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  • Blog Post: Online Tech Support Enhancements Now Available Outside the United States

    We've offered the ability for U.S. customers to troubleshoot by topic for a while now. Recently though, we expanded the functionality to customers in several regions outside the United States, so I thought it was worth mentioning. Below is a translated version of a Direct2Dell Chinese post from Dell's...
  • Blog Post: Dell Weekly Recap & Customer Spotlight (June 7 Edition)

    Dell Weekly Recap: News & Customer Spotlight Welcome to the latest edition of Dell’s Weekly Recap, your guide to the week's Dell-related news and happenings. TOP STORY OF THE WEEK Dell XPS 11 Combines the Best of Lenovo's Yoga and Microsoft's Surface Unlike Acer...
  • Blog Post: Dell Unleashes the Community Part 2

    In November 2006, I wrote my first blog post for Direct2Dell . The purpose was to unveil new design and feature changes to the Dell Community Forum, which had remained in same design since 1999. Update from Lionel: I know there are questions out there. We've set up an area for you in the Popular...
  • Blog Post: My Thoughts on Dell's Analyst Meeting

    Those of you who read news about Dell have seen some of the reactions to our Analyst Meeting that happened last week. Dell hosted over 150 analysts and investors to discuss many aspects of Dell’s business. We also hosted a webcast where you can check out the Wednesday sessions in their entirety...
  • Blog Post: Weekly Recap: Dell in the News - August 31th edition

    Welcome to the latest edition of the Weekly Recap, your guide to the week's Dell-related news and happenings. Story of the Week Dell covers all the Windows 8 bases with new XPS models ZDNet – August 30, 2012 If you want to know what this fall's Windows 8 hardware menu will look like...
  • Blog Post: Dell Names John Swainson President of New Software Group

    I've said before that Dell will continue its focus on being a solutions provider to businesses of all sizes. Software is an integral part of the server, storage and networking solutions and services that we're delivering to our customers. Today, we 're announcing the formation of a new...
  • Blog Post: Dell selected to top corporations for Women's Business Enterprises for 2008

    Last week, Dell was selected by the Women's Business Enterprise National Council ( WBENC ) as one of America's Top Corporations for Women's Business Enterprises (WBEs) for 2008. This recognition is a great honor for us and we are proud to be selected for this award and recognized for our...
  • Blog Post: @DellOutlet Sneaks Past 1 Million Followers

    This kinda snuck up on me. A while back, @DellOutlet quietly surpassed the 1 million follower mark on Twitter. Right now, it’s in the Global Top 100 ranking in at #83 . It’s good to be in the company of other brands like @Google , @WholeFoods , @Zappos , @JetBlue and more. Regular Direct2Dell...
  • Blog Post: Dell Receives a Voice of the Customer Award from Forrester Research

    I’m thrilled to share that Dell has received a Forrester Research Voice of the Customer Award . The award recognizes initiatives that help companies dramatically improve how they collect, interpret and react to customer feedback. This year nearly 40 companies competed for the award and Dell was...
  • Blog Post: Dell Named Number One Corporation in America for Providing Multicultural Business Opportunities

    DiversityBusiness.com recently announced the top 50 organizations for multicultural business opportunities and Dell topped the list.  This is a great honor.  Over 600,000 women and minority owned businesses were solicited in an online election to determine the top organizations, so this recognition...
  • Blog Post: Join Us Live from San Francisco Monday at 9:30 PST - #DoMoreIT

    Update: missed yesterday's event? Check out the full archive and photos and join the conversations on Twitter with the #DoMoreIT and #ITChat hashtags. Join us on Monday, February 27 at 9:30am PST for a live discussion on enterprise innovations. Tune in via the Dell LiveStream Broadcast and join...
  • Blog Post: One Login Across Dell.com and Community

    I recently published a post about registration coming to blogs , since it was functionality we never had when we launched the blog in July 2006. Today, we’re taking that a step further to allow tighter integration between community and Dell.com . For a lot of big companies, the web is about...
  • Blog Post: Dell Completes EqualLogic Acquisition

    Today we completed the EqualLogic acquisition, a leading provider of high-performance storage area network ( SAN ) solutions designed for virtualization and ease-of-use. The purchase extends Dell's leadership in simplifying IT for customers. Customers face extreme challenges with data growth....
  • Blog Post: My Take on Dell’s Solutions Strategy

    Discussions regarding Dell’s solutions strategy have increased recently. It started at the Sanford Bernstein Strategic Decisions Conference , Michael Dell discussed Dell's shift away from PCs . Those discussions continued last week with Dell activities at the Cloud Expo in New York and the...
  • Blog Post: KACE Closed!

    Less than two weeks after we announced the agreement to acquire KACE , a world-class systems management appliance company based in Mountain View, California, KACE is officially part of Dell. We’ve worked with KACE for almost two years and are very excited to add the KACE products to our systems...
  • Blog Post: The Grand Opening: Dell Opens Second European Manufacturing Plant in Poland

    Last week I was in Poland taking part in the official opening ceremony of our second European plant in Łódź, Poland. Michael Dell and I were joined by employees, customers, members of the Polish national and local government, international ambassadors and media for the event. The facility in...
  • Blog Post: First to 80 PLUS Silver

    Today, we became the first computer manufacturer to register two 80 PLUS Silver-certified power supplies , the latest milestone in our commitment to design the industry's most energy-efficient technology. The 80 PLUS specification aligns to the power-supply requirements in the EPA's Energy...
  • Blog Post: The Power of Green IT – and Partnerships

    In case you missed it, The Climate Group recently released a 90-page study exploring the role the high-tech industry could play in helping to ensure a sustainable planet, and the conclusions point to a wide range of possibilities. As the global demand for computer equipment and data centers increases...
  • Blog Post: Dell Design Studio Opens Its Doors

    Note from Lionel: Last month, BusinessWeek interviewed Ed Boyd , our VP of design for our Consumer products. Personalization has been a strategy for us for a while now, but we’re looking to push things further on this front. In that story, Ed made it clear that design isn’t just important...
  • Blog Post: Do you smile?

    Here is the question I have for you: Can you smile about the company you are about to go work for? As a recruiter and networker with people, I’ve heard people say, “If I can do something that I love, I would do it for free.” Well you certainly don’t have to work for free (as a matter of fact, you...
  • Blog Post: My Thoughts on Dell & Twitter and Where This is Going

    It's been a few weeks since @StefanieatDell blogged about @DellOutlet reaching $2 million in sales. Much of the reaction in the blogosphere and Twittersphere was positive, but some folks questioned the relative significance of $2 million in revenue compared to Dell's overall revenue. Still others...
  • Blog Post: Perspective on Dell & EqualLogic One Year Later

    Bruce asked Paula Long , our VP of engineering from the Dell Storage team to blog about what's happened in the year since Dell acquired EqualLogic . Take a look at her insights over on Inside IT.
  • Blog Post: TechKnowledge: A Conversation with Stephen Baker

    This week I had the opportunity to sit down with Stephen Baker , who recently wrote “ The Numerati ”, a book that takes a fascinating look at the growing importance of our personal data trails online either at work or in the blogosphere. At Dell, we are very aware of how often we interact...
  • Blog Post: Zing and More

    If you're reading things in the blogosphere today, you've probably seen some speculation about Dell and our plans for Zing at sites like Gizmodo , Ars Technica , and Engadget . In his recent post on Your Blog, Jay Pinkert discusses the recent misinformation about Zing, gives an overview of the...
  • Blog Post: PartnerStorm: Ideas on how we can improve the channel experience

    Those who were watching closely last week may have noticed the newest category, PartnerStorm . We added it to help support our evolving PartnerDirect program . After seven months, it's about time we give our partners an opportunity to provide us feedback. Two key personalities will be joining...