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Results for Around the Globe, Battery Recall
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  • Blog Post: Dell Details on Notebook Battery Recall

    Dell announced a recall today of lithium-ion batteries sold in many of our notebook computers over the past two years. You may have seen the recent New York Times story or have seen other details in the blogosphere . As the leader of the mobile business for Dell, I wanted to share my thoughts on this...
  • Blog Post: Improving Battery Standards

    In an earlier post , Lionel mentioned an organization called IPC, and asked me to share some details about the group, my role in it, and to discuss the upcoming tech summit , which happens next month in San Jose. I talked about this recently with eWEEK , but wanted to share more perspective. The IPC...
  • Blog Post: New Information on the Battery Recall

    I just talked to Dell SVP Alex Gruzen who posted on Direct2Dell earlier and is head of our Mobile Products Group. He is hunkered down with his team working through all the issues around the battery recall (which we initiated based on six confirmed instances in the U.S. in which notebooks overheated or...
  • Blog Post: Flaming Notebook

    Beyond what you've seen in the blogosphere, there is no update on the now infamous "flaming notebook" from Osaka . We replaced the customer's computer and are still investigating the cause. We think it was a fault in a lithium ion battery cell . Update (8-14): Alex Gruzen just...
  • Blog Post: First Replacement Batteries Shipped to Customers

    Spent a few more minutes with J.B. this afternoon in the midst of a very busy day for her and the team. She wanted to share more information on the progress we’ve made, and I am passing it on. J.B. confirmed that we’re already shipping replacement batteries. The first battery shipped yesterday...
  • Blog Post: Correction: Letter O vs. Number 0 for Battery Recall

    Need to correct earlier statements I made on this blog regarding entering your battery serial number (PPID) on the battery recall site . My sincere apologies for the misinformation. Here’s what I can say: The first 15 characters your PPID only contains zeros. The last 5 characters may contain...
  • Blog Post: Are You Sure My Battery is not Affected?

    Some customers are wondering why some batteries Dell distributed during this time period are part of the recall and why other batteries are not. Dell uses multiple suppliers and multiple battery pack form factors so not every battery is affected. This recall is specific to battery packs produced with...
  • Blog Post: One Customer at a Time

    It’s me again. I just talked to J.B. Johnson, Dell’s program manager for the battery recall, and I wanted to provide an update on how we're taking care of our affected customers. When the announcement went out last night, the phones started ringing. J.B. and her team were handling 500 calls every...
  • Blog Post: A Few Days into the Battery Recall

    Wanted to take some time to answer a couple of specific customer questions, and to comment a bit on external reaction to the battery recall. Will work to address more of the blog comments directly moving forward. Some customers have asked whether they can return or exchange newer systems. The answer...