Dell products. Let’s start with a definition. Chat means a lot of things, but I’m referring to online support variety. Here’s how the Wikipedia dictionary defines...

You may recall that in April, Lionel blogged about our intent to develop premium services and services in retail. Well, today we have a little more information to share—specifically a concept Wal-Mart will begin testing in select stores called Solution Station by Dell. These services are designed...

Last year, we experimented with a new type of service. Lionel blogged about it back in April It was provided to about 30,000 customers in the New York City area. The idea was to provide a more personalized support experience to them by designating a team of highly skilled technicians they could call...

Over the last year, Dell has worked to expand its global service programs focused on our corporate business customers. Since I get a lot of questions about these services, I thought it might be helpful to outline them: Pro Support We introduced ProSupport earlier this year, ProSupport...

Over the last year, Dell has really expanded its enterprise focused service programs globally. It might be helpful to identify the programs to see the truly expansive services options with Dell. Dell’s latest services programs: ProSupport Launched this Spring 2008, ProSupport aims to customize...

It was an ordinary Monday afternoon, and a new week had just begun in western China. At about 2:28 p.m. on Monday, May 12th (6:28 a.m. GMT) an earthquake with a magnitude of 8.0 , capable of causing major damage, hit China. Over 1.3 billion people were impacted by this devastating earthquake that caused...

Earlier today, a Dell press release discussed new services we're planning to offer Dell home users. I wanted to take a few minutes to focus on the Premium service piece. The core idea of the upcoming fee-based service is to provide customers in the United States access to a dedicated support team...

Dell uses Global Command Centers to help minimize downtime for our business customers during situations like natural disasters, severe weather and other critical situations. Dell operates command centers in the United States, Ireland, China, Japan and Malaysia. Winter is a busy time for the GCC, where...

Over the past year, many of our business customers have shared candid feedback through our support specialists and in places like IdeaStorm and Direct2Dell about Dell's technical support solutions. You tell us what we're doing well, and in many cases, what we need to change. I'm here...

Note from Lionel: 1/22: This post was originally published earlier this morning, and it was supposed appear on the Direct2Dell home page. Due to a publishing error, it only appeared in the tagged categories. Fixing that now... "We plan to slash energy consumption in our PCs by 25 per cent by...